Zach helped support us as we’ve lost a lot of income from covid19 - by waiving the late fees and letting us balancing our accounts both electricity and gas - they’ve always been good owning their mistakes and playing a fair and straight bat. I’ll be calling them in future to arrange my power needs as this and many other experiences have really helped us feel valued and trusted and

No complaints at all. Very good rate and connection was seamless. Worked with my solar company to ensure that solar discounts were applied correctly.

Local call agents and very professional.

everything is been great i would recommend sumo to my friends and family.
I have gas and electricity and its very reliable, the person who has help me today name jay he was just very helpful.

Our inquiry was handled by Archie and very professionally. All of our issues were resolved in a short period of time.Also assisted with additional features. Thank you Archie for your help.

I never had any trouble with this company. Jerome was very helpful and I loved the French accent. I'm very happy with my energy prices. I have gas and electricity.

Maddie and Satish were amazing and went above and beyond to help, even assisting with more than I originally called for. I now feel like I am back on track. Thanks so much

Had a bill query .. Georgia was very helpful, friendly and quick to resolve it. Great to speak to someone in Australia without any wait time. Issue resolved in less than 2 mins.

Every time I've call Sumo the on phone staff have been really great to deal with. Thank you!
Its great to talk with Australian telephone contact people! It's great a company like Sumo has not off shored this resource, good on you guys.

Thanks Joshua for your understanding in relation to my call. I have found Sumo service to be great and the interaction with Joshua was another experience of that, thank you.

Brad was polite, it was a pleasure to speak with him. His customer service skills are excellent, his speech is clear and kind to my financial needs. Brad is an asset to SUMO !

The consultant was extremely helpful and never pushy. The process was quick and easy. The rates are excellent. Thank you Archy for the outstanding service. Very happy with Sumo so far!

I changed both electricity and gas to Sumo, as i liked the savings and the personal assistance i got when i needed it. i have since had to move out of the house due to the new owners wanting to move in, and i have moved into a new shared property. They already have an energy provider, so i have had to leave Sumo.
Thank you for the savings and the time. it is nice to speak to a real person!

Cheers,

We have electricity and it’s great

Our power never drops out always reliable...
It didn’t take long to connect the power on at the address
Once we rang it was connected in 2 working days
Very happy with the service

Issues within changing provider to Sumo, Principal issues initially Incorrect information provided by previous provider [Meter Number]. Issues re incorrect form for "Life Support" claim - this was corrected - however corrected form not registered. Sumo Operator has corrected this [Hopefully].

I am very satisfied with sumo customer service and also their fair rates. I was relocating to another house and the process was very easy to move my account. Once again thanks for your service !!!

Queried receiving a disconnection notice as bill is supposed to be via direct debit. Took a few seconds for the customer service operator to work out the issue and provide options. Also provided advice to reduce cost.

Hi
I'm very happy with the service I have received from sumo,both on a personal basis and over the phone. Their product price and personel have just been fantastic. The power has been very reliable.
Kind regards colin .

I have been with Sumo for over 2 years and sadly have to move out due to Covid 19 at the end of this month.
We had both gas and electricity accounts with Sumo and never had any issues. The prices were fair and we received discounts for paying on time. While I was on holidays, the bill email got blocked from my inbox so I missed a payment however Sumo were really understanding and waived the charges. The customer service team are easy to get on to and really friendly.

fixed pole electricity
frequent drop outs for several hours at a time
we rely on electricity entirely ( no gas, Solar power not reliable due to weather conditions and poor return on extra power to mains )

Reliable supply no dropouts. Very helpful customer service. Easy and quick resolve of my issue due to paying wrong account number. Friendly service by the operators. Recommend to new customers.