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20 questions from our users

Lynda P
Lynda Pasked

I have just successfully dehydrated 4 lots of feijoas .. apples now in the five trays on heat No. 2 .. the "draught" from the top vent is still what I would consider "cold" .. how long should it take to warm up? Haven't ever stood over it waiting for the warmth to arrive, but know that after doing the feijoas, on my way to turn d/h off, the atmosphere has been quite warm. Has something gone wrong this time? Thanks.



No answers
John A L.
John A L.asked

what tempreture is medium set on

No answers
Melinda R.
Melinda R.asked

Does anyone know if there are trays from other brands that fit the sunbeam DT5600 model given sunbeam don't make extra trays for this model?

1 answer
Sunbeam
Customer SupportSunbeamSend a private message

Hi Melinda,
The reasons behind extra trays not being made for the machine is due to the fact that the more trays that are in use that it doesn't dry well. We suggest rather then using extra trays that you do it in 2 lots.
Thanks

Fiona T.
Fiona T.asked

I don’t have specific temperature dial just 1, 2, and 3 what number do I have it on to dry grapes



2 answers
Sunbeam
Customer SupportSunbeamSend a private message

Hi Fiona T,
If you refer to the product manual attached https://sunbeam-s3-production.s3.ap-southeast-2.amazonaws.com/DT5600_ib_1_d60fef2a59.pdf if you to pages 10 & 15 this will tell you what settings you need to put your DT5600 at.
Thanks

Sunbeam
Customer SupportSunbeamSend a private message

Hi Fiona,
Also as grapes are very moist use the highest setting -3 - to dry them too.
Thanks

Ness
Nessasked

I have lost my manual and cannot remember what each setting is used for

1 answer
Sunbeam
Customer SupportSunbeamSend a private message

Hi Ness,
Attached is the product manual for you (refer to page 5) https://sunbeam-s3-production.s3.ap-southeast-2.amazonaws.com/DT5600_ib_1_d60fef2a59.pdf
Thanks



Peed
Peed asked

Why does my new unit keep turning itself off after 30 seconds?

1 answer
Sunbeam
Customer SupportSunbeamSend a private message

Hi Peed,
I have just sent you a private message if you could kindly respond via that please.
Thanks

Luke M.
Luke M.asked

What temperature does a sunbeam dehydrator operate at?

2 answers
Nessa
Nessa

Hi Luke, there are 3 settings, 1st is 35o, 2nd is 55o and 3rd is 75o approx.

Fiona T.
Fiona T.

Thanks for information of setting degrees

Susan D.
Susan D.asked

Can you dry bay leaves and at which setting?

No answers
Gwen
Gwenasked

What is the purpose of the lock/unlock vent on the lid of food dehydrator DT5600 and should it be locked or unlocked when in use. Instruction booklet does not say and customer support person did not know.
Tried drying plum slices and after 6 hours there is hardly any difference. Very dissatisfied with this product. X

4 answers
Graham Turner
Graham Turner

Sadly our one crapped out on us after a bit over a year,so we bought an American made 9 rack one.

Sunbeam
Customer CareSunbeamSend a private message
Gwen
Gwen

So should it be unlocked or unlocked position when in use dehydrating ?

lauren
laurenasked

I have been asked a question on how to turn sugar syrup back into sugar granules. May i know if a food dehydrator will be able to do so? Thanks for your help.

1 answer
Sunbeam
Customer C.SunbeamSend a private message

Hi lauren,
Thank you for contacting Sunbeam. This will not work in our dehydrators. It will be more like a hardened toffee and will not crystalize completely. Kind Regards, Sunbeam

Geoff M.
Geoff M.asked

Can you use only 2 trays

1 answer
Sunbeam
Customer C.SunbeamSend a private message
Baeney
Baeneyasked

Can you dry off home grown almonds without drying out the kernels.

2 answers
Sunbeam
Customer C.SunbeamSend a private message

Hi Baeney, Thanks for your question. Sorry- this cannot be done without drying the kernel too. The heat will penetrate through the outer layer to the kernel.

Baeney
Baeney

Thanks. That is what I was concerned about.

kiwiquail
kiwiquailasked

I purchased a Sunbeam Healthy Food Dryer many years ago, and have never used it, until today. My question is: is it meant to only run for 30 seconds and stop and restart for 30 secs and stop? It repeatedly does this.

1 answer
Robyn
Robyn

No mine doesn't do that. I set it for the time allocated for the particular product I am drying and it always takes two to three times the time that it should. Yours must be faulty to do that!!! And very frustrating. Hope that this helps.

gfpool
gfpoolasked

How much power does this unit use?

2 answers
Warren Nash
Warren Nash

I honestly have no idea. My power bill does not rise appreciably to notice. I run the unit for days at a time over Autumn, drying apples/pear other fruit, herbs etc.

skoni
skoni

370W on max temp settings. Less on two other settings but then you will get lower temperatures. But why bother to know how much power the junk quality device sucks ?

Debra
Debraasked

what exactly is the wattage of this unit please?

2 answers
DAVE
DAVE

So sorry, we have got rid of the unit.
It would be better if you sorced it
through your appliance store . Thanks.

JD1960
JD1960
mel
melasked

how much does it cost to run per hour?

1 answer
Sunbeam
EmjoiAustraliaSunbeamSend a private message

Hi Mel, very low wattage and cost would depend on your electricity provider. You can contact them with the wattage and they will advise given the amount of hours you are using it for.

Mandy Eastland
Mandy Eastlandasked

Just wondered if the bench top that I sat my unit on should get as hot as it does? I could not hold my hand on the spot for even a short length of time as I would have suffered a burn for sure. Maybe it would be best on the sink? Or even outside as it is rather noisy. Be happy to get some advice here..am a first time user..was xmas gift, and made beef jerky, but as the bench got so hot, turned it off and the jerky is ok but a bit chewy. cheers Mandy

2 answers
Sunbeam
Brendan K.SunbeamSend a private message

Hi Mandy, our suggestion would be to sit the unit on a wooden chopping board and would not recommend the sink.

Wildjane
Wildjane
Michelle
Michelleasked

Can I buy more trays for this? If so, where from?

1 answer
Sunbeam
Brendan K.SunbeamSend a private message

Hi Michelle, for any spare parts please go to our Website under Support and service
https://www.sunbeam.com.au/en/Service--Support/Service-Support/

Jase.erin
Jase.erinasked

I am using my brand new dehyrdrator for the first time and the motor seems to fluctuate. it has surges of power on and off throughout the drying process. is this normal?

2 answers
Wildjane
Wildjane

Mine has never done that ever ... so if it is brand new I am thinking you may have a faulty unit.

pdexter
pdexter

No. This is a standard fault and it will eventually stop working. Take it back and get your m oney back.

anoyed26
anoyed26asked

basil still not dry after 7 hrs

1 answer
Unhappy52
Unhappy52

I found nearly everything takes at least double the time that the book says it will take to dry.

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