SmileDirectClub SmileShop NZ, Wellington

I arrived to my appointment early (half an hour early) and they were happy to see me when sometimes people get upset when you’re too early! It was such great service from both the ladies there! Would go over and over again! Highly recommend! They explained everything really well and made me so comfortable.

I was absolutely STUNNED with the customer experience I received from Joyce and Holly. Even days later I’m still shocked at how welcome I felt and how professional, welcoming, how efficient and hygienic they were. I can’t thank them enough for providing me with an incredible experience and can’t wait to get my smile!

Great customer service. Clear and detailed information was given to me regarding product. Affordable. Experience at the smileDirect made me feel safe and whole process was easy and accommodating. Amazing technology.

Holly as well as the receptionist are incredible representatives for your company, they made me feel safe, they were interested in me as a person, and they were extremely informative. Very professional as well as personable. I genuinely had fun. Great office space and set up too, clean, organised and free. VERY excited for my Smile Direct journey.

Friendly and helpful staff, great explanations. Felt like they were interested in me. Holly made the process easy and enjoyable. Amazing technology. The location was beautifully clean, organised and efficient.

Skyla was awesome! Very warm, attentive and was able to explain her own personal experience of the product, this was a huge plus! The consult/3D review process by her colleague was reassuring and provided additional contact with the staff. Very happy with the process and definitely looking forward to moving forward with this journey. Thanks Skyla and the team!

Nameeta has a great manner that put me at ease. She was lovely and chatty and very knowledgeable. I didn't feel rushed at any point.
Everything was explained really well and no judgements.
Enjoyed my visit actually.

Discussed in detail the options and how it all operates. New technology which showed amazing details. Very friendly staff who took me through the process and answered any and all questions I had.

So delighted with how my consultation went. Super lovely and friendly staff - Skyla and Joyce made me feel very comfortable and excited for my Smile journey. Great to know they are the every step of the way and are so approachable.

The appointment was very easy, it was not as scary as i thought. Was a good first step.
Staff were friendly, it was comfortable and did not take long at all. Was amazing to see what you teeth look like. You never look into you mouth.

I was so impressed with my experience at Smile Direct Club. I dealt with Skyla and Joyce and their professionalism and very approachable characters made my experience really enjoyable. I have always been self conscious about my teeth and they were so helpful to me to be able to take the next step forward.

Staff were attentive, gentle and friendly. All my questions and concerns were taken care of. I was smiling and laughing through the whole appointment. Thank you to Holly who helped me.

I was invited into a fabulous and comfortable work space by some lovely smile direct club employees. Gemma was incredibly kind, knowledgeable and helpful. Im excited to receive my aligners!

Skyla was amazing, she made me feel very comfortable and was genuinely interested in my journey. Super happy with my visit today and cannot wait to have my perfect smile.

The young woman who conducted the 3D scan and consultation was polite, friendly and informative. Very professional. She had a perfect manner. A very pleasant experience. The 3D scan itself is fascinating technology.

Gemma was really friendly and professional. As soon as I got through the doors. I was greeted with a warm and welcoming smile. Gemma explained everything clearly from beginning to end. What really impressed me was the 3D scan technology.