Around 8 years with Multiport and Super Concepts.
The service they provide is improving and recently Md Salauddin Kader was extremely helpful in providing information urgently. Payment of Bills has been extremely helpful.

Been with SuperConcepts since 2003. If it wasn’t so difficult to change I would have done so years ago. Ongoing never ending system changes usually for the worst. Ongoing mistakes like leaving out an International income of more than $20000 for two years running and it passed audit. Ongoing leaving out Franking Credits. Ongoing requests for Bank Statements when I have provided Data Feed Authorities over and over.
And muck more.

With Super Concepts around 4 yrs
I am extremely happy with the excellent customer service and responses we get when requesting assistance.
I would like to specifically note the tremendous support we receive from Mat Suto during this period .
Rob Jeffries

Fabiane is the epitome of Customer Service and Attention to Detail, qualities sadly missing in the majority of big business today. Fabi ALWAYS goes above and beyond and is an angel displaying patience and guidance in a timely manner. An asset to Super Concepts!

I have been running a SMSF using Ascend to mainly do compliance, Accounting, Auditing and Taxation tasks. I also get good advice from my Client Manager. The fund as been active for nearly eight years.
I am happy with my investment decisions. The current COVID 19 issues have of course played havock with investments.

Sakina Zubair has gone above and beyond expectations with her professionalism, attention to detail, patience and expert guidance. I would highly recommend her services. Thank you Sakina for your support and helping navigate a difficult situation.

I found have Md Salauddin Kader to be a very valuable account manager for us.
He always gets things done in a very timely manner.
He is a great asset to Super Concepts

Our Super fund has been satisfactorily administered by SuperIQ for a number of years. But this year has been a nightmare as the Annual Report and Audit/ Acturial Certificate has not been received to date 19/12/2019. Heffron SMSFSolutions tell me they have not received the reports from SuperIQ to complete the audit and acturial certificate. Therefore it will not be available to send to Centrelink by 31 Dec cutoff.
Which will put our Age Pensions at risk. Please advise me what SuperIQ can do to allow me to head off Clink! Tom Alford Director Drofla Somerset SF Coy. Pty. Ltd. Trustee of Somerset SF.

I've operated my SMSF for 20 years since I retired. I've made all my investment decisions myself and haven't used a financial advisor. I appointed Super Concepts to provide Compliance and meet the requirements of an audit each year, and there's never been any reason to change to another company

I have used Superconcepts services for 15 years and transferred my annual accounts preparation to them in 2010. The compliance advice and service has been excellent with all issues have been resolved in a reasonable time. Last year Superconcepts assisted with the conversion of my SMSF from individual trustees to a corporate trustee that they established and registered on my behalf. This was a complex process with many ownership changes for accounts, investments and insurance policies.
The outcome was a FYE audit with full compliance to SIS regulations for my SMSF.
The ongoing annual fees continue to meet my budget objectives which were much higher before I switched to Superconcepts.

We have been dealing with More Super in one way or another since 2012. As long as you consider them to be one of your team members that you engage with on a regular basis, the B2B relationship is always going to be a positive one for any small advisory firm.

About 15 years. Super Concepts does not control investments - I do. SC administers the Fund paperwork and they do this exceptionally well. I trust them completely and they provide very good advice on the management of the paperwork.

In the last 9 years Super Concepts have completed my annual reporting and audit process. Fees are very comparable to other administration funds and their customer service I rate highly.

I don't know anything about Super Concepts, but have used More Super (now under Super Concepts) for many years. The team have always been very helpful when needed and their Portal is easy to navigate and use.

Our SMSF has been with SuperConcepts for 18 years. Processing of our end-of-year documents to produce a tax return used to take an inordinate length of time and be quite variable, improved dramatically about five years ago, and then everything went wrong last year until our current Client Services Manager took over. This year the turnaround time has been back with the best ever. The result obviously depends on the quality of staff. Congratulations on a job well done, Sharon. The online system features now available to users through the Dashboard are very welcome. If we get consistency in outcomes next year, the 4 stars will become 5.

I have been with Super Concepts for about 6 years. They make running my SMSF simple no matter how complex it is. Their support team are brilliant and I am very pleased I chose them as my administrator.