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Outstanding service
Have had nothing but efficient and friendly service from the time of first contacting service. The team have been able to answer all my inquires and any doubts that I have had.
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Lee PGoldfields, WA
Good phone skills
The Smartsalary rep was very helpful and explained everything in meaningful terms and very concisely so good we did not have any questions as she covered off on all our points before we even asked.
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Reynold ChandraSydney, NSW
Excellent service
Fast efficient service with all questions answered promptly and to my satisfaction. Product details were explained well and the price outcome was to my liking. A job well done. Thanks
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David GAU
- 12 reviews
Engages in misleading and deceptive conduct
Smartsalary have advertised extensively the opportunity to purchase gift cards at a discount if you take out a salary packaging arrangement with them instead of another provider. However they've removed this option and have repeatedly made up excuses about why this occurred and then for a period of more than 6 months lied about when it would be available again. Just don't trust these people is my advice.
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Gabriel W.Greater Melbourne (Metropolitan), VIC
Department of education sellout
Only way to salary sacrifice super and clam expenses is to incur fees in excess of $80. If you do this at the end of the financial year through your own super and tax return it cost nothing. The department of education has sold out on us
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MrsGPerth, WA
Easy as!
Decided to get a new car. Smart leasing has been an easy and affordable way to get the car I needed. Great that I actually get to speak to someone in my state and someone I can understand easily.
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Smartsalary- you STAR!!!!!
A wonderful product and company that really assists with securing and enhancing a person's financial future. Simple and easy to organise with very helpful staff. I have nothing praise for Smartsalary as an organisation.
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KerrynGreater Melbourne (Metropolitan), VIC
Easy and simple process
Good quality product showing great value in the vehicle leasing package, the communication we were given was easy to interpret and a very simple process to work through with great ongoing support.
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Easiest thing I've ever done
Debbie came and spoke to us at work on Monday, I spoke with Caleb Tuesday and filled in the paperwork Tuesday afternoon, had approval Wednesday and test drove the car Thursday. Easiest people to deal with and what an amazing product. Thanks SmartSalary for the exceptional service
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Quick and Efficient
Your staff member was very attentive and contacted me at a time that suited me. I was given prior warning of what information was needed and the process on the phone was simple and efficient. Good quality customer service
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That is great! Thank you very much.
Smart salary team is very nice. I could get help from the staff. They are all willing to assist me with my questions. I am satisfied with that. Thank you very much!
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sirjarhead
- 3 reviews
Staff started off ok.... until you asked sensible questions.....then silence.... 25k over priced.
I work for a Government department and enquired about a 100k Novated Lease. I questioned why the finance amount was 25k more over 5 years than a consumer loan, and whether I had made a error in my calculations. I was met with silence. I sent 2 follow up emails to the consultant with no reply. I sent that email chain to their corporate office asking for the courtesy of a reply. Nothing. With just taking into account the finance alone, not including fees or other charges, this was clearly a far more expensive option. And yes I took into conside...Read more
ration the GST savings, 'tax savings' and everything else they promote. If my calculations were right then I am very disappointed a government department would allow them to rip off their employees. If my calculations were wrong, then their customer service was terrible and it cost them a customer and a bad review. ieatwords.com.au - happy to provide emails, this is far from a fake review.1 comment
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Lisa
- 2 reviews
Easy and reliable
Staff were helpful and the process to set up and use the account was easy and reliable. My account information was readily accessible and information was updated in real time.
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Poor service
Smart salary is the worst I would not ever use them again.
They give you the run around and even hang up on you.
Very poor service would never use them again.
With interest rates so low go to a bank and borrow the money. At least you don't have hassles every time your car goes in for repairs.
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Cil RogersRichmond-Tweed, NSW
New car so easy
Great response times, once initial research and quoting done new car in my garage within 5 days. Team I dealt with were great. Recommend the smartlease team and Smartsalary products
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SophiaSydney, NSW
Changed salary packaging schedule
Very clear to understand, efficient, knbowledgable and was able to effect my requestSupport person at Smart Salary provided me with exact details and the process required to make the changes to my scheduled slary packaginga
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Karen W.Perth, WA
Disappointing!
Given good affordable quotes, we went ahead to lease a car. Fleetchoice was our direct contact and they had to work thru Smartsalary at the employer end. All smooth sailing to begin with. Found a great car set up all the contracts with Fleetchoice then repeated all the paperwork with Smartsalary. Loving the car we then started wondering why payments for it hadn't been processed from our salary. One month passes, Fleetchoice don't know why. 2 months pass, oh some paperwork didn't get signed. 3 months pass, we have no standing to contact Smartsa...Read more
lary directly as its all been arranged through Fleetchoice. 5 months pass before any payment is processed by Smartsalary and now we have to pay $100 EXTRA, a fortnight to cover this delay. What began as a great deal and a new car for us, is now a FINANCIAL BURDEN, that we can ill afford and cannot back out of. I could not recommend Smartsalary.2 comments
Lysandra S.Smartsalary
Hi Karen,
Thank you kindly for providing this feedback.
... Read more
Lysandra,
I have an email trail showing Smartsalary were sent the appropriate documents, not only in a timely manner but on several occasions. Hence my frustration with both you and the provider
You h... Read more
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Straightforward & pleasant experience!
A pleasant & very helpful consultant who made leasing a new vehicle very easy. Quick turnaround from making an initial inquiry to being contacted by the car dealership to confirm my vehicle of choice. Highly recommended!
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Maria SpinaSouth East Queensland, QLD
So Easy
It was so easy to get my Smartsalary package started again after being away on sick leave for 11 months. All I had to do was call Smartsalary and they answered all my questions and sent me an email with my new package. Once I got the email, it was very simple to get into my personal information.
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DaveCanberra Central 2601, ACT
Customer Service was excellent!
I have leased a number of times before however this time setting up the novated lease was the quickest and simplest yet. The consultant was efficient and very responsive. Adjustments were made to quotes without fuss and the process was wrapped up in a matter of days.
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Questions & Answers
jayakz1988asked
Hi was wondering how long the turn around usually is to receiving the car. I got approved a few weeks back and the car was ordered last week.
2 answers
G'day jayakz1988, I used SS for a car parking space, not a vehicle..
Madison S.Smartsalary
Hi there,
Thank you for your message,
Please note this will depend on the dealership, availability and where your vehicle is being delivered from. I would recommend contacting your leasing consultant directly to confirm a delivery date.
Kind Regards.
The Smartsalary Team
Peter Kearneyasked
I would like a Caltex fuel card please.
1 answer
Madison S.Smartsalary
Hi Peter,
Could you please send through a private message with your account number, DOB and address for us to be able to access your account.
Thank you kindly.
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Lysandra S.Smartsalary
Hi there,
Thank you kindly for taking the time to provide your feedback. Please accept our sincerest apologies for your experience.... Read more
Could you please kindly send us a private message with your account details so that we can escalate this on your behalf. We would like to investigate this further and resolve your enquiry. Thank you.