Enjoyed my Play 5 for a while, then the app updated and it didn't connect. Tried a factory reset in the hope it would come good. Can't connect at all despite all attempts and I'm a professional engineer. These products are terrible, audio playback skips when working, and now a > $700 brick of no value. Don't waste your money.

Bought it at Harvey Norman just my 5 years interest free period has only just run out now iam told by sonos them selves my $1200 product by 3 will no longer work hopeless frustacted and anger DONT BUY at any cost just a marketing strategy to make you forced in to up grade Some one has to pay for The CEO expensive wine????

I want to express my disappointment with SONOS' latest decision to no longer support the Play: 5. I have been a customer for over 8 years and have several thousand dollars of SONOS equipment in my household. I most recently purchased a series of SONOS One. I have also led many friends and family members to invest in their ecosystem. This decision feels like a big slap in the face and unless it is reversed, I will no longer purchase any more equipment. Further I will no longer recommend the ecosystem to friends and family.

I currently have a high end Yamaha 5.1 system and was extremely dubious
about purchasing a Play 5 due to some of the negative comments posted online. I took the leap and purchased a Play 5 and wow! Took approximately 5 minutes to set up which was very easy. The quality of the product is outstanding. So much I purchased another Play 5 within the hour.
It's only the first day, but so far you can't take the smile from my face. Plus it was on sale. Cheapest price in Aus I could find.

I won’t expect Sonos products to last more than 12 months. They cannot offer warranty any longer than a year. I bought 12 Sonos products over the past 5 years and 2 of them have failed so far.

They want to replace my 5yo sub with a refurbished unit for $700. Ridiculous. I would think a decent $1k sub can last 10-20 yrs.

I have resolved to not getting anymore Sonos products after realising its poor workmanship and warranty.

The sound is good but the problem is with Sonos you are locked in to premium services. I just ended my Spotify subscription which was still paid up till the end of the month, but they instantly shut it down so I couldn't use the speaker. I have now ordered a Bose Wi-Fi adaptor.
It will probably end up in the garbage bin.

These sound great, and are very versatile.. I have read a lot of reviews regarding problems with spotify connectivity, and i have to say they are correct if you use the spotify app to control your speakers..constant disconnections and rage moments. I have found that using the sonos app instead and linking it to your spotify that way it is actually seamless and very good.
So don't be put off by nasty spotify problems, just use the sonos app and everything is awesome. 4 stars because they cost a hell of a lot.

Great sound when it works, but the system frequently loses my music library (on a new Mac), and drops out/skips songs despite high speed reliable internet and router. Far too buggy for a product of this price. I'd suggest Bose or another brand that doesn't lock you into its software. The sonos also won't play a lot of songs that exist in my spotify library.

I was looking for a system for the living room for a while. Sonos 5 was a well researched option and it did not disappoint. The system works great for most type of music in a (35 sqm room) i.e. would not recommend for Classical but for all other kinds the sound is wholesome and enjoyable, this is not an audiophile system but a solid choice for everyone else. The aux input comes handy and connecting with the TV, gives new life to movies and shows! The set up was seemless without an issue. The application is easy to use, however, needs a bit getting used to. Online community is a plus as any questions can be answered. Overall, great value for money!

Over the last few years have added Sonos one's, 5 and the new beam for our entire house setup. One of the best wifi speakers on the market without a doubt. Very rarely have any issues with wifi dropping out, works seamlessly, and the sound is remarkable for their size. The 5 in particular is a quality speaker with a huge sound and tone. Sonos are always updating their app and improving their sound too. Very reliable too never once had an issue with any of our units.

Sounds great when it works.
Dont believe what they say about it being seamless with spotify. Constantly kicks me out or fails to recognise from spotify. Pushes you to the sonos app which is so unusable its hard to believe.
If you're happy to just listen to random stuff I guess it would be ok but once you're used to the usability of spotify you cant go back to sonos app.

The product does not appear to connect to wi-fi properly. Whilst it does at times, most of the time it doesn't. When it does the sound is quite good. Phone calls, emails to the Australian support line and an email to the CEO who has his email on the site all to avail.

Player 5 Gen 1. Great sound quality. Unfortunately only lasted 3 years due to 'Software Issues'. Technical support was good, but no offers were made to replace the unit FOC, instead "Would you like to buy another unit for a discounted price of $500". For any speaker asking a premium price of $750 i would have expected a much better result.

Seems that the world is divided into two groups - those who love this product and those that hate it. I'm in the former. I did have some minor connectivity issues prior to NBN but perfect since (is this the only thing NBN is good for?). Anyway, great sound, no distortion when up to 11 and personally, I have no problem with the app - very user friendly

Just purchased our Sonos Play 5 Series 1 WiFi speaker and couldn't be happier. We purchased it as an ex demo floor stock from Harvey Norman as it was discounted $250 from the series 2 version. Best value for money option around due to the discounted price. Sound is great even when turned up loud. WiFi works so much better than Bluetooth.
Prior to purchasing I listened to multiple brands and price breaks from $200 up to $450 and this was by far the best performer.

Bought a Sonos Play:5 speaker in June 2017. Pretty disappointed with it. Does not play a large number of albums in my music library and drops out frequently, sometimes after only playing one or two songs. Can never play a full album without it dropping out. Very annoying, especially when entertaining. Have followed their advice re rebooting modem etc with no success. Have tried to uninstall Sonos from my computer with the idea of reinstalling it hoping that would fix the problem but cannot do so as when I try to do this I get a dialogue box saying my password is incorrect, yet it allows me to login to my account on their site using the same password. Should have saved myself $750.00 and stayed with my small bluetooth Bose travel speaker.

I went to look for a high end sound system and was introduced to the Sonos 5 2nd edition. So much volume and clarity in such a small box. After taking it home and running my music library and radio via the Sonos app I found the vibrant sound from it great and no distortion when cranked up. I ended going back for a second one and the stereo production is best I have had. Being a small unit means it is not taking a lot of space and as it runs over Wi-Fi I didn't need cables only power.