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Chemist Warehouse Locations, SmileShop Locations, Online Store18 questions from our users
alexasked
What is the phone number of the adelaide office
1 answer
Emily W.SmileDirectClub
Our SmileShop locations do not take support phone calls and are all currently closed, but our customer care team is available 24/7 at 1800 515 198.
Melissa C.asked
Hi, Can I please hear from people who have completed the program? How long did it take. Were there any complications. Did you get the help you needed along the way. Are you happy with the results?
I have been to two orthodontist. Both said I needed a tooth removed to make space and a time frame of 18 month. Smile Direct are saying no tooth removal and approximately 6 months??? I'm a little skeptical.
1 answer
Joy S.SmileDirectClub
Hi Melissa, thanks for your question! We've been able to create over 1 million smiles and have plenty of reviews on our website from customers who have completed treatment. We've encouraged our customers to leave reviews on here as well and we're hoping we'll see more in the future. If you ever have any questions, feel free to send us a message here!
Alexiaasked
Can I please have someone ring me on 0211179810 . We would like to ask a few questions about my daughters teeth. We live in Kerikeri in the Bay of Islands and rather than travel all the way down and do the kit test. We need a little bit of advice prior .
Thank you Alex
1 answer
Emily W.SmileDirectClub
Unfortunately, I'm unable to schedule an outbound call, but you're more than welcome to call our customer care team at 1800 515 198 any time.
Damo d.asked
What Australian health insurers cover this?
2 answers
Joy S.SmileDirectClub
Your private health insurer may cover teledentistry. Since SmileDirectClub does not accept direct payment from insurance companies, we can’t help you get information regarding possible reimbursement. We’re still here to help. Below we have provided you with the dental item numbers so you can check into it yourself:
825 each aligner set. Enter this number twice: once for the upper and once for lower
811 retainers. Enter this number twice: once for the upper and once for lower
Hi Damo d.
I did some research myself and checked with Bupa; Medibank; HCF; HIF and HBF.
Currently these health insurers DO NOT cover teledentistry.
rosealba1999asked
Where will I be able to get the lip balm?
Can I come into your Parramatta location and buy some?
1 answer
Joy S.SmileDirectClub
Hi Rosealba, we currently do not sell our lip balm in Australia but it does come complimentary with each SmileShop visit as well as being included in the aligner kit.
Nadiiaasked
Hi. I am wondering if this price is for top and bottom teeth
3 answers
Emily W.SmileDirectClub
We have two pricing options available that are the same for any customer's treatment. If a customer is eligible for treatment on both arches, they'll pay this amount.
So does this mean there is a different price for only one arch if needed?
Joy S.SmileDirectClub
We're already up to 60% less than other teeth straightening treatments, which is why all customers pay the same price regardless of their treatment plans. The same amount of care goes into creating the plan, having it reviewed and approved, and creating, shipping, and fulfilling all aligner orders. All customers have access to our dental team and our 24/7 support team.
Need to knowasked
I have read a lot of reviews from the US. The biggest issues have been,
1. Not the right fit, digging into gums and too long or too short, have often been reported.
2. Creates straighter teeth but at the price of getting an incorrect bite after treatment.
How do you get the fit right from scanning and why is it happening so much?
Are you unable to straighten teeth without getting a "bad bite" result?
Why do you charge the same costs when some people only receive a top or bottom treatment? This is not mentioned anywhere.
Why can't we call directly to the Smile Direct Club where the consultation takes place?
It does all seem a bit out of reach, or, Too Good To Be True!
1 answer
Emily W.SmileDirectClub
Hi there! Thank you so much for the question. I apologize for the delay here. I wanted to make sure I could answer all of your questions completely.
1. How do you get the fit right from scanning and why is it happening so much?
Each of our aligners are manufactured to ensure that they fit our Club members' smiles comfortably, and are also trimmed and buffed prior to being shipped. However, every smile is different, so some may experience some discomfort when they're first starting out.
2. Are you unable to straighten teeth without getting a "bad bite" result?
Yes! Our Australian registered dentists and orthodontists have the ability to develop a treatment plan specific to the customer's concerns and avoid negative results. While we do not claim to resolve all bite concerns, ensuring that our Club members maintain a healthy bite is one of our top priorities when creating a new smile plan. With teeth movement, bite changes during treatment are normal. If customers ever have any concerns or aren't tracking as expected, we're able to offer mid-course corrections and re-evaluations to get them back on track.
3. Why do you charge the same costs when some people only receive a top or bottom treatment? This is not mentioned anywhere.
All of our smile plans have the same costs involved regardless of treatment length or complexity since the price also includes the remote orthodontic assessment, impression capture and digitization, lab set-up fees, and remote monitoring during treatment. The aligners themselves are only one part of the full smile journey.
4. Why can't we call directly to the Smile Direct Club where the consultation takes place?
While our SmileGuides come from a variety of backgrounds and have the ability to answer questions our grinners have regarding our service, process, technology, etc., we find it best to direct those questions to our Customer Care Team Members as to not delay any appointments or slow down the process at our SmileShops.
Our Dental Team is also available 24/7 for any Club member that may have any questions or concerns regarding their treatment.
Feel free to send us a private message if we can assist with anything else!
Laura W.asked
I am currently using Direct Smile and I am finding the first couple of days extremely sore. They are also really affecting my tongue and it’s sore every time I try and speak - is this something that anyone else has had before and do you know if that’s normal?
2 answers
My gums were sore the first day or two and again with new set of aligners but definitely not my tongue. Hopefully Smile Direct reply to you here
Emily W.SmileDirectClub
Discomfort is normal in any teeth straightening treatment. This soreness should gradually go away after the first few days of wearing new aligners. If it doesn't go away after a few days, our customer care team can be reached at 1800 515 197 and will be able to assist.
angel94asked
I have an individual denture (right incisor). Would this product still be suitable for me?
1 answer
Joy S.SmileDirectClub
Hello, we have helped all types of smiles. Our best bet would be to come in for a 3D imaging appointment to see if the aligners will be a good fit. You can find your nearest SmileShop here: https://smiledirectclub.com.au/en-au/smileshops/ Best, Elizabeth
Kim H.asked
what is the average cost to close a front upper tooth gap
2 answers
For a full mouth is $2499!! Or $399 upfront and $99/mth there after. So much cheaper than elsewhere!
Joy S.SmileDirectClub
We have two different options for payment. There is a one time payment of $2,499, or we have a SmilePay option that includes a $399 deposit, $99/mo. for 24 months and it includes 2 sets of retainers to help stabilize your teeth after going through treatment.
AmandaBasked
Can you claim private health extras on these?
7 answers
Joy S.SmileDirectClub
If your private health insurance includes extras, you may benefit from your insurance company after purchasing your aligners. SmileDirectClub doesn't accept direct payment from insurance companies. We can get you the forms you need to file your claim for reimbursement.
Do you have a provider number that I can use to get an estimate from y insurance company on my rebate.
Thanks
Joy S.SmileDirectClub
Hey Amanda, that is a great question. I will be reaching out via private message so we can speak further about this.
Kerolie B.asked
Has anyone else had difficulty claiming on health insurance due to SmileDirectClub not providing the correct information as requested by the health fund?
3 answers
Emily W.SmileDirectClub
We would be happy to help with this, Kerolie. Please send us a private message or email us at [email protected] so we can help.
Yes. Me. Can you let me know your outcome? Ive just had to cancel my aligners due to my fund not covering teledentistry. It was very difficult to get a straight answer when asking SDC over and over for more information.
My health insurance ended up covering it. Many emails back and forth but in the end the paperwork was the itemised receipt with provider, provider number, and their registered practice address with AHPRA on the bottom.
Rachel K.asked
I believe that some teeth may need a retainer after they have been straightened, to hold them in place. Does this need to be done by my own dentist?
1 answer
Emily W.SmileDirectClub
Thanks for the question, Rachel! Customers can purchase retainers through SmileDirectClub for $149 when they are close to ending treatment.
Eesha C.asked
Did The Product Work
2 answers
I havent received the product yet!
Emily W.SmileDirectClub
While most Australian customers haven't finished treatment yet, we have tons of reviews on our website from verified customers who have completed treatment. We've created over 700,000 smiles, which can be seen on many of our social media pages as well.
Cu2asked
Do you see results in 3D scan via Email after having done a shop appointment?
3 answers
Emily W.SmileDirectClub
All customers can view their 3D SmilePlan within 72 hours of the appointment in their dashboard. A link to the dashboard will be sent via email.
I got mine within less that 1 day.
Thanks Emily, found dashboard on smiledirect website login.
Checked status which said it would take 2 weeks. But overnight came Email saying it was ready. :-)
Roseasked
HI, do you cater for older people? I'm in my 60s but would still like to straighten my teeth. Rose
2 answers
Emily W.SmileDirectClub
We are excited to hear about your interest in SmileDirectClub. We try our best to assist every person who walks through our doors or orders one of our Impression Kits, no matter their age! We typically treat mild to moderate crowding, spacing, and general alignment concerns. Feel free to reach out to us at [email protected] so we can help you get started or answer any questions!
Bravo please let us know how it’s going.
Stephanie A.asked
Is there reviews from people who have completed the treatment? I'm keen to find out more but from an end result point of view.
8 answers
Emily W.SmileDirectClub
With over 600,000 smiles created, we have thousands of post-treatment reviews from verified customers on our website. We also have many before and after images on our social media pages.
Thinking the same thing. The reviews are (with one exception - a 1 star) from people that haven't even had the treatment. Sort of like reviewing your new tyres before they're fitted based on what the salesman told you.
In effect - 290 useless reviews.
Keep in mind I'm not saying the product is bad. Just that I don't understand why you would and how you can review a product based on the sales marketing and or initial meeting.
Rebecca B.asked
About how long after sending back the at home impression kit do the aligners arrive? Thanks
1 answer
Emily W.SmileDirectClub
After the Impression Kit is returned, it can take up to 10 business days for the SmilePlan to be made. After aligners are purchased, they take 4-5 weeks to be delivered.
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