I bought plastic snaps online from Spotlight for dressmaking, the brand is Birch and the cost $12 for 12 snaps + $10 postage, after having bought them I found that I could have bought same brand for $5 + $9.50 postage from another online Australian shop. Even a lot cheaper from Aliexpress $1.76 for 20 snaps free postage, they are without a brand name but exactly the same product, I have bought some previously, it does take a while to arrive and I was in a hurry to finish the garment. I have contacted Spotlight to complain but haven't received an answer.

Order is dispatched as they source it. Delivery requires signature. No option for instructions to leave. Therefore i needed to take time off work. To have 1 item delivered at a time. Ridiculous!
Called customer service (hahahaha) and they could give me no response. Actually no care at all.
I am.fuming right now. Never again Spotlight!!

Bought some blinds online from spotlight. When they came the reel in one of them were broken, there was no safety caps for the metal poles which when ran into leave injuries

Checked reviews AFTER I bought some items online. I got nervous because of the bad reviews, especially those that said they never received their items, but I received my items within a week and they were great quality.

Very happy with Spotlight & their completion of All Of My Orders - NO ITEM MIX UP.
I Have placed many orders for Blankets & Bottles & have received what I ordered, from many different stores but that is to be expected. I Will Be Placing Another Order On Wednesday. My carer got concerned with me buying so much while being on the Disability Pension. I Was Buying For Family & Friends For The Year!!!! Their was no duplication or missing items, What I Received Is What I Ordered. If Spotlight were out of an item and couldn't get any more in I got a refund put through very quickly. I Am Very Happy With Spotlight. Friendly service & Fast delivery - Highly Recommend Excellent. Thank You Spotlight from a Happy VIP Customer

Recvd $40 coupon if I spent $100. Placed order online with promo code only denied promotion at checkout. Emailled customer service and 7 days later I finally got a reply;
Further to your email please be kindly advised for the voucher you will need to be logged in as a member, and you will need to spend $100 or more and apply Promo Code VIP40 and since the voucher has ended we will not be able to honor the voucher.

Well, I was logged in under my VIP account but it seems that any excuse will do with Spotlight when it comes to renegging on a promotion. Also 7 days to respond is woeful.

I often purchase instore with spotlight for want of a better place to go in my area. You can expect to wait extended periods of time both in Preston and Brunswick. By the end of my experience I am always incredibly frustrated and my inspiration to create has waned. Staff seem to have little support as they too seem frustrated and unwilling to help most of the time. I purchased online 5 days ago to avoid this frustration. Advised 2-5 day lead time. Still no tracking number sent for my order. Called to enquire. Had to wait for 8 mins. System down and told to call back in an hour. Said they are unable to call me. I have had more fun dealing with centrelink. Spotlight really needs to support their staff and customers.

Ive had many online orders each of them came in a timely manner. Some had to be sent from different areas of Australia but that wasnt a problem.
The problem i had was with rough arse Australia Post. The boxes get thrown around by their useless delivery drivers.
Each time i was able to take the broken items back to the Bayswater store and get a replacement without any problems at all.
Very friendly staff who are always happy to help......if you give respect you get it back.

Never buy from Spotlight. They will deliver the wrong goods and then create problems with refunds.
We are still waiting for our refund. Go to another store and check before you buy.

I have been a longtime customer of Spotlight both in store and online. I ordered a doona cover set, two European pillowcases and a throw online. The order arrived without the pillowcases. After many emails I was virtually called a liar, they changed their story several times and then decided to blame Australia Post. The pillowcases were only worth $5 each so if I was trying to rip them off one would think I would have claimed the more expensive items didn't arrive. I will never shop at Spotlight again and am telling everyone I know about their petty and rude behaviour to a customer who has spent a lot of money at their store. Plenty of other stores with decent customer service.

Having been a loyal customer for many years, I thought I would buy from the online store only to find that they sent me only 1metre of fabric when I ordered 2 metres. What I received was the end of a roll because the end was uneven and ragged, so it seems whoever cut the fabric could not be bothered to look for a roll with 2 metres on it. I was charged for it of course and the call centre was hopeless. I speak to a different foreign sounding person each time, and each time I am told something different. I will never buy this way again from this store. No one cares it seems.

Hi. Im writing about the rainbow loom bands and where they have gone. I am a person where i would usually buy them here on the online store for that they dont have them in the actual store(or at least the ones i wanted). But before there was a huge variety of different bands and colours but now its gone down to 4 or 5. Nothing is wrong about the bands its self and the quality, but im just inquiring about where all the other loom bands have gone.

To say this is the worst customer service experience I have ever received is an understatement. I have called customer service daily and all I've received is rude, unprofessional and completely unhelpful staff. A package they sent 3 weeks ago seems to have gotten lost in the mail or they haven't sent it at all. They were unhelpful and unwilling to contact AusPost to rectify the situation and to confirm the item itself is lost. I will never ever use their service online again. A complete disaster and I'm now in the process of trying to get a refund. A huge waste of time.

I placed an order online as the item was not available at my local store (even low stock online). It was dispatched only a couple hours later and I recieved it 2 business days later. I recieved a notification to let me know it'd be delivered that day.

The only annoying thing with spotlight, is your website. It needs to be simplified and easier to find things / more relevant to what you type in the search box. I don't want 560 results for something specific as "pink pony beads"