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Electricity, GasRachCentral Highlands and Goldfields, VIC
- 2 reviews
Great support and compassion
Lovely friendly staff member that was more than happy to help and offer supportive payment options. Nothing was too much trouble. I think they were actually human. Well done and thank you.
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leoniejb
- 2 reviews
Sumo has GREAT Customer Service and its here in Australia!
There have been multiple issues with this account and SUMO with their excellent customer service have sorted it out. Rizzy was patient and persistent and explained the processes so clearly that everything made sense. Thank you Rizzy! You are a credit to your company.
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Excellent provider
I have had no issues with Sumo. The power is reliable and the Customer Service has always been good.
I spoke Brad from Customer Service this afternoon who was polite, knowledgeable and provided excellent service. Thanks.
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CherieGreater Melbourne (Metropolitan), VIC
Excellent company
Sumo has been fantastic all round, whether it be competitive rates for gas and electricity, or their customer service- they are always willing to help, and will try to save you a few dollars wherever possible! Couldn’t be happier!
1 comment
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Craig PSydney Surrounds, NSW
Sumo is a great, cost-effective supplier
If you are looking for an excellent priced, Australian owned electricity supplier, look no further. Sumo does a superb job.
They were quick to set up, organised over the phone, and while I experienced one power outage, the whole block was out during a bush-fire. Not Sumo's problem, and the grid people got it up and running very quickly anyway.
1 comment
Sumo Customer ServiceSumo
Hi There Craig, Thank you very much for taking the time to leave us such a wonderful review! Ill be sure to pass along the warm words to the team. We really appreciate you being a customer and helping... Read more
to share the word about us, especially as we are an Australian owned and operated company :). Refer a friend or family member to Sumo and if they sign up you both get $50 off your electricity bill! Just give them your account number to use as their promo code. And remember, we’re here for you anytime, please don't hesitate to reach out in future! Warm Regards, Georgia @ SumoSimilar opinion? Write a review on ieatwords.com.au!
JosieGreater Melbourne (Outer), VIC
Great company Sumo
Thank you so much to Josh as l had missed a payment and needed to pay the last amount not current as l was strapped for cash. Without an issue josh saved the day for me and l cannot be more appreciative of his actions. So polite and caring and most understanding. Thank you so much josh and he is a credit to Sumo. Thank you too Sumo
1 comment
Sumo Customer ServiceSumo
Hi Josie, Thank you for taking the time out to provide us with your amazing feedback! We are very pleased to hear you are so happy with our service and have had a 5-star experience with Josh. I'll be ... Read more
sure to pass on the compliments. As a thanks for being Sumo Customer and another way you can save some money, refer-a-friend to Sumo and when they join you both get a $50 credit on your electricity bill. Forward this to your family & friends, they can view conditions, plans or request a call back at sumo.com.au/refer-a-friend/ or simply call us on 13 88 60 and give them your account number to use as their promo code! If there is anything more we can do to help, please do let us know. Warm Regards, Georgia @ Sumo!Similar opinion? Write a review on ieatwords.com.au!
KerryGSydney, NSW
Fabulous service!
Have been a customer for roughly a year on a number of our properties. Very happy with service and rates for electricity and gas. Significantly lower than previous provider we were using.
1 comment
Sumo Customer ServiceSumo
Hi There Kerry, Thank you so much for this 5-star review! We really appreciate you being a customer and helping to share the word about us. I'm glad your dealings with us have been better than the res... Read more
t and we hope to continue that in future. I should let you know that you can refer a friend (or family member) to Sumo and when they sign up you both get $50 off your electricity bill! Just give them your account number to use as their promo code. For anything else, we’ll be here for you too, please don't hesitate to reach out in future. Warm Regards, Georgia @ SumoSimilar opinion? Write a review on ieatwords.com.au!
Great service
The service I received from Vanessa and James was fantastic. Great team to deal with and I would not hesitate in recommending sumo to others who are looking at changing companies.
1 comment
Sumo Customer ServiceSumo
Hi Mee, Thank you for taking the time to out to deliver us this wonderful feedback! We are very pleased to hear about your 5-star service experience. I'll be sure to pass along the kind words to Vanes... Read more
sa and James. We are incredibly grateful that you took the time out to leave us this review, and as a thanks for being a Sumo customer, refer a friend or family member to Sumo and if they sign up you both get $50 off your electricity bill! Just give them your account number to use as their promo code! And remember, we’re here for you anytime, please don't hesitate to reach out in future. Warm Regards, Georgia @ SumoSimilar opinion? Write a review on ieatwords.com.au!
Great Customer Service
I would like to thank Archy for her fantastic customer service today and for helping me arrange to set up our electricity service in our new home. Thank you Archy!
1 comment
Sumo Customer ServiceSumo
Hi There Barbara, Thank you for taking the time out to provide us with your fantastic feedback! We are so delighted to hear you've had a smooth move-in with the help of our very own Archy :). I will b... Read more
e sure to pass on your thanks and to her and as a thank you for being a Sumo Customer, you can refer-a-friend or family member to Sumo and when they join you both get a $50 credit on your electricity bill! Forward this reply to your family & friends, they can view conditions, plans or request a call back at sumo.com.au/refer-a-friend/ or simply call us on 13 88 60 with your account number as their promo code! If there is anything more we can do to help in future, please don't hesitate to reach out. Warm Regards, Georgia @ Sumo!Similar opinion? Write a review on ieatwords.com.au!
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Terrible customer service
Was just hoping for a price comparison review online and get some information, ended up getting hounded by phone calls. Got called 7 times in less that 24 hours trying to get me to sign up.
1 comment
Sumo Customer ServiceSumo
Hi Kris, Thank you for taking your time out to leave a review. I am disappointed your experience has not been ideal. I would like to apologise for your service experience and for any inconvenience it ... Read more
may have caused you. This is something we would really like to investigate further. Could you please email us with your details to [email protected] so that we can look into it and prevent it from happening again? Kind Regards, Georgia @ SumoSimilar opinion? Write a review on ieatwords.com.au!
MICHELLE BARNEVELDGreater Melbourne (Inner), VIC
Customer queries.
I wanted to upfayte my contact mobile number & gmail address.
Also to have the last 2 electricity accounts emailed to me.The lady eas so helpful & I received the account details within minutes.
5 comments
Sumo Customer ServiceSumo
Hi There Michelle, Thank you for taking the time out to provide us with such great feedback! We are very pleased to hear you are so happy with our service! We look forward to keeping up the good work.... Read more
If there is anything more we can do for you, please don't hesitate to reach out! Thank you and Warm Regards, Georgia @ SumoI VERY MUCH APPRECIATE REPLY.
I AM VERY PLEASED WITH SUMO, A FRIEND RECOMMEND, I'VE ALWAYS HAD FANTASTIC CUSTOMER SERVICE.
Sumo Customer ServiceSumo
We really appreciate you being a customer and helping to share the word about us too! I should let you know that you can refer a friend (or family member) to Sumo and when they sign up you both get $5... Read more
0 off your electricity bill! Just give them your account number to use as their promo code. For anything else, we’ll be here for you too, please don't hesitate to reach out in future, Michelle. Warm Regards, Georgia @ SumoSimilar opinion? Write a review on ieatwords.com.au!
GlenSydney, NSW
Prompt Service
My query was with regard to having just received a pension, and what I needed to do to receive any benefit that I may be entitled to.
Archy, answered my questions efficiently and pleasantly.
Thank you
1 comment
Sumo Customer ServiceSumo
Hi Glen, Thank you so much for taking the time out to leave such great feedback and especially for mentioning Archy :). We concur, Archy is always working hard for our customers and we are glad to hea... Read more
r she has done the same for you too! We’ll be sure to share your kind words with her! If there is ever anything else we can help with, please don't hesitate to reach out. Warm Regards, Georgia @ SumoSimilar opinion? Write a review on ieatwords.com.au!
G. Hutchings.Gippsland, VIC
Excellent service.
My enquiry concerned the opportunity to Enjoy a reduced charge, as I am now been given a pension Card by the government office. My query was answered both swiftly and positively by Archie. Excellent.
1 comment
Sumo Customer ServiceSumo
Hi G, Thanks for taking the time to out to deliver us such great feedback! We are very proud and pleased to hear about Archie's work and the experience you had. We’ll be sure to pass along the kind wo... Read more
rds. We are incredibly grateful that you took the time out to leave us this review. Being a small company, most of our customers are referred to us by existing customers. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out. Warm Regards, Georgia @ SumoSimilar opinion? Write a review on ieatwords.com.au!
JanGreater Melbourne (Metropolitan), VIC
I have received excellent service any time I call for assistance.
I have both gas and electric from Sumo and I am very happy with the service and the prices they charge, where as prior companies charged at a much higher rate.
1 comment
Sumo Customer ServiceSumo
Hi Jan, Thanks so much for sharing your experience with us. We are incredibly grateful that you took the time out to leave us this great review! Customer satisfaction is a top priority and we are comm... Read more
itted to keeping you happy with our service and prices. If there is ever anything more we can do please don't hesitate to reach out. Warm Regards, Georgia @ Sumo!Similar opinion? Write a review on ieatwords.com.au!
Perfect
No hassles or No time on hold or waiting
Very reliable and Customer service was great as the gentleman explained everything and solved what ever questions needed to be answered.
1 comment
Sumo Customer ServiceSumo
Hi Kerrie, Thank you very much for taking the time to leave such a great review! I am over the moon reading your feedback and am very proud and pleased we have been able to provide you with that level... Read more
of service. You can come to expect that from us any day of the week! If there is ever anything more we can do please don't hesitate to reach out. Warm Regards, Georgia @ SumoSimilar opinion? Write a review on ieatwords.com.au!
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Flori N.Greater Melbourne (Inner), VIC
Terrible company to deal with
gd reviews from their friends and workers it,s a terrible company l have dealt with l spoke to them and told me they can't read meter its estimate so sad
1 comment
Sumo Customer ServiceSumo
Hi There Flori, Thank you for your feedback. We apologise the experience you have had was less than satisfactory and we regret it did not meet your expectations. I have shared your feedback with our t... Read more
eam. If you are happy for us to look into this further please email [email protected] with your details. We would love to make things right. I believe I can help you and fix this estimation issue. Please contact us as soon as practicable. Warm Regards, Georgia @ SumoSimilar opinion? Write a review on ieatwords.com.au!
MichelleGreater Melbourne (Metropolitan), VIC
- 2 reviews
Cheaper bills
Alerted me to the fact that I can get cheaper electricity bills (oversite on my behalf) & changed my plan saving me money!! Also assisted with a late payment error - very kind staff & very helpful.
1 comment
Sumo Customer ServiceSumo
Hi Michelle, Thank you for taking the time out to provide us with your fabulous feedback! We are thrilled to hear you've had such a positive experience with Sumo. Your kind words mean a lot to the tea... Read more
m. If there is anything more we can do to help in future, please don't hesitate to reach out. Warm Regards, Georgia @ Team SumoSimilar opinion? Write a review on ieatwords.com.au!
SimonGreater Melbourne (Metropolitan), VIC
EXCEPTIONAL SERVICE BY ZACH
Zach helped support us as we’ve lost a lot of income from covid19 - by waiving the late fees and letting us balancing our accounts both electricity and gas - they’ve always been good owning their mistakes and playing a fair and straight bat. I’ll be calling them in future to arrange my power needs as this and many other experiences have really helped us feel valued and trusted and
1 comment
Sumo Customer ServiceSumo
Hi Simon, Thanks for taking the time to out to deliver us such great feedback! We are very proud and pleased to hear about Zach's work and the experience you had. We’ll be sure to pass along the kind ... Read more
words. We are incredibly grateful that you took the time out to leave us this. Being a small company, most of our customers are referred to us by existing customers. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out. Thank you for giving us a shot, and even more for leaving us this review. We are glad to be able to help you out too. Especially in times like these! If there is anything more we can do to help, please do let us know. Warm Regards, Georgia @ SumoSimilar opinion? Write a review on ieatwords.com.au!
Very efficient. Local call centre
No complaints at all. Very good rate and connection was seamless. Worked with my solar company to ensure that solar discounts were applied correctly.
Local call agents and very professional.
1 comment
Sumo Customer ServiceSumo
Hi Robert, Thank you for taking the time out to provide us with your fantastic feedback! We are delighted to hear you are happy with our service and have had a 5-star experience with us at Sumo. If th... Read more
ere is anything more we can do to help, please do let us know. Our local team would be more than happy to help. Warm Regards, Georgia @ SumoSimilar opinion? Write a review on ieatwords.com.au!
its been great being with sumo
everything is been great i would recommend sumo to my friends and family.
I have gas and electricity and its very reliable, the person who has help me today name jay he was just very helpful.
1 comment
Sumo Customer ServiceSumo
Hi There Antonina, Thank you for taking the time to leave us such a great review! Ill be sure to pass along the warm words to Jay. We really appreciate you being a customer and helping to share the wo... Read more
rd about us. Refer a friend or family member to Sumo and if they sign up you both get $50 off your electricity bill! Just give them your account number to use as their promo code. And remember, we’re here for you anytime, please don't hesitate to reach out in future! Warm Regards, Georgia @ SumoSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Questions & Answers
J Barryasked
I agreed to sign up with Sumo yesterday for our power bill, now very concerned with some of the comments on this page - the discount is amazing. Will I be advised of an increase before it happens? How long is this discount offer available for? Do I have a cooling off period to satisfy myself if it is worth changing over to Sumo or not.
1 answer
Sumo Customer ServiceSumo
Hi there, thank you for getting in contact. Our discounts are locked in for 12 months and in regards to the rate increases, it is our practice that we advise as much advance notice for an increase, however, we always act in accordance with 46(4) of the Energy Retail Code and provide as soon as practicable or by no later than a customers next bill. You are entitled to a 10 business day cooling off period the day from when you receive your Welcome Pack. Please give us a call on 13 88 60 or send us an email to [email protected] and we would be happy to answer any further questions you may have. Kind regards, Stephanie @ Sumo
James Aasked
I've waited over a month to be connect to the NBN and after weeks of calling, during which they constantly told me it was the NBN being behind schedule due to Christmas, they finally told me that they had infact forgot to request proof of residency. Now I've had the NBN technician connect the property and sumo say I am connected yet I'm not. They haven't given me any technical information to input onto my modem and their technical support team which is supposedly open from 10am till 4pm on Saturdays does not answer any calls? So I'm after any technical data to put in to my modem to get connected
7 answers
Have you tried ringing the 03 number instead of the 13? You get put straight through to technical support that way
annoyed, what is the 03 number?
I strongly suggest don't touch this compnay, I perfer either use TPlink / Dodo / even Telstra on special price..
I just in their electricity plan, price increase for 15% on second month . Gas bill still haven't received yet . that's totally no point to consider this company .. stay away!!!!
Cjmasked
I have adsl with sumo and i called to ask for my isp address to put into my router only to be told they dont have one? All internet needs to have a isp address as far as i know then i was called back and given my customer number as the address wth someone needs to fix this or of to the ombudsman i go smh
2 answers
Don’t know if this will help, but if you’re running windows (any version) if you click on the signal icon at bottom right of screen, then go to properties from the box that opens up, you should be able to see the isp details displayed there. Hope this works for you.
Sumo Customer ServiceSumo
Hi there, thanks for getting in contact with us. This is really disappointing to hear this has happened. I would like to look into this and have it resolved. Could you please send me an email to [email protected] and I can look into it and make sure it's all cleared up for you. Kind regards, Amelia
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Sumo Customer ServiceSumo
Hi Cherie, Thank you for taking the time out to provide us with your wonderful feedback! We are very pleased to hear how happy you are with our service :). We look forward to keeping it up in future,... Read more
along with the savings you mentioned too! If there is anything more we can do for you, please don't hesitate to reach out. Warm Regards, Georgia @ Sumo