Springfree Large Oval O92 Questions & Answers

Hello Muza. We have ordered our new larger Springfree trampoline and take delivery in the next few days. Thanks.

Hi Kelly, as far as the brand is concerned springfree is a great product. Our trampoline has been bought for Christmas so the kids haven't received it yet, but I've seen friends with springfree and they love it. Don't expect a great customer service experience with springfree though. My experience was after purchasing the product, staff were arrogant, disinterested and unhelpful. I'd rate the customer service experience the worst I've encountered in the last 5 years. Hope this helps.

Customer service is shocking. We have had ours for a few years, but knowing what I know now, I would have purchased a different brand, for half the cost. If it meant replacing it in a few years, you would be ahead financially. The cost to upkeep a springfree is ridiculous if you need parts. I need a new trampoline now, as I refuse to pay almost $500 to replace the rod sleeves. Fibreglass is exposed, its nearly impossible to do yourself, so I need their contractors would need to do it. Also, it is near impossible to take down after a few years, so another cost of $200-$250 for that service. My husband is an extreme handyman, who can do just about anything, and the above is virtually impossible.

Thanks for your feedback everyone. I was considering purchasing a 2nd hand one for around the $800.mark. Maybe a little cheaper. But after reading everyone's experience I think I might purchase a brand new Oz trampoline 10foot for $700. Only problem is the springs do take up some bouncing space and the 12foot is too big for my space unfortunately.

$360 including postage from memory. It comes with all 60 (or whatever number) off new clips so you don't have to order them separately if they have broken. They can give you a quote on the phone including postage straight away.

I am not sure. You can call them directly. They are very helpful. I assume they sell them as an individual item. We have replaced a plastic rod holder (it is where the rod connects to on the net) that I unintentionally broke when disassembled and reassembled the trampoline during house move. They sent us a couple free of charge, as the trampoline was still under warranty.

The enquiries line was helpful when I phoned up about options. They would be able to work it out. When I purchased the new mat, it automatically came with the mat rod holders.