Have been traveling with Singapore airlines for 12 years now. Last 3 trips in the last year have been crap. My food provided to me was incorrect, i didn't receive my dinner, and then my wife was skipped of her dinner. All this on 3 different trips in the last one year. if there was zero stars i would have given that .Singapore airlines is going down in service. Today my friend said he was not provided dinner in SQ279 singapore to Adelaide.

Singapore airlines have failed to provide the kgs we were entitled to. After the said 35 kgs the check in counter did not have the upgrade details and made the passenger remove items just because their system did not show the kgs.no one contacted us after several phone calls we got an email manipulating the situation to their convenience. All the need was to refund the $ 200 they made us loose but they have not returned a call.they have infact after admitting their mistake changed when we are taking legal action

Having travelled on many airlines, this time I went Singapore airlines. Wow, amazing service both in-flight and via app. The aircraft was super comfortable with great leg room and amazing food options. Really, the food is as good as eating in a restaurant. The in-flight staff, well so welcoming and just great people, the best by a very long measure.

We enjoyed flying from Delhi to Melbourne the flight was on time comfortable in house crew services were excellent specially from Delhi to Singapore following crew members took good care:
Philip Chong
Jude Pinto
Nitika
Natasha
Cleanliness was of high standard food was delicious and served well.Keep up the good services.

Inder

I was asked to pay a fee for seat selection where they had not mentioned during the booking process. Nevertheless, i have decided to pay the fee for my seat but no seats were allocated even after making the payment. Contacted customer care and they said this could be a technical error and the money will be refunded back to my account in 5-10 business days. I had to pay again to get my desired seat. What a pain...

Singapore airline was known for its quality and customer care but it has now become like a budget flight where you need to pay for the seats and other facilities. Budget Airlines are better because they would at least tell you in advance that you need to pay for your prefered seat. But this is not the case with this flight, you will only come to know this when you allocate the seat.

Tried booking a ticket online for my parents, apparently can not do so... the system would not process the payment and when I call airlines they gave me a quote that was 50% higher saying that the online system and their actual system are two different things. How is that possible???
I just can not understand how these airlines continuously been called as one of the top in the industry if they can not even streamline their booking services... Feels like there is something fishy going on. Probably the last time I tried anything with this airline.

I've been waiting 4 days for Singapore Air to return the money they took from my account TWICE> double charged me. Once on the 16th Jan and again for the same amount, on the 18th Jan. They have not returned my call as promised and despite 10 emails begging them to return the money they have done NOTHING> they over drew my account by $1500 and I am devastated. I have no money and I am unable to buy food or make my auto payments. I am now going to be hit with late fees, dishonour fees and I don't know what to do. I have spent 3 hours on the phone to them on Friday morning and most of that time was on hold waiting for a supervisor.

Was my first flying with the Singapore airline from Sydney to Kochin and go back.
Was awesome!!! Comfortable flights & food was enough.
It’s a five stars services.

First and last time flying Singapore Airlines.
London to Perth via singapore.one meal offered of noodles on the lon-sing stretch an hour into the journey and one meal offered of noodles an hour b4 we landed in Perth. No tea or coffee throught the entire journey. No snacks. Nothing. For a long haul flight the food amount was inadequate. Extremely cold flight. Problems with my seat (which i paid extra for).

Been flying with Singapore airlines regularly (6-8 trips/year) for more than 10 years. I use other airline as well depending on where I need to fly. The loyalty program is not the best and sometimes a bit annoying too. However, in all of my flights in 10 years, my bag was delayed just once. Onboard, it will be very hard to fault with their service. I fly for work purposes and therefore punctuality, comfort and reliability are important and Singapore airlines has always delivered.

London to Singpore, flown with many airlines, this is the worst by a county mile, they say a 5 Star airlines, it is not, from un un-edible food, entertainment systems, that don't work, or you just hear muffle of sound, cabin temp control, whole plane was freezing, clearly an old aircraft. The economy seats very poor compared to many other airlines. The aircraft presentation when boarding, no one seemed to have tided up from previous flight.
PS I never write reviews, ever, this was so bad, you have been warned.
R Quinn