Spectra S2 Hospital Grade Double Electric Questions & Answers (page 3 of 7)

Hi Alaurin,

Thanks for asking about this - it sure sounds like something isnt right. The most common issue we have experienced with pumps not switching on is that the Australian adapter isn't fully pushed into the charger. As you've been using it for a few months, it may not be this, but its an easy thing worth checking first - It does require a little bit of elbow grease the first time, but you will hear a loud click when it has been pushed down all the way. Can you please take your adaptor apart, and assemble it again, till you hear that loud click?

Here's a video to describe further:

https://spectra-baby.com.au/faq-assembling-power-adapter/

If this doesn't help, and you purchased your pump from Spectra Baby Australia, then please get in touch with our Customer Service team, who will be able to troubleshoot this issue with you and sort out a repair if necessary. [email protected]

Warm regards,
Alli
Spectra team

Hi Elina,

Thanks for your question. It sounds very much like it might be time to replace your valves. We recommend that you replace your valves and backflow protectors regularly, to maintain great suction and to pump efficiently.

Your Spectra valve membranes (if you have the blue valve head and white membrane valve system) need to be replaced every 2 months, or much sooner if you are exclusively pumping. If you are using the white Spectra Duck Valves, then these should be replaced every 3 months.

If you are sterilising, or using your pump more than once a day, you may need to change your parts much more frequently. If replacing the valves doesn't help then please get in touch with our Customer Service team who will be able to troubleshoot with you in more detail.

Warm regards
Alli
Spectra Team

Hi there, thanks for your question. You've posted this question on Spectra Baby Australia's page.

We would generally ask you to take a look at the adaptor and make sure its all connected correctly. As we can't send any parts or undertake warranty procedures on a pump that is from the US we would encourage you to get in touch with Spectra Baby USA (we are different companies). Their details are

www.spectrababyusa.com or phone: +1 855-446-6622

I'm sure they can get it sorted out for you asap!

Warm regards
Alli
Spectra AU Team

Hello Beth,

Thanks for your question - that does sound a little odd. Did you purchase your pump from Spectra Baby Australia? The most common issue we have experienced with pumps not switching on or charging is that the Australian adapter isn't fully pushed into the charger. It does require a little bit of elbow grease the first time, but you will hear a loud click when it has been pushed down all the way. Can you please take your adaptor apart, and assemble it again, till you hear that loud click?

Here's a video to describe further:

https://spectra-baby.com.au/faq-assembling-power-adapter/

If you have tried this and are still having trouble, then please get in touch with our Customer Support team and we can absolutely help further.

Warm regards,
Alli
Spectra Team

Hey Ashley,

Oh no, I'm sorry to hear you are having this problem! The most common issue we have experienced with pumps not switching on or charging is that the Australian adapter isn't fully pushed into the charger. It does require a little bit of elbow grease the first time, but you will hear a loud click when it has been pushed down all the way. Can you please take your adaptor apart, and assemble it again, till you hear that loud click?

Here's a video to describe further:

https://spectra-baby.com.au/faq-assembling-power-adapter/

If this doesn't help, then please contact our Customer Support team and we look further into it for you ([email protected])

Warm regards
Alli
Spectra Team

Hey Ashley,

I'm sorry to hear you are having trouble with the suction on your pump. As Rachel replied, if the membrane inside the backflow protector is not moving then it could be a pump issue. However, the most likely culprit is a membrane that is not quite sealed or seated correctly. Do you the blue valves and white discs on your pump, or the duck valves?

Here is a video you can take a look at to check everything is assembled correctly, and if you are still having trouble then please let us know via our Customer Support or Facebook. [email protected]

https://www.youtube.com/watch?v=LbAEIWa0P6I

Warm regards
Alli
Spectra Team

Hi Lynette,

Thanks for your message. I believe you have messaged our Customer Service team and we are working through this with you. It certainly sounds a little odd that the valve wont go back on. Never fear - if its faulty, we'll get a new one out to you asap!

Warm regards
Alli
Spectra Team

Hey Casey are you in Australia? If you are, pls send us an email [email protected] and we can check the warranty situation out for you! If it's out of warranty, we can try and tee up a video chat or something to show you how to open up the pump and fix that, it sounds like the power jack has fallen out of place, possibly if it took a bump or something when in storage?

Hi Lou Lou,

Thanks for your question. It can be totally normal to feel a vibration on your breast when using the pump. The way the pump works to suck and release to create suction means you will feel the motion of that. In the early days of using it, (especially if its your milk is just coming in and your breasts are very sensitive) you may notice this more. As you become used to it, it will feel less obvious. The vibration feeling can help with letdown and massage a little too. If you have any pain however, please get in contact with your Customer Service team who will help assess what is happening there - as pumping should never be painful.

Warm regards
Alli
Spectra Team

Hi there, oh dear, that doesn't sound good! Did you purchase your pump from Spectra Baby Australia? If so, I would recommend you get in touch and we can get some further details about what has happened. A burning electrical smell is something we would want to check on straight away. Our support email is [email protected] or you can use our Facebook page to get in touch also.

Warm regards
Alli
Spectra Team

Hey there!

Oh no! I am so sorry to hear this. Did you buy your S2 from us at Spectra Baby? If you did, please get in contact and we organise a warranty claim for you. All our pumps have a 2 year warranty and we offer loan pumps for our customers so you are not pump-less at any stage. The form is here, https://spectra-baby.com.au/warranty/

As soon as we see it arrive, we will get in touch straight away to help you!

Warm regards
Alli
Spectra Team

Hi Kerry,

Oh no, I am so sorry to hear you are having trouble with your pump! When you say it is not working, does it not turn on, or is it that the suction is reduced? If the suction is reduced and its making a louder noise, it may be that you need to replace some of your parts. When did you last change the valves, membranes and back flow protectors? If you need more help, please contact our support team, via email ([email protected] or our Facebook page and and we can troubleshoot further with you.

Warm regards
Alli
Spectra Team

HI Wendy,

Thanks for your question. That certainly sounds a little odd. Does the pump turn back on again? What kind of smell do you mean? An electrical type smell? If you are still having trouble with it, it may be best to get in contact with our Customer Support team, so we can assess the pump and troubleshoot further with you. We are available via email ([email protected]) or our Facebook page.

Warm regards
Alli
Spectra Team

Hi Brittany,

Thanks for sending through a message regarding you pump. Its very normal for the pump to vibrate or make various noises while pumping. Sometimes it can be the surface it is on, or possibly one of the rubber feet underneath has fallen out and might be making it uneven. If it is affecting your pump's action or you are getting a reduction in suction, then please feel free to contact us via email ([email protected]) or our Facebook Page so we can check it out for you, however its pretty normal for it to vibrate :-)

Warm regards
Alli
Spectra Team

Hey Rachel! It sounds like your pump might need repair. I see you're in the US so we aren't able to help with this (we are the Australian distributor, and separate from the US company) but you can contact them here - www.spectrababyusa.com

Good luck, I hope it's a quick fix for you

Hi Sam,

Thanks for your question - I'm sorry to hear you are having trouble with your flange. What type of valve is there on the 21mm flange you are using? We dont stock a 21mm so it must be another brand. Often when there is minimal, or no suction but the backflow protector is moving its an issue with the valve. Do you have any spare valves you can try with? If you continue to have issues please feel free to contact us via our Facebook page, or email [email protected] and we can further troubleshoot for you.

Warm regards,
Alli
Spectra Team

Hi Rakelley,
-
Thanks for shooting through your question - it sure sounds like something weird is going on there for you with your shield set. I think the first thing to do is to take a look at this video we made which shows how to set up the shield set correctly: https://www.youtube.com/watch?v=LbAEIWa0P6I

If everything from there looks ok, then I'd recommend you get in touch with our Customer Support team, either via email ([email protected]), Facebook page or phone and we can take a good look, work out what is going wrong and get you back pumping asap!

Warm regards,
Alli
Spectra Team

Hi LLJ,

Thanks for your question. The most common issue we have experienced with pumps not switching on or charging is that the Australian adapter isn't fully pushed into the charger. It does require a little bit of elbow grease the first time, but you will hear a loud click when it has been pushed down all the way.

Here's a video to describe further:

https://spectra-baby.com.au/faq-assembling-power-adapter/

I hope this fixes the problem. If it doesn't, then please get in touch without Customer Support Team either via email [email protected] or our Facebook page.

Kind regards.
Alli
Spectra Team

Hi Soriah,

Thanks for your question. A bit of milk leaking from the shields can be quite common. It can be the result of quite a few factors, either your milk flow being fast, or the position you are pumping in, are just a couple. Its also possible that this can happen if you are using silicon inserts too - are you using those? Another thing to check out is your shield size. There's a great article here that can help you assess that: https://pumpables.co/breastshield-size-guide/

If you are still having trouble please feel free to get in touch with our Customer Service team and we can help your further.

Warm regards
Alli
Spectra Team