I rang to query my electricity bill as I thought I had paid it already. My gas bill was around the same amount so I thought I had paid the electricity one but I had paid the gas bill only. I was very pleased with the customer service person who fixed this mistake quickly and without fuss. He was courteous and easy to talk to. Thanks Julie

The lady I spoke to day was fantastic and helped me with my queye.
One suggestion- bring back the weekly energy usage emails! They were fantastic and I really enjoyed getting them. Please pass this note onto the new CEO who stopped the email communications. Thanks!

very very confusing bill, needs to be sorted for next account as we have two accounts that are paid with seperate public trust funds. we will need to change suppliers if this continues.

Really easy to speak too. and they answer the questions really well and they give good discounts. Well done sumo with solving the problems no dropouts at all for me

I transferred from another power company to.sumo. Best decision I've made regarding power supply. I have had financial.difficulties recently due to unfortunate family events and sumo has been nothing but courteous and sympathetic to.my problem. I am doing my best to get my account up to date. I wish to stay with sumo long term.

- I was late on paying my overdue bill.
- I was understood, and had a payment plan created.
- I was provided only positive service.
- I never have had these experiences with previous electricity providers.

We have been a customer for just on 3 billing quarters and the service have been very good. Assistance from Robert very good on my recent inquiry about solar buy back options...thanks again Robert.

Moved house and they tried to connect a day early. As the house wasn’t vacant this failed. Customer service closes at 4:30 so didn’t have any power all weekend. Wouldn’t give these clowns my money.

Very helpful Georgia. Assisted me immediately. Explained my savings. Offered extra service. Answered all my questions and the process very clearly. I couldn’t be happier. Thank you so much Georgia.

Absolutely helpful. They don’t make you feel bad when you can’t pay your bills and give you a way around it. 10/10 would recommend. Georgia from the customer service team and Anna from the billing assist team were so amazing and understanding. They both helped me find a way to assist my accounts. Thank you!!!

Great electricity. No problem with it. Great discounts offered. No hassle with bill. You Can actually understand the people on the line. Thank you for great work and great service

The Reps are always a pleasure to work with at Sumo.
I would recommend them to others as their help is a success compared to previous experineces I have gone with in the past.

Rang up a four changing to paper bill and having ofority to talk on behalf of my dad didn’t wait long for response and person I spoke too was very helpful

I recently had to enquire about a Pensioner Concession and I had the pleasure of speaking to your representative Miriam.
Very pleased with the outcome, my enquirey didn’t take long to finalise and no question put to Miriam was too much bother. She is knowledgeable, friendly and courteous.
NB. Love your electricity rates, keep up the good work
Natalia Grundy

Excellent fast efficient service from knowledgeable staff. Marianne was very helpful and forthcoming. Answered my query in the first instance. She understood my concern right away. Made it so easy for me.

Very easy to open account and power was on within the hour
No negativity from 2 very happy customers,coming from a state with no option, I just went through phone book and picked one SUMO pleased with outcome

I just inquired about plans for electricity and gas and requested the best plan available. The service was good and fairly quick. The change to the plans was quick and painless.

Josh Underestood my problem and fixed straight away
Accurate quick response in no time
And explained how I have to do the payment next time so I have no problems the next time

Joshua was great. Very helpful. Sumo seems to have very reasonable charges so far. I hope this continues as I keep recommending Sumo to everyone who is interested. It is nice to be able to actually speak to a real person to discuss things with. Keep it up.