Spectra S2 Hospital Grade Double Electric Questions & Answers (page 2 of 7)

Hi Lizzie - I am sorry to hear you are having some trouble with your pump. :(

The most common problem we have found when pumps are doing as yours is, is that the Australian adapter isn't fully pushed into the charger. It does need a little bit of elbow grease, but you will hear a loud click when it has been pushed down all the way. Can you please take your adaptor apart, and assemble it again, till you hear that loud click?

If that does not help, can you shoot us through a message to [email protected] so we can explore this further?

Fingers crossed it resolves the issue for you though.

Best
Georgie
Spectra team

Hi Preeti, oh no! I am sorry to learn of that.

You can try taking the adaptor apart and reassembling it, making sure you hear a loud click to know it is assembled correctly.

If that does not help, please send us a message to [email protected] and we will look at what the next steps might be. :)

I will keep an eye out for your message.

Best
Georgie
Spectra team

Hey Stacey :-)

Oh no, I'm sorry to hear you're having problems pumping :-( If you PM us on Facebook Messenger we can check the shield fit for you in case that new size isn't fitting too well and help you with the fit and positioning :-)

Best

Anjuli
Spectra Team

Hi Lauren, thanks for your message. I am sorry to hear about your pump. :(

Your adaptor may not be assembled correctly, which could be causing this. Can you take your adaptor apart and assemble it again till you hear a loud click?

If this doesn't help, shoot us a message to [email protected] and we will look at this further with you. :)

Best
Georgie
Spectra team

Hi Beth, thanks for checking in about this. :)

The main parts on your pump that need to be replaced regularly are the valves and the backflow protectors. This will help you maintain suction and pump efficiently.

The Spectra duck valves usually need replacing every 4 weeks, and even sooner if you're sterilising.

Your backflow protectors should be changed every 6 to 8 weeks and again, sooner if sterilising.

There are a few ways that you can prolong the life of your parts. You can sterilise your Spectra breast pump components before using them for the first time, but then after that, washing them in hot soapy water and letting them air dry completely before next use is recommended, and is consistent with current breastmilk guidelines. ;) This will save time and preserve your parts much better.

You can also put your shields into a ziplock bag or a lidded container in the fridge during the day, (do not rinse prior to refrigerating) and wash once per day after your last pump. If your baby was pre-term or has any health concerns, please follow the advice of your care provider.

Please send us a message to [email protected] if we can help with anything else. :)

Happy pumping!

Best
Georgie
Spectra team

Hi Ishita, thanks for your question. :)

The pump will make sound unfortunately when you are using it. It has an air motor, so they do make sound.

It is the most quiet hospital grade pump on the market, but sadly, it is not silent. :(

You can help absorb sound by placing the pump on a softer surface to absorb vibration. If your room is silent too, of course it sounds louder. :)

If you have any other questions for us, feel free to shoot us a message to [email protected]. :)

Best
Georgie
Spectra team

Hi Danielle, I am sorry you are having difficulty with your pump.

Could you catch it on video and shoot us a message with the video to [email protected] and we will look at some troubleshooting for you?

I will keep an eye out for your message.

Best
Georgie
Spectra team

Hi there, I am sorry to hear about your pump.

There could be a few things going on that could be a simple fix. If you could shoot us a message and video that captures what you describe to our Customer Service team at [email protected] we will see how to best help you. :)

I will keep an eye out for your message and go from there.

Best
Georgie
Spectra team

Hi Nareefa, thanks for checking about this.

The pump is designed to do that as a safety measure. :) So sounds like your pump is doing exactly what it should be doing. :)

Let us know if we can help with anything else. Have a great weekend.

Best
Georgie
Spectra team

Hi Brie, thanks so much for your question!

Sorry to hear about your light.

Is your pump still under warranty? If you shoot us an email to [email protected] we will look at the options to have that repaired for you.

I will keep an eye out for your message so we can help you.

Best
Georgie
Spectra team

Hi Haylee, thanks for your question :-)

I'm sorry to hear that you're having issues with your backflow protector, that doesn't sound good, hopefully it is an easy fix! Our Customer Service Team would be more than happy to help you, you can contact them via email at [email protected] or Facebook Messenger with a video of what's happening and we can take a look for you. If you could let us know the answers to the following questions too that will also help us troubleshoot for you:

- How old are your backflow protectors and valves?
- How do you clean and sterilise those parts?
- How often do you use your pump?

Best

Anjuli
Spectra Baby Australia

Hi Tricia, thanks for your question.

We don't have brochures I am afraid. :(

You are welcome to use anything off our website which you could print out and share, or you can simply refer mums to us, as we are great at helping them figure out which is the best choice for them, quickly. :)

If you have any further questions, please feel free to send us a message to [email protected]

Have a good weekend.

Best
Georgie
Spectra team

Hi Linda, thanks for your question, and I am sorry you are having difficulty with your pump. :(

It sounds like you are talking about the backflow protector moving in the wrong direction? It may mean you have it assembled incorrectly.

If you shoot us through a video at [email protected] we can have a look at it for you and guide you with what might be happening.

I will keep and eye out for your message to us and we will go from there.

Best
Georgie
Spectra Team

Hi Stacey, thanks for asking this!

Spectra has a birthday sale every June/July, so that is true.

You can follow our Facebook Page where we share all updates and news, and we will announce when the sale dates are as the sale gets closer. :)

Feel free to email us at [email protected] if you have further questions. We are always happy to help. :)

Have a great day.

Best
Georgie
Spectra Team

Hi La - thanks for messaging and asking about this!

It sounds like there is a problem with your adaptor if you are hearing a noise and its not allowing the pump to turn on. One thing to check is if its connected correctly. We have a video that shows how here: https://www.youtube.com/watch?v=qR_imkM5Dko

If you are still having trouble after checking that, you could see if you have another 12v 2amp charger around that fits your pump. If that were to work then you'd know it was the charger itself.

Please feel free to get in touch with our customer support team for more troubleshooting if neither of those options help. Our email is [email protected]

Best,
Alli
Spectra team

Hi Briana - thanks for your question - I'm sorry to hear you are having this issue :-(

The first thing I would check is the adaptor on the charger, at the power point end (the wall). Sometimes when the Aussie adaptor isn't pushed right down (so its flush with the rectangular part) it won't have enough power to start. Here's a video to explain a bit more: https://www.youtube.com/watch?v=qR_imkM5Dko

If that doesn't help, then give us a shout via email ([email protected]) or Facebook message (Spectra Baby Australia) and we'll help you with some other troubleshooting.

Alli
Spectra Team

Hi PCD,

All our pumps operate at around the 45 Dbl range. If you need more info please feel free to message our customer support team and we would be happy to assist. [email protected]

Warm regards,
Alli
Spectra Team