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Sunlover Pool Heating
LindaBrisbane
- 16 reviews
Installed 2013 & still going strong!
Not sure what the negative reviews are about! We had our SunLover Solar Heating installed in 2013 and for the 1st time I find myself looking up their number now (which is why I saw reviews) to have a service/repair done. Installer matched the pipes to our roof colour, asked me to look at location of layout of mat to make sure I was happy with the look, asked if I was happy with the installation overall before he tidied up and ran through operation thoroughly. Couldn't be happier! It is incredibly efficient and gives us at least 8 months of poo...Read more
l use a year (we won't get in a 'cold shock' pool!) and after seeing the difference it made in our pool, our next door neighbours had it installed in theirs & now get use of their huge (used to be cold) pool too.Similar opinion? Write a review on ieatwords.com.au!
J.NGreater Melbourne (Inner), VIC
- 7 reviews
Poor quality pool cover !
Purchased this pool cover with 60 months of warranty. Splits down a material join in the middle of the cover after 22 months. Cover is stored as per the manufacturers guidelines and used in a chemical free pool. I have been offered the pro rata amount but expected to pay again for Delivery, Fitting for another cover that might last 2 years... Pass ! Then disposal of the faulty cover Pass !
Similar opinion? Write a review on ieatwords.com.au!
SwaleeSouth East Queensland, QLD
- 2 reviews
An absolute ripoff, poor product, constantly fails.
Had the product installed for 3 years, and regret it immensely. Had a hole spring up on one of the heating blankets, had a couple of pipes fail, used non Galvanized washers with the screws, so they rusted ( not nice on a colorbond roof) and the install had brought up a failed plumbing issue ( no shut of valve, required when the pipes break or heating sheets leak ). The quality of the piping was poor, it was too thin and our plumber told us they used cheap pipe not pressure pipe as required ( it was so bad it shattered when dropped from the one ...Read more
story roof ). Their warranty has a $125 dollar call out fee, so they pretty well make money on small fixes to replace cheap pipe breakages, obviously they are aware of this. It was cheaper to get our plumber to come in and replace the piping that I brought. The one star goes to the Queensland office for trying to help, otherwise stay away. If you expect to have these issues with a product on top of a roof, in Queensland within 3 years, then the product isn't good enough. I wish there could be a option to show photos, as it would put future customers off straight away. Be aware of the small print and service arrangements.2 comments
Annelle C.Sunlover Pool Heating
I am sorry to hear about your experience as we have n record in our system of any unhappy customers, I also find it quite interesting in regards to your comments on having used non glavanised washers... Read more
on the roof screws as we use a roofing screw with rubber washer . The pipe we use is a class 9 or 12 pressure pipe supplied for the purpose of pool and pool heating installations. Please feel free to contact myself in the office to discuss further and see why you are not like all of the other thousands of customers that enjoy a Sunlover pool heating systemSimilar opinion? Write a review on ieatwords.com.au!
Find out how Sunlover Pool Heating compares to other Appliance Retailers
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Dr Sach DeshQueensland
- 5 reviews
Great service and follow up
Richard came and inspected the site .
Advised appropriately what is needed and did not do any excessive sale .
The installer Mich was a great guy, worked hard.
Post installation Richard came back for handover .
Great service so far . Keep it up .
Thanks Richard and team !
1 comment
Annelle C.Sunlover Pool Heating
Thank you for the great feedback!
Similar opinion? Write a review on ieatwords.com.au!
First Experience.
Called for a service after purchasing a new house, wanting to know how the solar pool heating works, agreed to the 1 year service that was in fairness due. Technician came seem to be all working fine and was given advice. No problems. The next couple of days things weren't as they were but may have been messing with the controls a bit. Rang the company and asked for some assistance over the phone was told the boss would ring me. That indeed happened a couple of hours later and walked me through it. All working now very simple instructions over the phone told any issues don't hesitate to call back. All in all good service. No complaints.
1 comment
Annelle C.Sunlover Pool Heating
thanks for leaving us a review. We really appreciate the time you have taken and hope all continues well.
Similar opinion? Write a review on ieatwords.com.au!
How not to support customers
Our system has been installed for three years. First they fitted the wrong pump for the height of the house. Then when the second pump broke down after two years, I asked them to leave the old pump behind so i could get it checked. They did not nor did they ever find it!!! New pump cost me $800
this year it was the sensors turn to fail at the end of November 48 days to get a technician so on the 13th of Jan and finally fixed and $360 Later
Make your own mind up.
1 comment
Annelle C.Sunlover Pool Heating
Hi Scotty, we are sorry that you are unhappy with the service provided by Sunlover Heating. We have installed over 70,000 pool heating systems over 30 years and pride ourselves on both our product and... Read more
our customer service. We would like to discuss this issue with you and based on your review we are unable to locate your details. Could you please contact our Head Office on 03 9887 2131 so we can rectify your issue. - thanks AnnelleSimilar opinion? Write a review on ieatwords.com.au!
Tim L.Sydney, NSW
- 2 reviews
Awful Service - Avoid This Company!
I have just wasted 3 afternoons this week waiting for these technicians to come out & fix their dodgy pool heating installation. Excuses after excuses. I don't know how a business can operate like this? Do not waste your time with these people. They are hopeless.
1 comment
Annelle C.Sunlover Pool Heating
Hi Tim, thank you for taking the time to write a review, however we are very sorry that we have not been able to provide you with satisfactory service.
As our work is completed on a roof and is clas... Read more
sified as highly dangerous, many times we must reschedule works due to weather and other unforeseen circumstances.Similar opinion? Write a review on ieatwords.com.au!
Steve Ssydney
- 2 reviews
- 4 likes
- Verified customer
Don't deal with these guys
Bad service and dodgy installation.Had to get them out 3 times after initial install.
Get other solar pool heating, stay away from this dodgy company, there are better ones out there.
1 comment
Annelle C.Sunlover Pool Heating
Hi Steve, We are usually known for our great customer service and attention to detail in everything that we do. We sincerely apologize for your negative experience and would like to learn more about y... Read more
our situation and what exactly happened. Please contact our Head Office on 03 9887 2131 or email [email protected] and we will get back to you promptly. - thanks AnnelleSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Traceyasked
I sent my pool heater to this company and charged 196 and the system still doesn't work . It comes up with 99. Help?
3 answers
Annelle C.Sunlover Pool Heating
Hi Tracey,
99 refers to an issue with a Roof Sensor. Please contact our office so that we can look into this for you. Annelle
03 9887 2131 or [email protected]
The roof sensor was only replaced last year
Tracey I have a similar system and the problem is usually the plug-in cable from the roof sensor to the pump controller. The contacts corrode. If you unplug and plug in the roof sensor cable a few times, it should reset and work. Hopefully.
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Annelle C.Sunlover Pool Heating
I am sorry to hear about your experience as we have n record in our system of any unhappy customers, I also find it quite interesting in regards to your comments on having used non glavanised washers... Read more
on the roof screws as we use a roofing screw with rubber washer . The pipe we use is a class 9 or 12 pressure pipe supplied for the purpose of pool and pool heating installations. Please feel free to contact myself in the office to discuss further and see why you are not like all of the other thousands of customers that enjoy a Sunlover pool heating system