Mattresses Buying Guide
Our buying guide will explain which type of mattress would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
Total disclosureSydney, NSW
- 5 reviews
- 2 likes
Warning!CHEAP and will become unsleepable!
Warning!
Warning!
Better you pay a couple of hundred dollars more rather than have to through a thousand dollars away in a years time.
As this mattress will become unsleepable..
It’s not just me look up other reviews and you will see that this company does not sell a quality product and worse part don’t even allow us a chance to talk to anyone to try resolve it, they wash there hands of every part of been a business once they have sold it to you.
They must be an Asian company as they are the only people that I’ve come across that always sell ...Read more
bad cheap products then refuse to assist in any way. Mattress was great for 6 months, then become compressed by Sinking down just under 3.5cm, no mention of this matter in any of their advertising. Needs to compress 5cm or more for warranty and then because it has been slept on warranty will be void as they claim it is wear and tear.Purchased in January 2021.
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Fantastic Product
I purchased a Queen recently. Now I find myself wanting to go to bed early as this mattress puts me in deep sleep.I wake up fresh and my mood has changed drastically. I'm happier than ever thanks to sleepy panda.
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AbbyMelbourne
So Comfy!
35 days in on the 100 day trial and it's the best sleep I've had in ages! Not only comfortable but super easy to set up and arrived in the given time stated on the website. Will recommend this mattress to all my friends.
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Find out how Sleepy Panda compares to other Mattresses
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Amin Bahabri
- 4 reviews
- 2 likes
- Sleepy Panda
- Verified purchase
Its ok..not exceptional
Reasonably comfortable..would have liked it a bit firmer..bought of catch of the day at a discounted price. I own a competitor brand and the other mattress is by far more superior. Didn't like the fact the topper were yellowish..looked like a bad storage condition and the mattress topper you cant really appreciate it. I would return it if i could.
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OlivePerth
- Sleepy Panda
- Verified purchase
Worst mattress and customer service
I bought a Sleepy Panda mattress through Groupon. Within two months, the mattress had lost its shape with visible dents (and limited support) in the places where we sleep and the edges of the mattress has little structure. I contacted Sleepy Panda via their website to request a refund and after a couple of weeks, the finally called me back and told me that because I did not buy the mattress directly from them, they cannot help me at all and in particular, the 100 day return policy does not apply to me and that I should contact Groupon.
I conta...Read more
1 comment
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MelSydney
- Sleepy Panda
- Verified purchase
Buyer Beware, Sleepy Panda Mattress Is A Scam Website!
Spent over $1,000 on a king size mattress that never arrived. Been calling and emailing for over a month but I keep getting the run around that it's on it's way and they'll look into it. Every time I speak to someone I get a different story. They promised delivery on three different occasions in the past month which made me waste three of my annual leave days off work but the mattress never arrived. Absolutely ridiculous! Luckily my credit card provider was able to get my money back. I've also lodged a formal complaint with NSW Fair Trading & the ACCC to look into this illegal website.
1 comment
Danny S.Sleepy Panda
Hi Mel, PLease message us your Order number so we can urgently assist. We have no unresponded emails, best contact is [email protected] . Our customer Service honours all returns, we would love... Read more
to see a proof of purchase in order to assist. We look forward to hearing from you. Sorry for any inconvinience !Similar opinion? Write a review on ieatwords.com.au!
Ant RSydney, NSW
- 2 reviews
- Sleepy Panda
- Verified purchase
Exceptional Value & Exceeds All Expectations
Bought two queen size Sleepy Panda mattresses.
This was a replacement from an extremely well recognised big brand mattress supplier in Australia.
This in mind, at the really great price I bought these at my expectations were high, however would have been just happy if it was similar to the replacement mattress.
To my surprise, I can confirm the Sleepy Panda Mattress is by far superior to the replacement much more expensive big brand mattress. Extremely comfortable, supportive and sturdy. Quality seems very high and have no doubts this will last me longer than the previous mattresses that I purchased. I highly recommend this mattress.
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- Sleepy Panda
- Verified purchase
Sleeping better than ever!
I purchased a king single recently. Now I find myself wanting to go to bed early as this mattress puts me in deep sleep. I wake up fresh and my mood has changed drastically. I'm happier than ever thanks to sleepy panda.
A slight delay in delivery but worth the wait. I'm very happy with my choice!
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- Sleepy Panda
- Verified purchase
All positive feedback for the best mattress I've ever purchased!
I used to wake up with chronic pain every morning but after getting sleepy panda mattress, I'm totally stoked!
I'm now waking up after a deep sleep and no spasm. I found the service to be on-point and very helpful. They even gave me a complimentary silk pillow cover which was a nice surprise. The parcel arrived on time, no hiccups.
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Find out how Sleepy Panda compares to other Mattresses
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- Sleepy Panda
- Verified purchase
Absolutely Amazing!
I was abit skeptical of purchasing a mattress online but then I saw this Sleepy Panda mattress. The mattress came in a box which was very convenient. Very Happy with my purchase. Free delivery! The quality is amazing and affordable. It puts me in deep sleep and I wake up fresh and no more back pain since.
Highly recommended to anyone who's looking for a mattress.
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- Sleepy Panda
- Verified purchase
Fantabulous Mattress
Was a little worried at first..but..OMG!!
This mattress is the real deal..not too soft; not too firm..just perfect! Quality is Amazing. Very comfortable and super fast delivery. Highly Recommended!! Worth it!!
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AnnaSydney
- Sleepy Panda
- Verified purchase
Amazing!
I can’t believe how comfortable this mattress is, the support is just great, have had the best nights sleep since my purchase recently.
The service and delivery were exceptionally good.
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Don’t fall for the free trial.
Bought this mattress to try and found the edges too soft. You can’t sit on the side of the bed without falling off. Wanted to return the mattress and was told I couldn’t because I used the discount code. I’ve been tricked and will be taking this further.
5 comments
Danny S.Sleepy Panda
HI Terry, PLease message us you Order number so we can urgently assist. Our customer Service honours all returns, we would love to see a proof of purchase in order to assist. We look forward to hearing from you.
Danny S.Sleepy Panda
Hi Terry, Can you please respond with an order number ? We have no Terry in our system and we cannot assist untill we have an actual order number. We look forward to hearing from you as we would love ... Read more
to review your case. We honour all customer warranties, even when a discount was granted. Thank youThis is ridiculous. Jane in your office has all my details. I’ve been arguing with her for weeks, to no avail. Clearly you guys are just trying to redeem your online reputation somehow by copying and ... Read more
pasting the words ‘you honour all customer waranties’. Your customers aren’t complaining about the mattress warranty! They are complaining about your business not honouring the free trial period after using the discount code. It’s conflicting information within the advert and is just plain wrong. You are tricking your customers. Here is a challenge for you. In your next response to my post, copy and paste this sentence. ‘We honour all our free trial periods, including customers who have used a discount code’Similar opinion? Write a review on ieatwords.com.au!
Jason Andrewssydney
- Sleepy Panda
- Verified purchase
Exceeds Expectations
Shopped around and found this on Facebook. Great mattress. The fact it came in a box was cool and that delivery was same day was also a plus. Easy to unpack and the courier was also great. Gave me a call beforehand, rushed from work early to get it and the first night on the bed was one of the best sleeps I've ever had.
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DansSydney
- Sleepy Panda
- Verified purchase
Excellent mattress and affordable price!
I was having backaches from using a mattress from a different brand when decided to buy Sleepy Panda.
The delivery was super fast and the mattress was easy to unpack.
From the first night I could feel the difference. I am still enjoying good nights of sleep.
Would highly recommend this mattress to anyone!
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Find out how Sleepy Panda compares to other Mattresses
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- Sleepy Panda
- Verified purchase
Good experience
I like the mattress. It was delivered next day, was easy to unpack, was clean. The first night was about getting used to it, but now i love it. i genually look forward to getting into bed lol!
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SarahBrisbane
I want my money back!
I cannot believe we spent $850 on what can only
be described as the worst mattress ever. It has given both my husband and myself severe back pains. We tried to get a refund within the trial period as advertised but surprise surprise they refused! The free trial is a complete lie. We’ll be reporting them to ACCC and fair trading.
2 comments
Danny S.Sleepy Panda
Hi Sarah,
We are so sorry to hear, there must be a confusion. Please contact 1300 4MY BED or email [email protected] with your order number. We do honour our 100 nights trial especially if you ... Read more
Danny S.Sleepy Panda
Hi Sarah, can you please respond with an order number ? We have no Sarah in our system and we cannot assist untill we have an actual order number. We look forward to hearing from you as we would love ... Read more
to review your case. We honour all customer warranties, even when a discount was granted. Thank youSimilar opinion? Write a review on ieatwords.com.au!
BenSydney
Absolutely love it!
I wasn’t sure about buying a mattress online, but after a friend told me about her great experience I decided to give a go and was pleasantly surprised! I found the mattress to be quite comfortable and the firmness just perfect for my needs. Hands down one of the best value for money purchases I’ve made in a long time.
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Great mattress on a impressive affordable price.
I actually had a good experience with this one. I had it delivered in good conditions and had quite comfortable nights on my brand new mattress. It’s worthy of its promise. I definitely recommend it.
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JeffMelbourne
Cheap uncomfortable mattress made from China
Worst mattress I have ever slept on. Way too soft and when you sit on the side of the bed you completely sink into it. Have sent 5 emails asking for a refund but no response. Reading the negative reviews here tells me they never intended to honour the free trial.
Never buy a mattress online! Especially not from scamming website Sleepy Panda!
4 comments
Danny S.Sleepy Panda
Hi Jeff, Please call us on 1300 469 233 or email [email protected], If you have had a bad experience we can have your matter urgently revised. We look forward to hearing from you and appologise ... Read more
for any inconvenience caused. Please advise us which email address you have been contacting so we can investigate teh email response, we do not have any unresponded emails in our mail at the moment. We look forward to hearing from you.Are you kidding me? I've sent multiple emails to [email protected] asking for a refund but I've had zero response. Is this how you treat your customers when they want a refund within the 100 nig... Read more
ht free trial period? By ignoring them until the 100 nights is over so you don't have to honour it?Danny S.Sleepy Panda
Hi Jeff, All emails from Jane are responded to, no emails are ignored. We have no email from Jeff, can you please respond with you ORDER # to search and assist?
Thank you
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Questions & Answers
Jasonasked
Has anyone had any success claiming the free trial after using a discount code? I'm pretty sure what scamming website sleepy panda is doing is illegal.
3 answers
Hey mate. Happened to me as well, and after looking at reviews, heaps of others. I’ve emailed them plenty of times, pleading for any kind of assistance. The answer is always blunt and cold. No refund. Taking my complaint to small claims, as it’s like getting blood out of a rock with these guys. It’s unfair. What makes me angrier, is that in every response the make in this page, they repeat that they honour the trial period. Complete lies. Good luck with your complaint.
Danny S.Sleepy Panda
Hi Jason, We honur all our warranties - We still have no evidence of Terry's order number whiom we have offered assistance. @jason please contact us for any assistance on the 1300 4MY BED number or [email protected] and we will gladly assist.
Regards
This is ridiculous. Jane in your office has all my details. I’ve been arguing with her for weeks, to no avail. Clearly you guys are just trying to redeem your online reputation somehow by copying and pasting the words ‘you honour all customer waranties’. Your customers aren’t complaining about the mattress warranty! They are complaining about your business not honouring the free trial period after using the discount code. It’s conflicting information within the advert and is just plain wrong. You are tricking your customers.
Here is a challenge for you. In your next response to my post, copy and paste this sentence. ‘We honour all our free trial periods, including customers who have used a discount code’
Jessasked
Been trying to get our money back for over a month now. They charged our credit card but we still haven't received the mattress. Have sent several emails with no responses and I've also spoken to them on the phone but they just say they'll look into it and get back to me which they never do. Does anyone know what I can do to get my money back? Wish we had read all the bad reviews here then we wouldn't of been scammed!
1 answer
Danny S.Sleepy Panda
Hi Jess, if you send your order number you will be assisted as a matter of urgency
Jeffasked
Has anyone had any success getting in contact with these fraudsters? They seem to only respond to bad reviews on here but never respond to their emails. Anyone considering buying a sleepy panda mattress need to stay far away from these scammers. They take your money and if you have any problems with the mattress they disappear off the face of the earth.
3 answers
Danny S.Sleepy Panda
Hi Jeff, we repond to all emails queries and assist all customers with a lenghy aftercare. I believe we have offered you contact details on the page though we have no contact from any Jeff at this stage. Please contact [email protected],au or call 1300 4MY BED as advised previously.
Regards
Danny S.Sleepy Panda
Hi Jeff,
We repond to all emails queries and assist all customers with a lenghy aftercare. I believe we have offered you our contact details on the page though, we have no contact from any Jeff at this stage. Please contact [email protected] or call 1300 4MY BED as advised previously.
Regards
Are you kidding me? I've sent multiple emails to [email protected] asking for a refund but I've had zero response. Is this how you treat your customers when they want a refund within the 100 night free trial period? By ignoring them until the 100 nights is over so you don't have to honour it?
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Danny S.Sleepy Panda
Hi Olive, we are terribly sorry if you have had a bad experience, we would need a valid receipt from Sleepy Panda to proove its authenticity. Either way we would be hapy to look into you case and assi... Read more
st you - pleae contact [email protected] so we can look into your matter. Regards