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Smartline Home Loans
- Smartline · See All
- 3 reviews
- 4 likes
1. Had to ask our broker if he was able to look after our loan application as he kept mentioning "I have 24 clients on the books"
2. Missed opportunities to give me information that delayed application
3. Inaccurate information on documents provided to us. The documents had other peoples details on it
4. Told me I was stressing him out as I asked too many questions
Tried another broker in Smartline as I had already done so much work towards our applications and he was argumentative opposed to educational
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan used forFirst Home
- 3 reviews
- 1 like
Manish Bedi has time and again provided us the best service and is extremely knowledgeable in this area. Manish was thorough in area, provided timely support and advice and on occasions went out of the way to process our documents with regards to process time.
Highly recommend Smartline to my friends and family.
- Transparency
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeFixed Rate
- Loan Start DateAugust 2020
- Loan used forFirst Home
Thank you Vijay! We will share your amazing feedback with Manish, too!
- 3 reviews
Our broker Dwight Andrews has been so amazing. He makes everything easy of top of being a really nice person. Me and my husband honestly have no Idea when it comes to this stuff but Dwight has just made it so comfortable and we always leave there happy :) I could not rate him any higher If you want a house loan!
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan Start DateNovember 2017
- Loan used forFirst Home
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Hi Lauren, we are disappointed to hear about your experience with us but appreciate you taking the time to share how you felt. We are very proud of our high standard of service, but occasionally our t...
Read moreeam may get it wrong. We are always looking to improve our service and would appreciate the opportunity to discuss this matter further. Please feel free to get in touch with our VIC state manager Brad on [email protected] so we can investigate the matter further.