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Reviews

(52)
(1)
(0)
(0)
(0)
  • Value for Money
    4.9 (44)
  • Product Quality
    4.8 (33)
  • Return Claim MadeYes (1) · No (45)
  • Customer Service
    5.0 (52)
  • Treatment StageI have had an initial consultation. (51) · I have completed a treatment plan. (1) · I am part-way through a treatment plan. (1)


Breanna G.

Breanna G.South East Queensland, QLD

Quick and friendly experience

published

Had my initial consultation today, had my 3D scan done and went ahead with my order. Received my teeth whitening kit and lovely lip balm to take home.
Am waiting to see what happens next.
Very excited too see my new smile :)
Thank you.



Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBroadbeach
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Now that's an honour! Thank you so much, Breanna.


Great Service and friendly staff!

published

The staff were very friendly and professional, can’t wait to see the end result! Every step was explained in detail and I was shown exactly what I would receive. Beautiful teeth in six months, even better!

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBroadbeach
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

We love seeing this!



Paul

PaulSouth East Queensland, QLD

Been a long time coming

published

I have hated the gap between my front teeth for ever, cannot wait to get this process started all i hope is that it works as promised cannot wait to see

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBroadbeach Qld
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1 comment
SmileDirectClub
Joy S.SmileDirectClub

Hi Paul! We're thrilled to see this.

The reviewer stated that an incentive was offered for this review

san

sanMid North Coast, NSW

  • 2 reviews

Amazing opportunity!

published

My 1st visit to SmileShop Broadbeach QLD was a fantastic experience.
Narissa was Friendly,Professional and an excellent communicator. I left feeling very excited about my future smile :) and am looking forward to receiving my retainers.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBroadBeach QLD Australia
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

San, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.


Sarah

SarahSouth East Queensland, QLD

Absolutely Amazing!

published

The service was incredible and throughout my whole appointment I was always checked up on and made sure I was completely comfortable. Anything that was done was explained very thoroughly which made it a lot less scary. Can’t wait to get it all underway

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBroadbeach, Gold Coast, Queensland, Australia
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1 comment
SmileDirectClub
Joy S.SmileDirectClub

Sarah, your wonderful feedback and rating mean a lot to us.


Leelee

LeeleeSouth East Queensland, QLD

Just do it!

published

I got the impression kit which I personally could not deal with. I made a booking for the 3D scan at Broadbeach. Nerissa was fantastic and made me feel at ease throughout the whole process which only took 1/2 hour. The 3D image being built in front of my eyes was so impressive. Nerissa was very thorough and knowledgeable. So pleased I went to the smile shop and can’t wait for my aligners.

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBroadbeach
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Hello Leelee, thank you; we appreciate your feedback!


Julia

JuliaSouth East Queensland, QLD

Great visit

published

Although you could tel the visit is very scripted, it got more relaxed as it went on. Also the lady that attended to me, Tamara, was so lovely and I felt very comfortable.

Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBroadbeach, QLD
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Hi Julia, thank you so much for your positive comments about SmileDirectClub!


J.L.L

J.L.LSouth East Queensland, QLD

Great overall experience

published

Excellent smile shop experience, received aligners in 3wks, all aligners fit perfect,5 month plan all went well. Very happy with overall experience! Customer service was helpful. Did not ruin bite.

Customer Service
Value for Money
Product Quality
Treatment StageI have completed a treatment plan.
Store LocationBroadbeach
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

We really appreciate your feedback!

Good customer service

published

Staff were patient and professional. They made made sure you comfortable. They did involved me and explain every process to me. I will recommenced smile club direct to friends and family.

Customer Service
Value for Money
Product Quality
Treatment StageI am part-way through a treatment plan.
Store LocationBroadbeach
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you so much for the kind words!

Jasmine

JasmineSouth East Queensland, QLD

Amazing staff were extremely nice

published

The 3rd scan is really cool and the staff are extremely nice and even got a free whitening kit to take home. Can’t wait to see what my teeth will look like

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBroadbeach
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you for this review, Jasmine!


Michael Hardy

Michael HardySouth East Queensland, QLD

Great Customer Service!!!

published

I would like to thank Tamara from Smile Direct Club at the Broadbeach, Queensland store for her fantastic customer service today at my initial consultation. I was very happy with how everything was explained to me and I am now looking forward too and have total confidence in starting my treatment plan. Michael Hardy, Surfers Paradise.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBroadbeach
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Hello Michael, thank you; we appreciate your feedback!

The reviewer stated that an incentive was offered for this review


Natalie S.

Natalie S.Queensland

Such a pleasant experience

published

I had my scan done today and alison is the lady that carried my appointment out, she was so helpful and explained and answered all my questions . It was such a pleasant experience

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBroadbeach Queensland
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Now that's an honour! Thank you so much, Natalie.


Jake

JakeSouth East Queensland, QLD

Great All Round Experience

published

It was so quick and easy, the staff were very friendly and helpful, my Consultant Wendy was so easy to talk to.
Such a good streamlined process.
Left feeling very confident with my choice.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationOasis Shopping centre
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Happy to hear it! We love providing a cost-effective option for our customers. Thanks, Jake.


Nerissa

published

Nerissa my consultant was helpful, knowledgeable and informative. She was more than happy to discuss all my questions and I left my consultation feeling informed to make the right decision without any pressure

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBroadbeach
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

We're thrilled to see this. Thanks, Amy!

Anthony J.

Anthony J.Richmond-Tweed, NSW

Staff were excellent

published

Staff were great- professional, polite and informative. Left me feeling happy about my decision to have the 3D scans.......can’t wait to get started and can’t wait to get a new smile

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBroadbeach
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

We are grinning from ear to ear. Thank you for the support, Anthony. We are always here for you!

Elisha Harris

Elisha HarrisSouth East Queensland, QLD

I had loads of questions and they were able to answer. Extremely informative.

published

Being able to see the shape of my teeth was awesome. All the ladies there were supportive and had answered to all my questions regarding prior and future dental work that might interact with the aligners. Super cool. Love it.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationOasis, Broadbeach. Queensland.
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

This is exactly what we're here for, Elisha! Thank you so much.


Nerissa was lovely :)

published

Great service and the staff are super friendly and sweet and explain everything really well. It was super quick aswell and I can't wait to order my kit and to start using it.

Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBroadbeach
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Nerissa, we're proud of our team thank you so much for the shout out!


Brittanee

BrittaneeSouth East Queensland, QLD

Can’t wait to see my new smile

published

Staff are so friendly and welcoming, such a lovely place felt so comfortable, can’t wait to see what my new smile will look like, I recommend this place 100%, Thankyou guys so much

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBroadbeach
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you so much for this 5-star review! We appreciate you taking the time to share. We’re here for you at any time.


Can’t wait to have nicer looking teeth!

published

The service was great! The staff where very friendly and efficient. It was exciting and interesting to see and understand the process of how my new teeth would take shape.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBroadbeach oasis shopping centre
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you so much for this 5-star review! We appreciate you taking the time to share. We’re here for you at any time.


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