Placed an order for 15 balls of knitting yarn consisting of 3 different coloured yarns. I have been refunded for 5 balls of yarn. Not available they say. They have posted me 10 balls of yarn all up but I need 15 balls for the item I am knitting. When I go online I can order more of the yarn they say they have none of, and pay for it. Why do they not update their online store. I am furious. I can't knit the item as I don't have the quantity of wool I need. Why can't they email people and tell them they can't fill the whole order and give people...Read more

I wish I'd read the online reviews before I made an online purchase. My order was split in two because not all items were available from the one warehouse. I had no issue with this and part one of my order was delivered within a few days. Part two was an entirely different story. The courier company had the goods in their warehouse and I received notification that the items had been shipped but when I tried to track the order online there was no status available. I waited a day or so before calling only to be told that Spotlight had provid...Read more

Bought 12 mt of canvas fabric online, The store only had 6mt left in the wanted colour so they send me an email telling me they had cancelled the 12mt order and where going to send 6mt instead ( they also told me they had returned $60 and kept the value of the fabric they were sending). Alas, they sent the 6mt before I approved this change. The 6mt were sent cut in a 1mt piece and a 5mt piece. This delivery was useless to me as I needed the 12 mt uncut for the project. How can a store that sells fabric may think that sending half of the require...Read more

My order was mixed up with another customer and we received each other’s orders, along with personal information. With the almost 3 week long comedy of errors that followed, it would have been easier to drive the 21/2 hours to her house and exchange our parcels than rely on the totally incompetent staff of Spotlight to fix the problem. Instead of relaying all of the agonising details I will just say that orders are packed in stores according to what they have in stock, so often the orders are split and sent from different stores. If your order...Read more

Never again will I shop online through Spotlight. Never again! Seriously they need to get their act together in terms of correct information supplied on their site, customer care and accountability. I shopped over two months ago in a number of online transactions with Spotlight. Their website states that stock is available online at the time of purchase. They happily take my money and a week later I receive an email stating that stock is not available and a refund would be issued. I would honestly say that only a quarter of what I ordere...Read more

I ordered 4m of fabric online, along with 3 other items over a week ago. Wow, big mistake - Never again.

So I've just received my 3 other items, I was just waiting on this 4m of fabric to be dispatched. Only to be sent an email today stating 2m have been refunded and cancelled.

Firstly, I wouldn't have placed the order in the first place if this fabric was cancelled as I literally bought the other items to match this piece of fabric in my project. I would have been fine about this if I was told that part of my order was unavailable prior ...Read more

Had to deal with their online store and then customer "care". What a horrendous and forgettable experience. If you are really lucky and the order goes through OK you won't see any of this, but as soon as there is a problem with your order the "fun" begins. They split my order without telling me, so when the material arrived only half of it was there. I them rang them and they casually told me without any apology they had to split the order because they didn't have enough in one store.

I then asked them to redirect to my sister's address and ...Read more

Please do not use this company if you can’t wait a lot longer than they promise on their website! Oh how I wish I’d read the reviews on here before I ordered $300 of party supplies for my little girls birthday. I’m a busy fulltime working mum and I have just started to realise nothing has arrived (except one pack of plastic cups, seriously why bother?) and the party is a few days away. They promise 5-7 business days. I stupidly thought 10 would be ample. I’m so angry as I now have to go out and buy the whole lot elsewhere after spending a few h...Read more