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Breanna G.South East Queensland, QLD
Quick and friendly experience
Had my initial consultation today, had my 3D scan done and went ahead with my order. Received my teeth whitening kit and lovely lip balm to take home.
Am waiting to see what happens next.
Very excited too see my new smile :)
Thank you.
1 comment
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Smile direct clubQueensland
Great Service and friendly staff!
The staff were very friendly and professional, can’t wait to see the end result! Every step was explained in detail and I was shown exactly what I would receive. Beautiful teeth in six months, even better!
1 comment
Joy S.SmileDirectClub
We love seeing this!
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PaulSouth East Queensland, QLD
Been a long time coming
I have hated the gap between my front teeth for ever, cannot wait to get this process started all i hope is that it works as promised cannot wait to see
1 comment
Joy S.SmileDirectClub
Hi Paul! We're thrilled to see this.
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The reviewer stated that an incentive was offered for this review
sanMid North Coast, NSW
- 2 reviews
Amazing opportunity!
My 1st visit to SmileShop Broadbeach QLD was a fantastic experience.
Narissa was Friendly,Professional and an excellent communicator. I left feeling very excited about my future smile :) and am looking forward to receiving my retainers.
1 comment
Joy S.SmileDirectClub
San, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.
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SarahSouth East Queensland, QLD
Absolutely Amazing!
The service was incredible and throughout my whole appointment I was always checked up on and made sure I was completely comfortable. Anything that was done was explained very thoroughly which made it a lot less scary. Can’t wait to get it all underway
1 comment
Joy S.SmileDirectClub
Sarah, your wonderful feedback and rating mean a lot to us.
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LeeleeSouth East Queensland, QLD
Just do it!
I got the impression kit which I personally could not deal with. I made a booking for the 3D scan at Broadbeach. Nerissa was fantastic and made me feel at ease throughout the whole process which only took 1/2 hour. The 3D image being built in front of my eyes was so impressive. Nerissa was very thorough and knowledgeable. So pleased I went to the smile shop and can’t wait for my aligners.
1 comment
Emily W.SmileDirectClub
Hello Leelee, thank you; we appreciate your feedback!
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JuliaSouth East Queensland, QLD
Great visit
Although you could tel the visit is very scripted, it got more relaxed as it went on. Also the lady that attended to me, Tamara, was so lovely and I felt very comfortable.
1 comment
Emily W.SmileDirectClub
Hi Julia, thank you so much for your positive comments about SmileDirectClub!
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J.L.LSouth East Queensland, QLD
Great overall experience
Excellent smile shop experience, received aligners in 3wks, all aligners fit perfect,5 month plan all went well. Very happy with overall experience! Customer service was helpful. Did not ruin bite.
1 comment
Emily W.SmileDirectClub
We really appreciate your feedback!
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Good customer service
Staff were patient and professional. They made made sure you comfortable. They did involved me and explain every process to me. I will recommenced smile club direct to friends and family.
1 comment
Emily W.SmileDirectClub
Thank you so much for the kind words!
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JasmineSouth East Queensland, QLD
Amazing staff were extremely nice
The 3rd scan is really cool and the staff are extremely nice and even got a free whitening kit to take home. Can’t wait to see what my teeth will look like
1 comment
Emily W.SmileDirectClub
Thank you for this review, Jasmine!
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Michael HardySouth East Queensland, QLD
Great Customer Service!!!
I would like to thank Tamara from Smile Direct Club at the Broadbeach, Queensland store for her fantastic customer service today at my initial consultation. I was very happy with how everything was explained to me and I am now looking forward too and have total confidence in starting my treatment plan. Michael Hardy, Surfers Paradise.
1 comment
Emily W.SmileDirectClub
Hello Michael, thank you; we appreciate your feedback!
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The reviewer stated that an incentive was offered for this review
Natalie S.Queensland
Such a pleasant experience
I had my scan done today and alison is the lady that carried my appointment out, she was so helpful and explained and answered all my questions . It was such a pleasant experience
1 comment
Joy S.SmileDirectClub
Now that's an honour! Thank you so much, Natalie.
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JakeSouth East Queensland, QLD
Great All Round Experience
It was so quick and easy, the staff were very friendly and helpful, my Consultant Wendy was so easy to talk to.
Such a good streamlined process.
Left feeling very confident with my choice.
1 comment
Joy S.SmileDirectClub
Happy to hear it! We love providing a cost-effective option for our customers. Thanks, Jake.
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Nerissa
Nerissa my consultant was helpful, knowledgeable and informative. She was more than happy to discuss all my questions and I left my consultation feeling informed to make the right decision without any pressure
1 comment
Emily W.SmileDirectClub
We're thrilled to see this. Thanks, Amy!
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Anthony J.Richmond-Tweed, NSW
Staff were excellent
Staff were great- professional, polite and informative. Left me feeling happy about my decision to have the 3D scans.......can’t wait to get started and can’t wait to get a new smile
1 comment
Emily W.SmileDirectClub
We are grinning from ear to ear. Thank you for the support, Anthony. We are always here for you!
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Elisha HarrisSouth East Queensland, QLD
I had loads of questions and they were able to answer. Extremely informative.
Being able to see the shape of my teeth was awesome. All the ladies there were supportive and had answered to all my questions regarding prior and future dental work that might interact with the aligners. Super cool. Love it.
1 comment
Joy S.SmileDirectClub
This is exactly what we're here for, Elisha! Thank you so much.
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Nerissa was lovely :)
Great service and the staff are super friendly and sweet and explain everything really well. It was super quick aswell and I can't wait to order my kit and to start using it.
1 comment
Joy S.SmileDirectClub
Nerissa, we're proud of our team thank you so much for the shout out!
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BrittaneeSouth East Queensland, QLD
Can’t wait to see my new smile
Staff are so friendly and welcoming, such a lovely place felt so comfortable, can’t wait to see what my new smile will look like, I recommend this place 100%, Thankyou guys so much
1 comment
Emily W.SmileDirectClub
Thank you so much for this 5-star review! We appreciate you taking the time to share. We’re here for you at any time.
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Can’t wait to have nicer looking teeth!
The service was great! The staff where very friendly and efficient. It was exciting and interesting to see and understand the process of how my new teeth would take shape.
1 comment
Emily W.SmileDirectClub
Thank you so much for this 5-star review! We appreciate you taking the time to share. We’re here for you at any time.
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Joy S.SmileDirectClub
Now that's an honour! Thank you so much, Breanna.