I bought the Catpuccino squishy, because - cat and coffee... who wouldn't. It looked adorable, was soft and slow rising and was lightly coffee-ish fragranced. Trouble was after a few squishes - and hey squishies are meant to be, well, squished, the paint started peeling. I will have to repaint it.

Expensive, bad quality

Online purchases were straight forward but you have to make sure you read the discounts properly as some dont apply to certain products.. pricey overall and you pay for the colours and 'brand' but quality is pretty average. Kids love it so we try to buy items that wont break straight away like diaries to write/draw in.

I have bought two kids drink bottles from Smiggle and they are such bad quality (yet ridiculously expensive!)
Both were useless within 2 months. One which was a week old was dropped whilst walking out of school and cracked. Who makes drink bottles for children that aren’t durable? The others hard plastic straw split in half and had to be thrown out. I will not spend any more money on these drink bottles, better off going to Kmart for $5 and get better quality!

Unfortunately my kids like Smiggles products. So I purchased 2 watches, smelly felts, wrist band & school bag. After 24hours ...The Front of the watch falls off often! the watch stops working! The pencil case the felts came in has fallen apart after 7 days and very little use. The school bag threads apart. So it is all poorly made! With a high mark up price! The same value a a cheap $2 or Reject Shop product but 10 times the price.
We wont shop there again.

$27 for a drink bottle that Leaks. I see sooo many complaints with the same issue now. Why are they still being sold?

Noticed terrible smell with brand new water bottle when used by my daughter for 1-2 days.
She had tummy ache for 3 days... which could be because of water from this bottle.
Took bottle back to store, staff apologised and refunded.
Checked with another parent who bought same bottle, they too noticed same issue (unfortunately they have lost receipt)
I think this product should be recalled as it is very very unsafe for kids.
Trust me I couldn't swallow half a sip of water when my daughter returned from school with full leftover bottle of water.
You trust a branded product when spending $23 for a just a water bottle....!!

I think I have better customer service with smiggle online than I do instore. Always quick with shipment and everything is always perfectly wrapped, the customer service help line is always quick with questions and helpful, where as in store, the customer service is nonexistent, rude and unhelpful, I’m not sure how some people get a job in retail, honestly hence why I give smiggle the 3 star rating, perhaps they would have better luck hiring college students rather than grumpy middle aged woman.

Bought a squishy for my daughter. They are more expensive than everywhere else so i thought they would be goof quality but they are worse than the cheap ones.
Fell ripped off

I spent 153 dollars and two things broke in two mins and the n clock was already broken upon opening I'm disgusted

Great selection of sale items during the online Click Frenzy. I had some issues with Afterpay which left me having to pay for shipping which was quite frustrating. Before i checked out i had joined the VIP program hoping to use the advertised discount on items that werent on sale but i didn't receive one. I enquired iinto the matter via the website, and it took nearly a week to get a rather rude and abrupt reply. The Scratch Reward Chart is great, it's been the only one she has stuck with.

Ordered last week and have had no notice of parcel being sent, despite reassurance from their customer service team. Have noticed instore product quality has also dropped significantly.

Fantastic people and service at Doncaster always with a smile and go over and above to solve issues. We had a faulty lamp and it was quickly rectified; big thanks to the team there, top recommendation

I know these are cheap but they sure are nasty! They hurt my daughters ears & don't work on her really iPad. Threw them out!

My daughter was given a new water bottle for Christmas. It was dropped once outside her classroom and the bottom cracked. We replaced it with a another smiggle water bottle And that lastest one day at kindy before coming home leaking with a crack at the bottom. I feel drink bottles need to be able to withstand a small knock similar to a young child dropping their school bag on the ground. I will not be replacing this with another smiggle product.

We were gifted with a brand new child’s water bottle for school. It did not last the month. Last week the end broke off and yesterday the bottle cracked. Such a shame when all our other “a lot cheaper” kids bottles have lasted for 4 years wear and tear. Will not be recommending unfortunately.

We purchased 2 drink bottles for xmas from Smiggle and both were terrible to drink from. The straws made alot of noise but hardly any liquid could be sucked up. Both my husband and myself pulled them apart to try and fix them but still no luck. Very disappointed and both in the bin.

We purchased a Smigel drink bottle for my three-year-old daughter for Christmas. She was always trying to tip the bottle up and we kept telling her that you don’t need to do that because it had a straw connected to the mouthpiece however unfortunately when we tried to use it ourselves it was almost impossible to suck anything out of it. It is now in the bin because it is absolutely useless. You would think they would have tested this prior to putting it on the shelves.

My son received a $20 gift card. He made a $19.95 purchase, and when I asked for the 5 cents to be given back to him they refused and said it had to remain on the gift card. What a bad policy.