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Reviews

4.2

272 reviews
5
(181)
4
(42)
3
(7)
2
(2)
1
(40)
  • Transparency
    4.1 (129)
  • Customer Service
    4.2 (84)
  • Application Process
    4.1 (79)
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Outstanding service

published

Have had nothing but efficient and friendly service from the time of first contacting service. The team have been able to answer all my inquires and any doubts that I have had.



Lee P

Lee PGoldfields, WA

Good phone skills

published

The Smartsalary rep was very helpful and explained everything in meaningful terms and very concisely so good we did not have any questions as she covered off on all our points before we even asked.

Reynold Chandra

Reynold ChandraSydney, NSW

Excellent service

published

Fast efficient service with all questions answered promptly and to my satisfaction. Product details were explained well and the price outcome was to my liking. A job well done. Thanks



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David G

David GAU

  • 12 reviews

Engages in misleading and deceptive conduct

published

Smartsalary have advertised extensively the opportunity to purchase gift cards at a discount if you take out a salary packaging arrangement with them instead of another provider. However they've removed this option and have repeatedly made up excuses about why this occurred and then for a period of more than 6 months lied about when it would be available again. Just don't trust these people is my advice.

Gabriel W.

Gabriel W.Greater Melbourne (Metropolitan), VIC

Department of education sellout

published

Only way to salary sacrifice super and clam expenses is to incur fees in excess of $80. If you do this at the end of the financial year through your own super and tax return it cost nothing. The department of education has sold out on us

MrsG

MrsGPerth, WA

Easy as!

published

Decided to get a new car. Smart leasing has been an easy and affordable way to get the car I needed. Great that I actually get to speak to someone in my state and someone I can understand easily.

Smartsalary- you STAR!!!!!

published

A wonderful product and company that really assists with securing and enhancing a person's financial future. Simple and easy to organise with very helpful staff. I have nothing praise for Smartsalary as an organisation.

Kerryn

KerrynGreater Melbourne (Metropolitan), VIC

Easy and simple process

published

Good quality product showing great value in the vehicle leasing package, the communication we were given was easy to interpret and a very simple process to work through with great ongoing support.

Easiest thing I've ever done

published

Debbie came and spoke to us at work on Monday, I spoke with Caleb Tuesday and filled in the paperwork Tuesday afternoon, had approval Wednesday and test drove the car Thursday. Easiest people to deal with and what an amazing product. Thanks SmartSalary for the exceptional service

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Quick and Efficient

published

Your staff member was very attentive and contacted me at a time that suited me. I was given prior warning of what information was needed and the process on the phone was simple and efficient. Good quality customer service

That is great! Thank you very much.

published

Smart salary team is very nice. I could get help from the staff. They are all willing to assist me with my questions. I am satisfied with that. Thank you very much!

sirjarhead

sirjarhead

  • 3 reviews

Staff started off ok.... until you asked sensible questions.....then silence.... 25k over priced.

published
1 comment
Smartsalary
Lysandra S.Smartsalary
Lisa

Lisa

  • 2 reviews

Easy and reliable

published

Staff were helpful and the process to set up and use the account was easy and reliable. My account information was readily accessible and information was updated in real time.

Poor service

published

Smart salary is the worst I would not ever use them again.
They give you the run around and even hang up on you.
Very poor service would never use them again.
With interest rates so low go to a bank and borrow the money. At least you don't have hassles every time your car goes in for repairs.

Cil Rogers

Cil RogersRichmond-Tweed, NSW

New car so easy

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Great response times, once initial research and quoting done new car in my garage within 5 days. Team I dealt with were great. Recommend the smartlease team and Smartsalary products

Novated Leasing / Salary Packaging Services

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Sophia

SophiaSydney, NSW

Changed salary packaging schedule

published

Very clear to understand, efficient, knbowledgable and was able to effect my requestSupport person at Smart Salary provided me with exact details and the process required to make the changes to my scheduled slary packaginga

Karen W.

Karen W.Perth, WA

Disappointing!

published
2 comments
Smartsalary
Lysandra S.Smartsalary
Karen W.
Karen W.

Straightforward & pleasant experience!

published

A pleasant & very helpful consultant who made leasing a new vehicle very easy. Quick turnaround from making an initial inquiry to being contacted by the car dealership to confirm my vehicle of choice. Highly recommended!

Maria Spina

Maria SpinaSouth East Queensland, QLD

So Easy

published

It was so easy to get my Smartsalary package started again after being away on sick leave for 11 months. All I had to do was call Smartsalary and they answered all my questions and sent me an email with my new package. Once I got the email, it was very simple to get into my personal information.

Dave

DaveCanberra Central 2601, ACT

Customer Service was excellent!

published

I have leased a number of times before however this time setting up the novated lease was the quickest and simplest yet. The consultant was efficient and very responsive. Adjustments were made to quotes without fuss and the process was wrapped up in a matter of days.

Page 3 of 14
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Questions & Answers

jayakz1988

jayakz1988asked

Hi was wondering how long the turn around usually is to receiving the car. I got approved a few weeks back and the car was ordered last week.

2 answers
DGS
DGS

G'day jayakz1988, I used SS for a car parking space, not a vehicle..

Smartsalary
Madison S.Smartsalary

Hi there,

Thank you for your message,

Please note this will depend on the dealership, availability and where your vehicle is being delivered from. I would recommend contacting your leasing consultant directly to confirm a delivery date.

Kind Regards.
The Smartsalary Team

Peter Kearney

Peter Kearneyasked

I would like a Caltex fuel card please.

1 answer
Smartsalary
Madison S.Smartsalary

Hi Peter,

Could you please send through a private message with your account number, DOB and address for us to be able to access your account.

Thank you kindly.

Get an answer from our members and Smartsalary representatives

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