Singapore Airlines Questions & Answers

Call the contact centre and book a free wheel chair. Try to get it confirmed in writing as they can be unreliable

My flight starts on the 18th August 2022 from Brisbane

It depends on your type of ticket. Conditions and cost are specified in your ticket booking. Some types of ticket cannot be changed.

Most cities'airports have this service and im sure Singapore Airlines would. I think you have to make a request when booking. Despite their awful business seats the staff are lovely and would take care of your mother I'm sure.

Hello Arc.

Yes, that’s possible. After you’ve done booking the ticket, you can ring SA customer service and they should be able to help you with your concern.

Thank you Ann

You can't!!! Its considered a weapon!! Go to a proper air freight service and send it ..also it may help to read your terms of carriage on your ticket which will explain what you can transport on a commercial airline.

Possibly VI-Poo Air Freshener ?

lol

Buy a wallet with a cord attached to it and then put the cord loop through your pants belt. I brought one with a stainless steel wire inside of it to protect against pick pockets and the cord is long enough for you to open it and not have to undo it. Google and you will find some awesome ones. I never travel without it.

The Melbourne Singapore sector long flight try and get an emergency exit row seat book on line asap but they may try to charge you extra don't pay insist that you are very tall. If they fly the Airbus book early
Have not heard about improvements to their in flight service update but generally the Australian sector is okay

Thank you. Have already booked seats. Not available to book online yet but did it over the phone to be certain of sitting together.

I understand your predicament being tall. I'm 6ft 2 and there is no comfortable economy seats on any airline flight unfortunately. But the service, the food and entertainment were quite up to scratch I found. Lots of people whinge about anything. Personally, I reckon just buckle up and enjoy your flight.

Not sure, I flew premium economy.

I dont believe they do. They certainly werent offered as the do on Qantas

no

Not sure about economy, they do in Premium.

They actually don't, but won't hurt to ask i think .. they are pretty accomodating with request

No pillows, no blankets

Hi - it all depends on the aircraft they use for that sector. The newer planes are better. I had a really old aircraft with no head rest support and the seats were very pokey so was really disappointed and I also had an obese pax next to me which prevented me from having any sleep. Take a Restavit tablet and it should help.

Hi Jonas, difficult question as we are all obviously different. Singapore airline economy is probably no more or less comfortable than most airlines, however, they will look after you for sure.

No airline is comfortable in economy class. If you can't afford anything higher you really just have to accept that fact. Enjoy your flight as best you can.

Hi Affie, I had the same issue, they have changed the tickets . I'm flying to Frankfurt now.

Thank you Veronica! I have tried and they tell me flights full. What is your final destination and did u pay a top up fare difference for change?

Sit back & make a cup of tea.... Singapore airlines will not call you. Customer service is non-existent

Hi there I think if Cathay will always be your favourite then you will be biased from the beginning anyway.

I flew Singapore recently after many years of not doing so, only mainly due to the cost (they were always dearer so I went with Qatar (awful) and Etihad (just ok)). On returning to Singapore I realised what I'd been missing out on - good ground staff service; great service on board, good movie selection but average food to be quite honest. The only downside I see to using them is the Singapore to Melbourne flight back is always heavily booked and they are still using the squishy planes - quite Claustrophobic feeling economy wise for seating. That was the reason years ago that I moved away from them so nothing has changed that last stretch home sadly. Going out of Melbourne the plane was big - coming back squashed.

If it's any consolation I'm booked with them again and my biggest thumbs down goes to Qatar - after being sucked in for cheap flights to Turkey 3 times - never again.

I've never flown with Cathay but I did fly with Emirates 18 months ago and they were shocking. They offered no assistance even though I asked for it and was traveling by myself with a baby. That's why I chose Singapore this time. I was definitely very happy with their service compared to Emirates so I think you should have a good trip with them unless you need the contact their call centre. Their customer call centre is rubbish. Have a good trip!

Cathay is sadly not what it used to be and that's coming from me having lived and worked (aviation safety) in Hong Kong. Singapore's biggest issue is not being able to deal with issues outside the square. They revert to lies, coverups or leaving the cabin. Not what you want in an airline.

Wouldn't know, their seats in economy are incredibly uncomfortable and seating is overcrowded. I will never ever ever ever fly with them again, not if I can help it, never have I encountered such an unprofessional service, and poor treatment. Singapore Airlines are the worst airline I have ever flown with and had to deal with, they are incompetent, rude and disgusting.

Seats feel much smaller than comparable business seats eg Qantas, Emirates etc. Singapore have been left behind in the last decade. Definitely not what they used to be.

Still uncomfortable. Still riding on the wave of their reputation of when they were once good

You would need to contact the airline to find out about this. If your are booking through a travel Agent they might be able to enquire on your behalf.

Hey Epsom, we found the seating/leg room to be quite small therefore uncomfortable which may or may not answer your question. There are seats which possibly may cost more near the toilets which may enable your husbands needs.?? Sorry I cannot be of further assistance.

I needed assistance on recent flights. I was transferred either by wheelchair (with my husband walking beside) or by cart (with my husband also on board). I was given priority boarding and had to wait to be last off, with cabin crew offering assistance till I was off and the wheelchair was accessible (it was waiting in the walkway just outside the plane). I saw a stewardess being very helpful with someone more disabled than I am. I am not sure about the seating, but i think the ones near the doors are also near the toilets and have more leg room. I am sure if you ask the airlines they will assist you. All the best.

The entertainment system that consists of near latest movies, games and puzzles, music and loads of aircraft information. Food and drinks are free.

Been a few years since I flew Economy with Singapore but when we did they had meals, drinks, snacks. They had toiletries in the bathroom. Also you can select vegetarian, I think you can even ask for Gluten free. If you are booking with a travel agent you can ask them they have a lot of information, alternatively you can ring Singapore Airlines direct. You would usually have TV screens on back of seat in front choice of many channels and they bring headphones around at the beginning of the flight. Google Singapore Airlines Economy Flights there should be a search function you might get more info there. Hope this helps

It's getting less & less, but you still get movies..albeit hardly any. Food is there, but CRAP

You hv a few choices if you hv 19 hrs you can book a place to have a sleep at airport, or book a room at airport Hotel for night or few hours daytime. If luggage going straight through just pack a few things in hand luggage. Have never stayed at the airport but believe there is at least one right in airport you wd just need to find out abt transfers there, time to allow to get to and from terminal. Can book part of a day or just book the night if arrival time is later in day. Hope this helps. Info for next time, can sometimes get same outgoing flight with a shorter stop for same cost just by asking. Good luck. You can get hotel info incl ph no from google.

It sounds like you think the hotel stay is included in your ticket. Is that what you were advised? Best to read the fine print. Singapore are not known for their honesty.

Don't rely on Singapore airlines for anything.. they're untrustworthy