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SmileDirectClub Online Store
It is very good to have confidence in my appearance
It was amazing experience I want know how it work's and need to budget fot it, for the payment plan I am not ready right now but looking forward to go for it when I am set.
1 comment
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GT0132Sydney
- 5 reviews
Still Unsure
I'm dubious about this product....I had the imaging and templates done in teh Sydney CBD store and the staff were magnificent. very friendly and seemingly knew what they were doing. However I'm 5 months into the treatment and after noticing not a lot of change, I've been trying to get feedback from them but to no avail. They don't seem that interested . I'm hoping things will change over the next 2 months (at which time the treatment will end) but for now I must say the customer support is severely lacking
1 comment
Joy S.SmileDirectClub
Hi there, thank you for this feedback. We are concerned to hear about this and would like to help. We offer reevaluations to all club members if they have not reached their optimal results. In order f... Read more
or us at better assist, please reach out to us at [email protected]. Best, SmileDirectClub
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idowhatiwantMelton
- 2 reviews
Finished today!!!
Today I start my retainers after just finishing 6 months. Didn’t have any issues my teeth are straight and couldn’t be any happier, excellent for money. I know some people hesitate with the kit they sent out but I did my mould thru the kit they sent and had no issues. Will definitely recommend them
1 comment
Emily W.SmileDirectClub
Thank you so much for taking the time to leave us this wonderful review!
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Bad service
When you sign up they state that 2 sets of retainers are included at the end of the plan but they charge you for them($155 each) and then don’t respond to your emails and requests
2 comments
Emily W.SmileDirectClub
Hi Nathan, thanks for leaving us a review. This is concerning to see and we would like to help. I'm sending you a private message to get some additional information, so we can make this right. Best, Emily
Emily W.SmileDirectClub
I assure you that I work as hard as possible to answer any questions or concerns for all customers across all of our review sites. While I cannot get to everyone within a few hours, I will respond wit... Read more
hin 24 hours and provide next step for the customer when I can. I appreciate your patience here and will be following up with you privately.Similar opinion? Write a review on ieatwords.com.au!
RonnieSouth East Queensland, QLD
Happy with the friendly service
Had a great consultation, Wendy explained the full process, it blows my mind how it all works, Ash was very friendly greating me and can't wait to start for my new smile with straighter teeth.
1 comment
Emily W.SmileDirectClub
Ronnie, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!
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JackiI
- 2 reviews
Poor Customer Service!
Submitted my 90 day check in on November 28th. Didn't hear back in the 24-48 hour time frame that I was told to expect. After several phone calls, online chats and emails, all that had to be initiated by me, I was told to resubmit my 90 day check in. I did that on the 12th December.
And I'm still waiting for a response. Considering the supposed warrantee in reliant on the 90 day check in being submitted and reviewed I'm at a loss as to why I have to keep following up on it and why, after nearly a month I still have no clue as to whether the al...Read more
5 comments
Emily W.SmileDirectClub
Thank you for taking the time to leave us a review. We always want to provide quick resolutions when issues arise, so this is concerning to see. I'm following up with you privately so we can assist with any concerns. Best, Emily
I have made multiple attempts to get a response from the "dental team", requested call backs and sent emails, your online chat is for some reason no longer available. No one has phoned me. I have had ... Read more
another Aligner split after very little wear and I was told via email that my dental plan is not working. I want to discuss this with someone but despite my efforts I have yet to receive a response. This is beyond ridiculous, Smile Direct Club. Get your act together. So quick to take money from me but ignore me when I have a problem? I shouldn't have to keep chasing you for an answer!Emily W.SmileDirectClub
I am so sorry that I didn't see your comment sooner. For the security and privacy of customer information, I'm unable to discuss any details publicly. I would love to continue assisting you, so please feel free to respond to my messages.
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AnuSydney, NSW
perfect
I really like the service and the technology..I did not think that it is very easy and different than braces.. Its quite fabulous.. I will tell to my friends and family too. Thank you
1 comment
Emily W.SmileDirectClub
We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Anu.
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The reviewer stated that an incentive was offered for this review
ChelsGreater Melbourne (Inner), VIC
ROSE COLOURED GLASSES!!
Absolutely blinded by everything they promise and went ahead with my plan after a great initial meeting and completion of scans. Contacted them after waiting 4 weeks for my aligners only to be told they had been lost and they only realised as I asked about them! Never would have known if I didnt ask! Was also told I would have to wait another 4-5 weeks! But then theyre also closed over Christmas and New Years!! So looks like I will be waiting a lot longer!! Not happy at all !
1 comment
Emily W.SmileDirectClub
Thanks for leaving us a review. We definitely understand how frustrating it can be when packages are lost in transit and we would really like to make it right. I'm reaching out to you privately to get some additional information from you. Best, Emily
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FrankGreater Melbourne (Metropolitan), VIC
Aligners treatment
I just look forward beginning the treatment. I hope it will be as satisfactory as I have been told. The consultation was good and comfortable. However it has taken since my consultation and I am still waiting. I do not know when my aligners will arrive.
1 comment
Joy S.SmileDirectClub
Hey Frank. Thanks for letting us know about this. We will be reaching out via private message so we can speak further with you.
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Really pushy, poor quality and terrible payment platform
When I went in the person was very insistent on getting me to sign the contract even when I said I had doubts and wanted to think about. After thinking about it I decided to sign up with their smile pay option. Upon receiving the kit I found many of the aligners to be of poor quality and broke within days or were already broken causing ulcers. Four months in not 1 payment has been taken and no one can tell me if or when it will be taken.
1 comment
Emily W.SmileDirectClub
Thanks for leaving us a review, Brett. We pride ourselves on providing a high-quality product, so this is concerning to see. We would really like to look into this for you and make it right, so I will... Read more
be following up with you privately to get some additional information. Best, EmilySimilar opinion? Write a review on ieatwords.com.au!
Cu2Southwest, VIC
- 7 reviews
- 5 likes
Be aware and do your research
I have crowded bottom teeth. Smile direct club approved and sent 3D smile and we’re very keen to sign me up, with mails coming daily.
Visiting real dentists there advice after I got my free 3D impressions from smile direct club.
Dentist 1. $55 I needed IPR (interproximal reduction) during treatment.
My Smile direct club plan does not include IPR measurements. So dentists won’t do it for me, of cause those dentists want all your money to use there own product starting from $5500 and up! That’s where smile direct is cheaper, but at higher risk...Read more
5 comments
Emily W.SmileDirectClub
We appreciate you taking the time to leave us a review. We require that all customers see their local dentist within 6 months of starting treatment to ensure that they don't have any issues that could... Read more
be worsened by clear aligner therapy and ensure any dental work is completed prior to treatment. We only provide clear aligners and are not a substitute for a local dentist. All of our SmileShop appointments are completely free and every customer receives a SmilePlan after if our fully licensed dentists and orthodontists believe that movement can be achieved. Our Club Warranty guarantees that if a customer does not achieve the predicted result, we will look into a re-evaluation at no cost to them if we're notified within 30 days of completing treatment. We want all of our customers to get their desired smile, which is why we offer this. I would be happy to answer any questions, so I'm sending you a message to see if we can help. Best, EmilyIt would of been nice if you had addressed the numerous complaints of the end results not going to plan.
I couldn’t believe it when I was told clear aligners would take 2 years not 7 months as SDC ha... Read more
Emily W.SmileDirectClub
SmileDirectClub clear aligners are trimmed in a straight fashion across the top, allowing us to get optimal turning force to straighten your teeth. This also eliminates the need for buttons or attachm... Read more
ents, which are generally considered unsightly or uncomfortable. We also have tons of before and after photos from actual customers on our website and social media platforms, that you can check out to see the results for yourself. We can never guarantee that teeth will track exactly as expected in the SmilePlan, but we have a dental team who is available to help if a customer isn't happy with their results. We will always work to provide additional aligners or replace aligners that have any issues to ensure that our customers can get to the result provided to them in their SmilePlan.Similar opinion? Write a review on ieatwords.com.au!
F12345
- 2 reviews
Wrong and missing aligners
I had the an awful experience with this company. The first set of aligners had two bottom rows only. I had to wait 3 weeks to get the bottom tow. On month 2 week 1, I opened the package to find two top aligners only. When I checked the actual writing on aligners I realised that the numbers on aligners didn’t match the ones on packaging. So the set that was supposed to be week3/4 of month 1 was actually week1 month1- which I had worn for 2 weeks instead of week 3/4 . This issue sent back my treatment plan for 6 weeks. They don’t seem to have qu...Read more
ality control at all. I have to go through every package to see if it is right aligner for that date. The trouble is they don’t seem to care. I contacted the customer care and wanted the rest to be replaced but I feel it’s not good enough. I think someone has to contact dental associations and ban them from Australia.1 comment
Emily W.SmileDirectClub
Thank you for taking the time to leave us a review. We work hard to make sure all orders are fulfilled correctly, but when issues do arise, we always want to provide quick resolutions. We're disappoin... Read more
ted to hear about your experience and would really like to make it right. I'm sending you a message to get some more information and ensure your feedback is heard. Best, EmilySimilar opinion? Write a review on ieatwords.com.au!
Merryn StansfieldSouth East Queensland, QLD
Truly great opportunity
Even though I was late getting to my appointment and they did reschedule it for me, after I got there. After I had found the entry, brought upstairs was treated like an amazing customers service staff. Felt highly appreciative.
1 comment
Emily W.SmileDirectClub
This is what we like to see! Thank you, Merryn.
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Juliet J.Greater Melbourne (Inner), VIC
Absolute Game Changer!
My consultation today with Karen was just sensational!! Quick, easy & affordable.
Plus I’ll never have to go back! That one appointment was all it takes for me to receive my full course of clear aligners!
Thank you Smile Direct Club for making my lifelong dream of having straighter, whiter teeth more achievable!
1 comment
Emily W.SmileDirectClub
Happy to hear this, Juliet! We appreciate that you took the time to share some kind words.
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Questions & Answers
Cu2asked
Do you see results in 3D scan via Email after having done a shop appointment?
3 answers
Emily W.SmileDirectClub
All customers can view their 3D SmilePlan within 72 hours of the appointment in their dashboard. A link to the dashboard will be sent via email.
I got mine within less that 1 day.
Thanks Emily, found dashboard on smiledirect website login.
Checked status which said it would take 2 weeks. But overnight came Email saying it was ready. :-)
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Emily W.SmileDirectClub
Thank you so much for sharing, Tina! This means the world to us.