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Super Concepts (page 3 of 3)
PJs view
- 4 reviews
- 5 likes
Poor Administrarion
Requests not followed up. Unable to understand client service officer. An AMP service delivered by administration staff with little or no decision making or knowledge. Fees for what?
1 comment
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Merv STownsville
- 3 reviews
- 4 likes
Excellent Service for my needs.
I can appreciate the review by 'Phabulous' but concur with the review by 'Sally'. My initial experiences with SuperConcepts were not good but I put my specific concerns to SuperConcepts. Two things occurred. Firstly my account administrator was changed, and there was dramatic improvement in the use of technology [to upload transactions daily and directly from the source, as well as the greater use of the dashboard; especially to upload documents]. Since then, almost 3 years ago, I could not be happier – the account administrator [and othe...Read more
rs in her group] is diligent and proactive, the transactions are updated daily, reconciliations occur monthly, annual returns are lodged promptly. I should also say the technical service, for an additional/ reasonable fee, is excellent!!! The same technical staff also provide regular webinars on many and varied topics that are very practical and relevant to many of the members; I have used the technical service for pension reviews and also estate planning; NB this is not a financial planning service but rather the provision of technical advice, so it is best to put some thought into your own circumstances prior to engaging. I regard myself as being an ‘active’ SMSF trustee/ member and the service provided is an excellent fit for my requirements.
1 comment
SuperConcepts P.Super Concepts
Thank you for your comments. We work hard in providing a good service and appreciate the feedback.
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Sausage factory
SuperConcepts administration business provides an impersonal service. You are treated like a number, dictated to as to how to liaise with the ever changing client service personnel. Time to complete accounts is appallingly slow, particularly as I had subscribed to the daily service (which is not actually daily but rather a monthly reconciliation). Will be looking for a personalised annual administrator for FY16.
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Find out how Super Concepts compares to other SMSF / Small Funds
Know better, choose better.
SallyPerth
- 2 reviews
- 7 likes
Excellent value and service
Super Concepts is an excellent manager for a self manged superfund. They are very efficient - quick to reply to questions and fast with the tax returns. Their fees are very reasonable so you have more left for investments. They deduct their fees on a monthly basis so it is very easy to manage your accounts. Highly recommended.
1 comment
SuperConcepts P.Super Concepts
Thank you for your comments. We work hard in providing a good service and appreciate the feedback.
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
John Rasked
How do I make a complaint.
We are most unhappy with the label of service for the last 6 months .
Our records are never up to date . All the changes in the investments have been sent to Brisbane promptly.oer member number is 10479.
No answers
waughshipasked
where do I find my dashboard
1 answer
SuperConcepts P.Super Concepts
Hi Waugship, could you please provide your details using this link: https://superconcepts.com.au/feedback, our team member will get back to you and work out a solution to your satisfaction.
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SuperConcepts P.Super Concepts
As an organisation committed to high standards we’re disappointed to hear of your experience. We would like to investigate and address your concerns and ask that you contact us at superconcepts.com.au/feedback