Like many others around the world with travel arrangements cancelled and now trying to go thru the refund process SINGAPORE AIR in my opinion top the list for good and fair customer support. I have 3 carriers involved and have found that they are not very transparent when trying to get your refund or credit even when the airline has cancelled the flight. They just want you to go away or pay high cancellation charges not so with SINGAPORE AIR their policy is very clear and yes helps the loyal customer. So good to see as it is hell going thru the airlines, hoteliers and worst of all HOTEL .COM just get the same reply if you are lucky to even get a reply.so sq get my vote excellent.

In current situation with Covid-19 I wanted to rebook for twelve months time and until yesterday that was not available but happily SIA have now extended the rebooking period. Thank you SIA all forgiven.

This company have proven to be selfish during the time of Covid-19. The world is suffering and they don’t care about the little people. We were supposed to fly with them but when WHO increased the level of virus caution in Japan we needed to cancel due to a heart condition. My flight was flexible however I was charged an outrageous cancelation fee. Why would I want to use this airline again if they can’t help people during a pandemic?! They also took weeks to respond to emails and I was waiting two hours on the phone to talk to someone. Shame on you Singapore airlines!

Singapore Airlines have by far been the best company I have had to deal with during the current worldwide situation. My Mum was booked to travel from Melbourne to London on the 15th April flying Singapore airlines. I called and was put through to a customer service operator within 15 minutes and the lovely lady was able to speak with her manager and approve a refund for my elderly mum. This is such a relief to her and when she hopefully organises new flights next year, she will definitely be booking with Singapore Airlines.

Thanks again :)

Singapore Airlines are supposed to be the number one airline in the world? Certainly not currently. Surely you have had time to get your act together by now. Impossible to contact by phone, email and social media. How can it be taking weeks to contact customers who have paid lots of money to fly with you. Terrible service. Not wanting to refund flights that you have cancelled is not fair. Only offering change of dates but insisting on using the credits in less than 12 months even!! I truly was not expecting Singapore Airlines to be so hopeless.

Due to coronavirus my flight from rome was cancelled received email about that grom them.. Due to fly from Munich now on 19 March 2020 Sydney via Singapore that flight suspended until end of April 2020 and I have not neen advised.. just found some small print on their website that I could not transit via Singapore. Oh and a travel agent has advised I may receive a refund for half the flight but ot could take months.. I paid another $170 aud to re book from Munich and I have found another $38 aud charge from Singapore airlines on top who knows what that is? I ended up paying another $1690 aud to fly home with Emirates which was a nice airline which is good to know..because I will never fly with Singapore airlines again.

We were planning a holiday to Paris in Oct 2020 and booked the flights months ago.
Now that COVID 19 is an issue and travel insurance wont cover us if we get sick while we are away, we decided to ask if the flight can be moved to 2021 to give this time to blow over and Singapore Airlines would not help. We have flown a few times with Singapore and always liked them but I find it a bit disappointing when you cant travel due to circumstances beyond our control and no one wants to give any assistance. Looks like that is $2500 we will never see again.

Singapore airlines staff are wonderful and the flights as well. Customer service is always amazing and not to mention how great the airport is. For all the times I have booked for my parents and myself, I haven't had any issues. They have been compassionate with refunds/credit for flights for us due to coronavirus issue which I am so thankful for as my parents are elderly and I have 2 young children. Will continue to fly with SIA, highly recommend!

Tried to cancel redemption flight 3 weeks out due to Coronavirus . Singapore airlines refused to refund points and/or taxes. Absolutely appalling way to treat your kris flyer members. Will never fly with them again.

I have been trying to convert my Singapore airline miles to Velocity Frequent Flyer points . It usually takes 2 minutes online.
So far it has taken me 3 days without any success. I have called them a dozen times over the last 3 days . All they say that it has been escalated. They do not take any initiative to solve problems instead try to transfer your problem from one department to another

I travelled on silk air flight on arrival on Australia i noticed that two of my expensive baggages were damaged. One baggage got couple of big holes and other one missing the handle. I complainted this matter to airline staff. They said they can not do anything and they will send a request and do see what they can do. I had a connection flight from there next day so i bought two new baggages so i can move all my luggages. Later on i received an email they can not do anything and its a normal wear and tear. So i need to think again when i next fly with singapore airlines. Thank you

Despite the threat of the coronavirus infection spreading in Singapore, SIA refused to give full refund for cancellation for my reservation (Economy LITE - flight is in a few days time).

Not really fair!!!

However, as a concession, they allowed reservation to be cancelled and kept ticket opened. Must rebook within 12 months from date of initial booking and fly within 3 months from expiry date of open ticket. No rebooking fees.

This epidemic is very different from SARS - the infected don't show symptoms for days! Praying for this epidemic to be over in a year's time would be asking alot, I think!!

Hope someone can get them to allow cancellation with full refund.