5 questions from our users
Annasked
Can you use a Woolen underlay with the matress
3 answers
Hi Ann. I don’t see why not. We had a mattress comforter to make our previous tempur more plush. We thought it might add extra heat to the sleeping duck but we tried it with and without and there was no difference that we could tell. So now we have that and a lightweight mattress protector on there. I love the feel of plushness but excellent support.
I can't see why you couldn't. We use a Bamboo cotton mattress overlay protector and that is fine. I would recommend the Sleeping Duck mattress, great value for money, very comfortable with excellent support.
Sleeping D.Sleeping Duck
Hi Ann,
Thanks for taking the time to leave your question.
We are confident in our ability to get you comfortable through the customisation of the firmness layers. We recommend gaging the feel of your Duck initially without an underlay. However, you can absolutely use a woollen underlay if you would like to!
It's always good to keep in mind that any additional layers may cause some heat retention and could change the overall comfort of your Duck.
Kind Regards,
Team Sleeping Duck
Em.asked
We find the sheets keep slipping off. What are we doing wrong? Comfortable otherwise. Could it be the mattress protector? We bought several new pairs of organic cotton sheets with deep wall on fitted sheets I.e. 50 cm.
2 answers
Sleeping D.Sleeping Duck
Hi Em!
Thanks for taking the time to get in touch.
We tend to get this kind of feedback from people who are more on the 'restless sleeper' side of things.
For example, we manufacture our Sleeping Duck sheets to be a little deeper (39cm) to ensure that they fit the depth of our mattress which is 31cm. However, I'm sure this extra length could potentially assist in the sheets wriggling upwards throughout the night - which I can understand would be a tad frustrating.
I would recommend ensuring that the sheets have been completely fitted over the sides of the mattress.
Let us know if you have any other questions, or if there's anything else our team can assist you with.
Kindest Regards,
Team Sleeping Duck :)
thanks but that's not really practical when one has arthritis and the mattress weighs heavy. I sleep well despite this and never have any neck or back aches.... that's the most important quality! I might try a less slippery mattress protector and see if that helps.
Randajaasked
I would like to use my existing base. It has wooden slats 7 cm wide and about 11 cm apart. They are covered with some material which provides a little bit of padding over the slats. Are there any problems using an existing base?
2 answers
Sleeping D.Sleeping Duck
Hi Randaja,
Thanks for your enquiry!
Our mattress can be used on an existing base, given that it does meet our requirements in terms of the structure and centre support to ensure the mattress will uphold the 10 year longevity.
If you have a slatted bed base, you need to ensure the slats aren't anymore than 8cm apart. Queen and King sizes also require adequate centre support.
To find out more about what this means you can find diagrams and descriptions on the Warranty Page (https://www.sleepingduck.com/au/warranty/) on our website.
If you are unsure, feel free to send through some photos to [email protected] and we will be happy to have a further look into it.
Kind Regards,
Team Sleeping Duck
Thank you
Goodiasked
Hi I’m looking at buying another mattress Our Madison Grand is 18 mths old and at $3000 and sagging body impressions of 30 to 50mm and to soft. I now have back pain.
If I buy a sleeping duck firm king will it have body impressions after 6 mths and if I don’t like it will I get a full refund. Regards Goodi
1 answer
Sleeping D.Sleeping Duck
Hi Goodi!
Thanks for your queries.
We do provide a 10 year warranty for our mattress.
The warranty covers excessive body imprints only. In the general course of use, if you find the body imprint you have left on the mattress is larger than 30mm deep then we will assess it as a warranty case.
Please note that the warranty can be voided in the case of incorrect bed base use. You can refer to this section on our website on the 'Warranty' page.
All of our mattresses, pillows and sheets come with a 100 night guarantee. The 100 nights start once the item has been delivered. If you find that the mattress firmness isn’t right for you, we can coordinate a change of firmness free of charge. If you don’t love our mattress, pillow or sheets during the 100 nights, let us know within that period, and you can return it to receive a refund of the purchase price. We cover any expenses involved in the return.
If there's anything else we can help you with, please don't hesitate to ask.
Team Sleeping Duck :)
Sueasked
I am wondering what sort of base these mattresses are designed to work with
I need a new mattress for my slatted base bed and suffer from lower back issues - imagining the firm sleeping duck the way to go but wondering about it’s response when placed on a slatted base?
Thanks
2 answers
Do we have to buy specialised sheets or do the standard fitted sheets work with the Duck?
Sleeping D.Sleeping Duck
Hi Sue,
Thank you for getting in touch to ask!
Our mattress is compatible with mostly flat or slatted bed bases, but it does vary based on how the bed base is constructed.
We have the requirements outlined at the bottom of our warranty page at https://www.sleepingduck.com/au/warranty/ with some diagrams to help.
If you're not sure if your bed base is suitable, feel free to email us through some photos at [email protected] so we can take a look for you.
Kind Regards,
Team Sleeping Duck
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