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Sweet58AU
- Verified purchase
Great until the non-stick starts to peel off
I had read others reviews on this product about the non-stick coating coming off, but decided to chance it as i liked the other features. It was great for twelve months, and then it happened. The non-stick coating started to bubble off in the bottom of the insert. Never used anything but silicone in it. As the original warranty had just run out, and i had purchased and extra two year warranty, i rang up the backup warranty place only to be told that it doesn't cover the non-stick coating - only the working parts. To say i'm angry doesn't even c...Read more
over it! So now i'm stuck with a 1 year old slow cooker that works but i can't use it because you are not supposed to ingest non-stick coating (which will happen if i cook food in it now) Don't think i'll bother with extra warranty again. Grrr
5 comments
Hi, I have already sent a message to customer care, and am waiting for them to follow up. Do i just ask them to be put on the list for a new insert? Also i double-checked about the backup warranty and... Read more
was told it definitely doesn't include the non stick coating.Customer C.Sunbeam
Hi Sweet58. I have just sent you a private message. Please respond at your earliest convenience so that I can expedite your issue!
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CaroW
- 2 reviews
- 1 like
So far very happy
Only used my Sunbeam once, but so far very happy. Love the fact that I can brown my meat and then slow cook in the same appliance. At 5.5 L its a great size with room to cook for a family. Love the different setting options. Very easy to operate. HOpe the coating doesn’t damage as reviewed by others!
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valbletch
- 14 reviews
- Verified purchase
Big Disappointment.
Was thrilled with my Secret Chef and as all my appliances are Sunbeam was expecting good service. How wrong can you be. The coating scratched easily with wood and then bubbled and peeled off. I have read all the previous reviews here and it is a common fault. My appliance is 3 years old(no actually 2 1/2 yrs) and is dead....not good service. Have asked Sunbeam and they say buy a new insert for the ones coated after mine are different. As the inserts are $70 I think I might be buying another brand.
Our local FB group often ask for user ...Read more
opinions and I will certainly let them know and will not be purchasing Sunbeam again. I have Cafe Jug, Toaster, Mixer and many other things bought 10 years ago and expect to replace soon, but will not be Sunbeam as quality today is not the same. THE GOOD GUYS have been fabulous standing by what they sell which is more than I can say for SUNBEAM. Got a new Secret Chef today which will be great for it has the new style non stick insert used since 2015. Val Very disappointed in After Sales Support from SUNBEAM
2 comments
Sorry to say the replacement has bubbled too!!! The searing I believe does this to the non stick surface. Very disappointed. Would not recommend the Secret Chef. Perhaps Sunbeam Official can reply on this??
Customer C.Sunbeam
Hi valbletch,
Sorry to hear of problem you are having. We have just sent you a private message for you to contact us...
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Find out how Sunbeam SecretChef HP8555 compares to other Slow Cookers
Know better, choose better.
poppaMELBOURNE
- 4 reviews
- 3 likes
great product. But?
Great product that cooks really well.However the handle on the glass lid is metal with no heat insulation and gets very hot during cooking process. i put some heat insulation on the handle and now I cannot fault it. I would recommend this product and if the manufacturer reads this an insulated handle would make it a 5 star product.
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High hopes - but let down when it gave up after 12 months
As a chef, I am very choosy when it comes to purchasing products for my home kitchen. This slow cooker was recommended and was doing its job well of low- moderate use. After 12 months it simply gave up. I assume it has two heating elements in each side of the cooking surface? Now only one side heats up and doesn't have enough power to cook anything so the whole unit is useless! Very poor equipment from a company that I held in high regard from a professional perspective - very disappointing.
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ahuttPerth
Still experimenting!
I wish I had read the reviews before I bought this, now I know its not me. I have used this only three times so far - on low/high, separately and turning off before said time. Each time the meat has been overcooked. So I have concluded that this cooks very fast and when recipe says four hours cook for two. Will keep on experimenting. I agree with all of the comments. High is way too high and boils up very quickly and slow is not much better. I'll still keep experimenting. It seems that it would cook the toughest piece of meat very nicely, but forget chicken.
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PenellyNowra
Great tiil glass lid sheltered into dinner at 2 1/2?years old!
I loved it until lid shattered. Don’t expect it to be near as slow as old ones. High is way to high and meals I would put on about 8 am in older style need to go on about 11 am in order not to be overdone and to far
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Fish
- 7 reviews
- 3 likes
Love it but taking it back tomorrow
We've had this cooker for 2 weeks, we've cooked amazing mesls in it! Hoping to get a replacement as we've found that the high setting slightly boils while the low setting really boils it! So i think the wires are a bit out of whack.
It is super easy to clean, searing in it means less dishes too.
We love the product even though it hasn't been perfect, it has still created amazing curries, roast and brisket.
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LanaGSydney
- 4 reviews
Does the job well and easy to clean
I am happy with my purchase of the slow cooker and I like using it at least once a week, more in winter than in summer. It does the job well and cooks very tender meat and poultry. Cleaning is easy as nothing sticks to the bottom and I can just wipe it clean.
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Find out how Sunbeam SecretChef HP8555 compares to other Slow Cookers
Know better, choose better.
AlyshaMelbourne
- 7 reviews
Have made so many meals in this, 5 stars!
We use our Sunbeam slow cooker at least twice a week, and love how simple meal time is!
Usually we throw in the ingredients before work, and come home to an amazing slow cooked meal. The two settings allow for a longer lower temperature (8hrs) and an faster higher temperature (4hrs), meaning you can cook in time for dinner that night, or put it on in the morning. Easy!
The heat function means that even if you wont be home until 12hrs after setting your timer, the food will remain warm in the pot, perfect!
We have had zero issues with this product, and I even bought one for my Mum to use too!
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phoenixdMetropolitan Adelaide, SA
- 90 reviews
- 1 like
- Verified purchase
Could be better
I have a traditional slow cooker with a crockery insert and glass lid that has worked and is still working brilliantly coming to 20 years. It is however a little small at 3.5L, and I was in the market for a larger 5.5-6.5L cooker that can also sear in the pot. My first choice was the same brand as my traditional cooker - a solid stainless steel model. I didn't like the stainless steel lid but could live with it. BUT the deal breaker was that you had to sear in the pot on a cooktop, and the pot would only work on electric or gas cooktops, not in...Read more
duction which was what I have. The Sunbeam Secret Chef Sear and Cook was the consolation prize. Pros: - Large enough, in a rectangle shape with rounded corners - Easy lift out pot - Glass see-through lid - Ability to brown in the pot at choice of temperatures from 100C to Sear - Ability to slowcook with timer, then auto-switch to keep warm - Stainless steel to match other appliancesSimilar opinion? Write a review on ieatwords.com.au!
Brigitte SWestern australia, 6052
- 7 reviews
- 2 likes
Calm tool to use for cooking
I am happy to use this slow cooker which is simple and easy .The cooker is easy to remove without breaking it and cleaning is a breeze. The product work well. I wish the cooker was a bit larger and round not oval but it is to implying that the machine doe asn'the work well.
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NerdyGreater Melbourne (Metropolitan), VIC
- 14 reviews
Good slow cooker
We find the sunbeam slow cooker very reliable which does produce very yummy meals its very easy to understand the instructions to cook also very easy to cook in the meat you buy to cook is the cheaper cuts of meat you buy at the butchers and easy to clean totally recommend this product
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Fusspot21Metropolitan Adelaide, SA
- 6 reviews
Was good then not
This slow cooker used to work great then half way through cooking it just died. electronics wont turn on. Contacted Sunbeam and the response was cant be fixed so we will offer 30% off next sunbeam purchase. I did like it when it worked but customer service has been awful. Am now in contact with ACCC. we think a slow cooker should last longer than 2 years.
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Great in theory not good in practice!
Great idea to have the sear option that actually is very handy and this feature works well. However that's where the unit stops working well. This machine runs hot even on the low setting. Also the insert starts to peel after a short amount of time! So all in all I would not recommend this unit
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Find out how Sunbeam SecretChef HP8555 compares to other Slow Cookers
Know better, choose better.
C ACentral Highlands and Goldfields, VIC
- 15 reviews
- 4 likes
It's good
It's okay. I can't see that it is any better or worse than models my friends have. Cooks fine, functions are easy to understand and recipes translate well. It's bigger than I thought and could feed a decent sized family. Great for preparing legumes and beans, I don't eat meat so have not used it for that, bit my daughter bius the slow cooker sachets and uses the cheapest cuts of meat and gets compliments every time
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ChristineCanberra
- 3 reviews
Boils on low mode
I love the searing mode all in one slow cooker but this is the second one Ive purchased as the lowest setting on slow cook bubbles too high - pretty much boils. The idea is to leave it on at home while Im at work, Im glad I tested it first. I couldnt possibly do that. And for the price I paid it shouldnt be a worry. Otherwise its great quality but I cannot keep it.
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Tony WraggSydney, NSW
- 10 reviews
- 8 likes
Great slow cooker
I upgraded from a smaller Sunbeam slow cooker to this one and I'm loving it. The fact you can do everything in the one pan (and control the temperature) is excellent. This means much less cleaning and a much better outcome. Haven't been able to fault it so far. Use it as a frypan as well.
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MizzyPerth
- 8 reviews
Good value
Does as a slow cooker should. Great searing feature. I can make yogurt with it too =). Doesn't allow water to evaporate out. So easy to clean. Everything just slides off the non stick surface. At $150 it is really good value, we even bought it for friends who loved it.
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ShellBranxholm
- 8 reviews
- 1 like
Love it
Cannot live without this - love the searing feature and I liked it so much I bought a second one to roast vegies in while I slow roast the meat - I use it almost every day even to make desserts and cakes in - best appliance I have ever had
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Questions & Answers
Gordon G.asked
operating manual
1 answer
Customer C.Sunbeam
Hi Gordon G.
Please contact us on 1300 881 861 and we can arrange a copy for you. Kind Regards, Sunbeam
DandJasked
is this programmable- that is, can you set a timer to commence cooking at some later time?
3 answers
Unfortunately not. It's the one feature missing (and something we missed in an earlier slow cooker we had). It does have a "warm" function though, which stays on for around 4 hours once your food is cooked which helps.
Customer C.Sunbeam
Hi DandJ,
Thank you for your question. Sorry - he HP8555 does not have this feature. Have a look at the CHP300 Express Crock XL Multi Cooker. This has a slow cooker function (amongst many others) and has a time delay function that allows you to delay the start of your cooking so that cooking finishes when you need it.
Kind Regards Sunbeam
No DandJ it does not have a preset progam facility which is a pity. What attracted me though was the searing capability which I find to be good and suits my purpose.
Alisonianasked
Has anyone had trouble with the slow cooker button not working? It won’t scroll through H to low to warm. The timer just changes. Weird. Browning button works. Annoying.
No answers
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Customer C.Sunbeam
Hi Sweet 58. Sorry to hear of the issues you are having with the non stick coating. I urge you to take a closer look at your extended warranty as it sounds strange that it wouldn't cover something lik... Read more
e this - Although I could be wrong! Despite this, Sunbeam would be happy to assist anyway. A new batch of the crock insert is due in early August - please give our customer care team a call and we will put you on the priority list to receive one of these.