Spirit of Tasmania (page 2 of 6)

Please teach the women traffic controllers to use courtesy. Customers are gentleman/men, ma’am, miss, and sir, Not ‘that guy’, or “move forward buddy”! ‘Please’ and ‘ThankYou also make for a better experience.

The Australian migrant workers were courteous, Australian locals were not.

I don't really know why there are such bad reviews gosh it's not some luxury cruise liner the drinks were good prices the food was great not too expensive staff were alright the only thing was the deck chairs you just cannot sleep on them and the chairs are too close together I didn't like trying to sleep next to a snoring random stranger we have never had any delays getting on or off so not a bad experience will keep travelling on it thanks

Consistently late, never seems to depart or arrive on time, with no explanations or apologies at any point.
Nonsensical boarding process, highly disorganized with those arriving latest boarding earliest whilst the people who arrived first sit and wait for hours.
Faulty air-conditioning equipment left many passengers and their belongings soaked in water. No crew arrived to fix this.
Food is also fairly expensive for the poor quality.
Seems to be a focus on a quick cash grab as opposed to customer satisfaction or any kind of loyalty or repeat business.

I would use the Spirit more but the set up for dogs is appalling. If only they had done market research on how older people love to take their dogs but only if they are confined in acceptable enclosures.
I will not be using the current vessel again. Hopefully the replacement vessel will fix thus problem!

We accidentally made our booking to sail the other way your staff in Devonport were amazing at getting us on the boat and rearranging our sail last night and due to some availability issues directed us to call your costumer service number to sort out our options for fixing our return fair everyone was amazing and very helpful so I just wanted to say Thanks

Spirit of Tasmania is very bad Watch put people they are very bad to deal with. They told me to get to the port late, they had taken my money and didn’t let me on the ship. Very bad organises and didn’t give me my money back for two people and didn’t reschedule
Not happy with them.

I booked a trip cost $1200 for a cabin and 2 recliners which way over priced it's only a seat had it booked Friday cancelled the next day so only 1 day booked and got charged $307 in fees for them for nothing I'm sure they wouldn't have lost any bookings in that time then it's been 4 days and still waiting for refund to go through bank will not be doing this again please be aware of fees!!!

I have traveled both ways from Melbourne to Devonport and the other way around, mostly very helpful staff
They could give you more soap in the bathroom in a cabin, and would be better if they could go a bit faster

It was long and tiresome. Getting on and off could certainly be much faster. We were upset by the rude behaviour at reception, but most staff were friendly and helpful. You need to arrive about an hour early, and it will likely take at least an hour after landing for you to leave. So, plan for a long journey and not a very relaxing time while sailing.

Booking is so easy..
Staff friendly specially in board staff..
Had a meal bit expensive ...
Only downside is there is no phone charger next to the bed . So used to charge my phone while I am using it . I have to get up every time when it's texting or ringing however cabin is nice and clean

While I was on the spirit of Tasmania I was cut from the bar for talking to a group of younger men that abused there privileges at the bar. [name removed] and [name removed] at deck 7 at 9.30pm on the 7/5/18 couldn’t see reason even though I had no former relationsips with these people what so ever before the cruise. We spoke to these men on deck 10 prior but didn’t know them from a bar of soap? Why should we be punished for there poor behaviour? I couldn’t deter you enough from this terribly ran set up! Seek alternative transport.

Having removed the restaurant in the "newing" process, they have now starting using a ersatz coffee dispenser, which tastes like excrement. Who manages this schemozzle? 9 hours sans a decent coffee...How dispiriting.

The kennels are horrible, pets distressed, cages on a vehicle deck without a staff member to be seen. Better of leaving them in your vehicle (allowed if you tell them prior) The food is terrible, the top deck leaks, everything on board way overpriced. The 'new' boats are overrated, 'the experience' as they call it simply one to forget. Take a night sailing so you sleep through the horrors, take your own food and keep your animals in your vehicle where they're comfortable and in a known environment.

I'm curious who designed onboarding. First arrivals should get on first. We have small children and arrived at 6am Devonport (no mean feat) to boost chances of getting an ok place to perch for the following 10 hour trip. Why bother. We were literally almost last to board from lane 8. No need to do this. You cannot imagine the frustration or perhaps you can. I know a bit about ops and efficiency and a lot about customer service and there is no excuse. Never again.

Good facilities. Cleanliness pretty decent and probably plenty to do for the confident sailor, but as one affected by motion sickness I head to bed early every time.

Spirit staff, please check the top-bunk handles in the cabins and remove the used chewing gum from in those. Such a shame some people can be so gross.

The three hour wait in my car to enter the boat was humiliating, disgusting and extremely disrespectful to every passenger, I could not see the point behind stacking the cars with the engines on moving one inch at a time just to stay behind the entry line to the boat, first time going to Devonport I thought there was a problem but going back from Devonport to Melbourne was even worse and more insulting, passengers trapped for no clear reason inside their cars bursting to go to the bathroom . In 40 years of travelling around the world, I never experienced that.