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6 questions from our users

Som O.

Som O.asked

SDD2 L EMTC 880 / SDD2 L EMTC 1180

I bough SDD2 L EMTC 880 with SEM 7 from Winning appliance. I told the sale person that I wanted to get ducting under the floor for external. She ordered easy roof which is wrong and I do not understand about what type of ducting is suitable for under the floor. My problem is I already opened the ducting box and I want to return it due to some part is useless. I need extra accessories due to I want to mount from the bottom but the adaptive part is not in the easy roofing . Also I want to put downdraft on the bracket but I am not sure that bracket high enough to bring the same level of cabinet. If not, can I use other bracket . Do you have any recommendation ? Also the easy roof came with solid ducting and the 3 meters semi solid ducting. I want to know this can be expanded to 7 meters or maximum expand is 3 meters. Do you have 7 metres semi solid ducting?



1 answer
Sirius
Anthony F.Sirius

Hi Som,
For installation with a SEM 7 motor we would recommend the EASY-WALL ducting kit, which contains more relevant components for this type of installation. There are also ducting extension kits available that give you an extra piece of duct and a connection. For more information regarding the installation, it would be best to check out the installation guide (available here https://siriusbrand.com/work/sdd2-lemtc-880/), or give Arisit technical support a call on 1300 762 219.
Regards

Aileen R.

Aileen R.asked

SDD2 L EMTC 880 / SDD2 L EMTC 1180

We have a problem with our Sirius downdraft of 2009. It does not go down when the "off" button is pressed, the suction stopps though.
Is this a known / common problem?
There is no mechanical problem, we have reversed the motor on the platine and then moving down has worked without a problem. Therefore we concluded that some problem must exist with the platine.
Can I order a new platine?

No answers
Ben

Benasked

SDD2 L EMTC 880

There are no tradies who know how to install these range hoods and all tradies who have come to have a look are not happy that there is no proper installation manual, instead it’s just booklet showing different parts. Where can I get proper step by step installation manual?

1 answer
Sirius
Anthony F.Sirius

Hi Ben, you can find the manual here: http://siriusbrandcom-s9ihdyxurcd.stackpathdns.com/media/sdd2emtc580_manual-1.pdf - however I recommend that you contact 1300 072 691 and we can organize for a installation specialist to assist you. Kind regards, Sirius Brand.



Pete C

Pete Casked

SDD2 L EMTC 1180

I have a Sirius sdd2 eMac 1180 and it has an intermittent problem going up and down, what is the cause? The extraction side works.

1 answer
Sirius
Anthony F.Sirius

Hi Pete please call our technical team, you ay find that the unit is not installed straight, 1300762219, thank you Sirius.

Bridget

Bridgetasked

SDD2 L EMTC 880

How do you open the front and clean the filters

1 answer
Sirius
Anthony F.Sirius

Hi Bridget, thanks for your question you pop the front panel down, see your manual page 66 or see here online as a reference - http://siriusbrand.com/media/sdd2emtc580_manual-1.pdf, thank you Sirius Brand.



David B

David Basked

SDD2 L EMTC 880

Any further reports from anybody on these Sirus downdraft extractors? What are they really like for extracting cooking odours? The sales people all focus on how well it extracts steam from a boiling pot of water, not a frypan, so I would very much appreciate any report from people who have actually used this in her home. Thanks in advance...

1 answer
Sirius
Anthony F.Sirius

Hi David thanks for your question, all of our rangehoods extract very well and this can be seen by the extractor rate which can be found on the external motors, they do vary depending on the one you choose. The only thing you need to be aware of is correct installation. We hope this helps, regards Sirius Brand.

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