Lovely friendly staff member that was more than happy to help and offer supportive payment options. Nothing was too much trouble. I think they were actually human. Well done and thank you.

There have been multiple issues with this account and SUMO with their excellent customer service have sorted it out. Rizzy was patient and persistent and explained the processes so clearly that everything made sense. Thank you Rizzy! You are a credit to your company.

I have had no issues with Sumo. The power is reliable and the Customer Service has always been good.
I spoke Brad from Customer Service this afternoon who was polite, knowledgeable and provided excellent service. Thanks.

Sumo has been fantastic all round, whether it be competitive rates for gas and electricity, or their customer service- they are always willing to help, and will try to save you a few dollars wherever possible! Couldn’t be happier!

If you are looking for an excellent priced, Australian owned electricity supplier, look no further. Sumo does a superb job.

They were quick to set up, organised over the phone, and while I experienced one power outage, the whole block was out during a bush-fire. Not Sumo's problem, and the grid people got it up and running very quickly anyway.

Have been a customer for roughly a year on a number of our properties. Very happy with service and rates for electricity and gas. Significantly lower than previous provider we were using.

The service I received from Vanessa and James was fantastic. Great team to deal with and I would not hesitate in recommending sumo to others who are looking at changing companies.

I would like to thank Archy for her fantastic customer service today and for helping me arrange to set up our electricity service in our new home. Thank you Archy!

Was just hoping for a price comparison review online and get some information, ended up getting hounded by phone calls. Got called 7 times in less that 24 hours trying to get me to sign up.

I wanted to upfayte my contact mobile number & gmail address.
Also to have the last 2 electricity accounts emailed to me.The lady eas so helpful & I received the account details within minutes.

My query was with regard to having just received a pension, and what I needed to do to receive any benefit that I may be entitled to.
Archy, answered my questions efficiently and pleasantly.
Thank you

My enquiry concerned the opportunity to Enjoy a reduced charge, as I am now been given a pension Card by the government office. My query was answered both swiftly and positively by Archie. Excellent.

No hassles or No time on hold or waiting
Very reliable and Customer service was great as the gentleman explained everything and solved what ever questions needed to be answered.

gd reviews from their friends and workers it,s a terrible company l have dealt with l spoke to them and told me they can't read meter its estimate so sad

Alerted me to the fact that I can get cheaper electricity bills (oversite on my behalf) & changed my plan saving me money!! Also assisted with a late payment error - very kind staff & very helpful.

Zach helped support us as we’ve lost a lot of income from covid19 - by waiving the late fees and letting us balancing our accounts both electricity and gas - they’ve always been good owning their mistakes and playing a fair and straight bat. I’ll be calling them in future to arrange my power needs as this and many other experiences have really helped us feel valued and trusted and

No complaints at all. Very good rate and connection was seamless. Worked with my solar company to ensure that solar discounts were applied correctly.

Local call agents and very professional.

everything is been great i would recommend sumo to my friends and family.
I have gas and electricity and its very reliable, the person who has help me today name jay he was just very helpful.

Our inquiry was handled by Archie and very professionally. All of our issues were resolved in a short period of time.Also assisted with additional features. Thank you Archie for your help.

I never had any trouble with this company. Jerome was very helpful and I loved the French accent. I'm very happy with my energy prices. I have gas and electricity.