Read also:
pedestal fan with remote kmart kmart 3.2 litre air fryer white knight laminate paint for benchtops aldi gardenline self propelled mower slim & trim meal replacement shakes hoselink retractable hose reel bunningsSmartsalary (page 2 of 14)
Romeo OrnelasIllawarra, NSW
Excellent Product
This allows me to purchase essential products that I need to use at work in order to do my job effectively and efficiently. The variety of products available is outstanding and makes a lot of sense to access these products immediately and get reimbursement.
Similar opinion? Write a review on ieatwords.com.au!
A good start
The process so far has been easy informative and streamlined.
I am looking forward to continuing the process with smart salary.
For someone who came into this situation with an idea but no knowledge it is great that I still feel like i understand what is happening now.
Similar opinion? Write a review on ieatwords.com.au!
Elisabeth Moreau
- 3 reviews
Couldn't have been better!
A Smart salary staff called me on the exact decided time.
She gave me the information I required - no time pressure.
Doubled checked an answer to my questions
Asked me if I had any further questions
She has been helpful using a pleasant tone of voice.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Smartsalary compares to other Novated Leasing / Salary Packaging Services
Know better, choose better.
EdmondSydney, NSW
Customer Service
The person who helped me over the phone (Alvin) was very professional, knew the answers to all my questions and was very patients with me during the call.
offered to help me with any other questions that I might have in the future
Similar opinion? Write a review on ieatwords.com.au!
Rachael WeirSouth East Queensland, QLD
Waiting too Long
I have been waiting for 3 weeks for this car. I have a loan car which is costing me a fortune. If you are considering this please make sure you do it well in advance. Lack of communication is also a problem as I was never told about waiting on employers to sign etc. Also there is no direct contact with the one person when you call, so you have to go through all the motions again and again. I wouldn't do it again. Still waiting!
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Angry and frustratedWestern District, VIC
Do not salary sacrifice with them!!!
This company offer the least amount of information. They hate it when you ask questions! I was offered free window tinting & then they didn’t honour it because they refused to offer my local supplier the tender which meant I did their job for them. Then they started deductions just two weeks into my lease despite the contract saying otherwise. On top of this I recently added a device to my account and the payment came out of my account but they refused to reimburse it saying that my car account didn’t have enough funds in it so they would not reimburse the laptop payment. This was never explained to me prior and I always thought they were totally seperate from each other! What a joke! No transparency! Poor communication!
1 comment
Madison S.Smartsalary
Hi,
Thank you for taking the time to provide this feedback. Smartsalary aim to be completely transparent and honest with our customers throughout our service. We sincerely apologise if you feel this... Read more
was not the case. We are more than happy to investigate this further and assist with any further enquiries you may have.Similar opinion? Write a review on ieatwords.com.au!
Simone GuinanGoulburn Valley, VIC
Fantastic. Excellent service, very prompt.
Very prompt and thorough.
Had to pick the car up on Wednesday, Sanjin and the team made that happen as we were 2 and 1/2 hours away and had taken the day off work.
Highly recommend and so pleased with the service.
Similar opinion? Write a review on ieatwords.com.au!
lizWestern Australia
good service
easy to deal with, always helpful, customer service officer always remained focused on providing the best advice for me. I have been a member for many years & had many dealings with this department.
Similar opinion? Write a review on ieatwords.com.au!
ZeniaSydney, NSW
Excellent
Very pleased with the customer service. Issues resolved immediately .Always get excellent help with online information .Have called up couple of times with forgotten passwords or balance inquiries and always put in right direction. Good job Smart salary!
Similar opinion? Write a review on ieatwords.com.au!
Find out how Smartsalary compares to other Novated Leasing / Salary Packaging Services
Know better, choose better.
Mojo
- 4 reviews
Terrible
Never get a lease on a car. They do not tell you all the hidden costs it does add up when it's taken out of your post tax pay. So if youre not on 80k or above it's not worth it.
1 comment
Simon S.Smartsalary
Hi, thank you for taking the time to provide this feedback. Smartsalary aim to be completely transparent and honest with our customers throughout our service. We sincerely apologise if you feel this w... Read more
as not the case and would be happy to investigate this further. If you could please send us a private message with your account details so that we may assist you further? Thank you kindlySimilar opinion? Write a review on ieatwords.com.au!
'They' put the 'smart' in SmartSalary
(Thirty words?) 'They': the staff are always whip-smart and pleasant and friendly and have a sense of humour and I know if they say they'll do something, it'll be done.
Similar opinion? Write a review on ieatwords.com.au!
The worst customer service - an enormous waste of money
- don’t pay entitlements which I was advised by their team would be paid
- money went missing from my account which took weeks to be sorted
- no communication unless I escalated situations with the complaints team
1 comment
Simon S.Smartsalary
Hi Allyson,
We're very sorry to hear about the issues that you've had with your Smartsalary account. We've sent you a private message requesting some more information so that we can provide you a more satisfactory resolution.... Read more
Kind regards, The Smartsalary Team.Similar opinion? Write a review on ieatwords.com.au!
Great Fast Comminication
Smartsalary are professional and put your mind at ease, making it a smooth process from start to finish.
I'm happy to be using them and this product. Basically a win win.
Similar opinion? Write a review on ieatwords.com.au!
A very easy process
An easy process to purchase your new car. Make sure you do your market research and know how far you drive and get additional quotes for insurance and if servicing comes free with your purchase to reduce the cost.
Similar opinion? Write a review on ieatwords.com.au!
great service
Very friendly, quick and knowledgeable. My questions were answered in detail and promptly. I have been a long term customer now it gets better and better. I would highly recommend the ease of Salary packaging
Similar opinion? Write a review on ieatwords.com.au!
Find out how Smartsalary compares to other Novated Leasing / Salary Packaging Services
Know better, choose better.
Overseas possibilities made reality
Smart salary has enabled me to buget towards overseas holidays every year.It is amazing to have such a great opportunity.Staff are very helpful and professional.Smart salary your best choice made
Similar opinion? Write a review on ieatwords.com.au!
Lindsay OPerth, WA
A satisfactory exchange
I was advised that Smartsalary has recently had funds returned from my Super fund, funds had been returned stating that eligibility issues prevent acceptance. Unfortunately the amount returned was not specified. The issue were resolved with the super fund and now the funds returned needed to be repaid to the Super fund on 24/01/2020 with the payment due and then payment was to continue from then on. However, follow up was necessary as the advice received was insufficient to confirm the returned payment/s were being resent with the current payment to the super fund. This should not have been necessary, but overall I was satisfied with the level of service provided.
Similar opinion? Write a review on ieatwords.com.au!
ReneeSydney, NSW
- 2 reviews
I am always recommending Smart Salary to my colleagues when I can!
The savings you receive on an annual basis and the perks that go with it is without a doubt satisfying! Always happy with the service I receive when I contact the help desk.
Similar opinion? Write a review on ieatwords.com.au!
Jaishankar R.Greater Melbourne (Metropolitan), VIC
Very good.
The plan and mechanism were explained very well. The representative met me in the office and went over the details. He also facilitated communication with the car lease representative promptly.
Similar opinion? Write a review on ieatwords.com.au!
RVMGreater Melbourne (Inner), VIC
Customer Experience
Exceptional customer service, my query was dealt with without any issues and communication was clear, and was dealt with very promptly. Keep up the good work SmartSalary. Have a good day
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
jayakz1988asked
Hi was wondering how long the turn around usually is to receiving the car. I got approved a few weeks back and the car was ordered last week.
2 answers
G'day jayakz1988, I used SS for a car parking space, not a vehicle..
Madison S.Smartsalary
Hi there,
Thank you for your message,
Please note this will depend on the dealership, availability and where your vehicle is being delivered from. I would recommend contacting your leasing consultant directly to confirm a delivery date.
Kind Regards.
The Smartsalary Team
Peter Kearneyasked
I would like a Caltex fuel card please.
1 answer
Madison S.Smartsalary
Hi Peter,
Could you please send through a private message with your account number, DOB and address for us to be able to access your account.
Thank you kindly.
Other Novated Leasing / Salary Packaging Services
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Madison S.Smartsalary
Hi Rachael,
Thank you for taking the time to provide your feedback and we apologise for your experience so far. We have sent you through a private message, if you could please send through your acco... Read more
unt details and we can forward this onto your leasing provider to investigate.