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Stan Questions & Answers
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- www.stan.com.au
211 questions from our users
Why there is no UEFA Campions league qualifying rounds on Stan as advertised ? As much as I see this is false advertisement and consumer misleading. STAN pls explain.
Hi there. There are qualifying rounds available. You can watch the replays currently if you missed them. The next qualifying match is next Wednesday morning
HI John, Stan advertise, every match live, for champions league Europa league & Europa conference league. Until now this is STAN score: I will concentrate for champions league only as Europa league & ...
Read moreconference is even worst result: first qualifying round out of 15 matches we could see on STAN 0 (zero) second qualifying round out of 12 matches we could see on STAN 0 (zero)
I was expecting STAN will not reply, of course they do not like a facts. I am interested when STAN is going to refund a customers, before or after legal battle.
Please help with low volumn on Stan.
TV needs to be on 65 to hear anything, all other apps and channels work fine on 23 volumn.
Hi Diane - We're sorry to hear this! Our Support Team can absolutely assist you, please get in touch at [email protected]
Why do you not show the halftime shows from New Zealand rugby, instead it's either blue screen saying it's in a break or the Australian panel talking about Australian games or some random highlights of other sports.
We do show the halftime show for New Zealand rugby. The blue screen (or break slide) and other highlights cover commercial breaks from New Zealand
You do not. Every super rugby game and test you show an Australian panel usually talking about the upcoming Australian games or some promotional interviews about Australian games.
Why can I stream movies in HD, but when I what to stream the Indy car series I only get low quality? I also tested streaming rugby and that is unwatchable that but. The Indy 500 streamed Ok (that was live). The other race events was delay (catchup). I'm very close to cancelling, and give a negative review.
Hi Mielie, you will be able to stream Sport in HD and shouldn't experience issues. Please contact our team at [email protected] so they can assist you further in resolving this issue
Is it possible to alot questions to players
From The viewer In super 15 a segment!
Boom!!
How do I remove a watched movie from my list?
Hey Gary! To remove a title from your Watch History, see here: https://help.stan.com.au/hc/en-us/articles/360001265236
I am trying to watch Stan on my iPad. If I leave the program and come back to it, it always takes me back to the very beginning. It’s very frustrating. I have tried 2 different series tonight and it happened on both occasions! I’ve given up trying to watch it tonight! I got halfway through episode 1 of Trauma (which I was thoroughly enjoying!) and paused to get a drink - came back and it had gone back to the beginning! I can’t go forward 10 secs and I get manually drag the slider to where I was - it will only go back to the start! HELP!!!
We're sorry to hear this Sophie! Please update your app and try again. This should resolve the issue for you! If you do experience further issue, please get in touch with us at [email protected] so we can assist you further.
I am trying to watch movies on Stan thru a Google Chrome Cast Tv i have signed in to stan & bring movie of choice up puss to start and just as it should start i get a message across the screen Error A19 Have logged out & back in but still same problem can you give me some idea what is happening if i switch to netflix it works fine so its got something to do with Stan
We're sorry to hear this Bob! Please get in touch with our support team at [email protected] so we can assist you promptly with this issue you're experiencing
Content will only play from the beginning. Fast forward, rewind, using the back 10 or forward 10 or moving the blue dot will not work. If I touch any of them, the show goes back to the beginning.
Hi Chris, this doesn't sound right and our team can assist you here. Could you please get in touch at [email protected]?
This is happening to me also, so annoying. Any time I pause or fast forward, straight back to the start.
Fast forward on rugby with my phone but not on my Ipad can anybody help
Hi Kevin, could you please get in touch at [email protected] so the team can assist you further?
Use my phone to mirror my TV and 2 days ago stan just stopped working a5 error, any suggestions because I have been doing it this way for a long time, now nothing
Hey Grant, screen mirroring is not a supported method of streaming Stan. As such, you may encounter issues. Please get in touch with our team at [email protected] so they can understand what devices...
Read more you use to stream and provide you with the best solution
Hi Grant, as mentioned, it's not a supported method of streaming as it does not guarantee a sufficient quality stream. Any app updates that may perhaps interfere with mirroring may mean you run into issues.
I have watched the first episode of a season and then when it finished, went to watch the next one and just booted me off. Tried going back to it and same again?
Hey Jason - Our team would love to assist you here. Please get in touch at [email protected] and our team will be in touch within 15 minutes to resolve the issue
Hi, it says on my stan account that it was last watched 4 days ago in Perth, can you tell me from what location, as I don't live there.
Hi there, please get in touch with our Support Team at [email protected] so they can look into your account on their end :)
N0 reception fault showing A19
Hi John of Stan. For 2 consecutive weekends we have had reception, or it starts and then says FAULT A19 . We are fully paid up so would like some service.
Sorry Barbara I cant help you with your Sport error I am not subscribed to Stan Sport
Contact Stan Help they will have you back up in no time
my question is, when stan is going to put steven universe future back on because I have watched steven universe and the movie and I loved it and now I'm desperate to see the show based on the movie.
thank you.
Our license has expired. However, we'll let our team know you'd love to see it back on Stan should it be available to us in future!
Crap service. Even worse because John is only replying to people who give 5 stars. What a joke of a service
Hi Matthew - if you're having any issues, we'd be more than happy to assist!
I never signed up to sport package.just stan.it automatically happened I guess...
I tried to contact customer support and they sent me a receipt.Sport is free on tv.
BIG SCAM
We can confirm we do not charge for sport unless it is selected.
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