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Suzi
- 2 reviews
Super SUPER!
I joined Xpress Super a year ago after huge dissatisfaction with expensive SMSF managers who managed my funds. I was wondering why it was called self managed as I didn't really get a look in! I'm slow with technology and Karl my Supervisor is incredibly patient and helpful. Carefully choosing stocks myself is fun but knowing tech help is a phone call away was what sold me. I have been very satisfied. Costs are down and compliance is done without me. SUPER
SUPER I call it.
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wandbeckSydney, NSW
what was I thinking? SMSF is Easy Peasy :-)
I have been with one of the big managed Super fund for many years. I decided to switch to a SMSF as I wanted to get into precious metals as well as property. I got cold feet each time I looked at this due to what I perceived as a costly and complex process of setting this up. This all changed recently when I came across Xpress Super. They explained the process in simple terms, answered all my questions and were totally transparent throughout.
A big thanks to the team at XpressSuper & particularly Cameron who introduced the service to us. We have had a seamless switchover to the SMSF and its been done in super quick time as we had hoped.
Would recommend your company and services to any of my friends who were looking to do as we have done.
1 comment
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InsightSydney Surrounds, NSW
I tried out Xpress Super for my new 2nd SMSF and was so impressed I have switched my 1st one over too
I have had my original SMSF for about 25 years but when ScoMo capped the size of pension accounts I decided to create another SMSF into which to roll over the remainder of the funds as a separate and dedicated accumulation account. My son had pioneered the way by setting up his own SMSF with Xpress Super and he was so impressed that he suggested to me that I also use them to set up this second SMSF. In June of 2022 this new 2nd one had been going for 2 years so successfully that I decided then to move my initial SMSF also to Xpress Super. I hav...Read more
e been so impressed with the thoroughness and professionalism of the service that I have received I feel a sense of confidence in the management of both funds. Whenever I come across anyone who has, or is thinking of setting up, an SMSF I sing the praises of this company. Not only has the change greatly reduced the accounting etc fees it is the sheer convenience resulting from the automation of the whole process. No longer do I have to assemble several heavy boxes of documents and then transport them physically to the local accountant but instead it is just a matter of a few mouse clicks. This change is certainly one of the best things that I have done in the last few years.1 comment
ServiceXpress Super
Thank you very much for taking the time to provide us with a product review. We are pleased that you have confidence in the management of your funds and look forward to continuing the high level of service you have become accustomed.
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Find out how Xpress Super compares to other SMSF / Small Funds
Know better, choose better.
lisahb
- 2 reviews
Delivery beyond my expectations
I joined after becoming discontent with our previous providers - we had been passed from one person to another to another as the accounting companies were swallowed up by corporates and the fees were extremely expensive for an uncomplicated (cash and shares) SMSF.
The changeover has not been seamless due to factors outside Xpress Super's control but now that we are through the details, we are very happy. The fees charged are much less than our old accountant and the online reports on performance are an added bonus. I wish we'd switched to Xpress Super years ago.
1 comment
ServiceXpress Super
Hi Lisa
Thank you for taking the time to provide a Product Review. Your feedback is appreciated.
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Great experience My wife and I switched to Xpress Super a year ago and couldn't be happier with the move.
From the transfer of our existing funds into a new account created by Xpress Super to the new investment s we made with advice from the staff, the experience couldn't have been more pleasant and easier
August 30th 2022 Update: Great experience
Just want to reiterate that my wife and I chose all our investment strategies on our own. The only advice Xpress Super gave us was how to go about it. Their professionalism was unparalleled.
1 comment
ServiceXpress Super
Thank you for your feedback! Hearing our clients are happy and enjoying the service is very important to us.
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michaelGreater Melbourne (Inner), VIC
- 2 reviews
thanks for all the help
first all id like to say i dont do reviews,,,,
but in this case i cant help but mention all about the help i received moving my SMSF to express.
from my first initial conversations with EMMA, i knew it wasn't going to be easy,
but with help from Emma,Kate, Cameron, and now my main man Karl its all done and all in one place
easy to follow platform,
Karl has been terrific with my follow up questions and now i have a good understanding of how it all works and hopefully going forward i don't have to annoy him too much,
that said and every thing running smoothly now,, im about to add an investment property, but im sure Karl will handle it,,
thanks to all, cheers michael
1 comment
ServiceXpress Super
Thank you for taking the time to provide a review for us Michael. We hope you continue to enjoy the Xpress Super service.
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Terrible
Been with xpress super for couple of years, had trouble right from the start which only compounded further when dealing with an incompetant employee "[Name Removed]"
Do not use xpress super!
3 comments
ServiceXpress Super
We are sorry you have left such a negative review. This is important to us, as our goal is to provide great service to all our clients, which has been reflected in all of our reviews to date. Given yo... Read more
ur identity and specific concerns are unclear, we would appreciate if you made contact with us on 1300 216 860 or [email protected], so that we can help to address your concerns. Regards, EmmaToo little, Too late!!
Tried multiple times to correct issues but it was made quite clear on more than one occasion by [Name Removed] that money is more important than anything else, so based on that... Read more
basis and others xpress super will not see anymore of my business and i will make it very well known to others i know are with xpress super to get out while they canServiceXpress Super
Thank you for your comments. We always appreciate reviews, good or bad, and we work hard to understand the reasons so that we can ensure we provide excellent service. We hope you find what you are l... Read more
ooking for in your next provider, and our offer to discuss your particular concerns remains open. Regards, EmmaSimilar opinion? Write a review on ieatwords.com.au!
Great onboarding
I've just switched my existing SMSF to Xpress Super, and the process has been very smooth, with clear communication and responsive staff. The online access I have to view up to the minute details of the SMSF and its investments looks clear with helpful information for managing the fund. Competitive fees and great experience so far.
1 comment
ServiceXpress Super
Hi Stuart, thank you for your feedback! Hearing our clients are happy and enjoying the service is very important to us.
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MummabearMetropolitan Adelaide, SA
- 2 reviews
No regrets
GREAT. Can always get someone on the phone. Actual helpful and intelligent English speaking staff - seems too good to be true I know. smoothly run company. Do NOT sign up with other sketchy online funds. They do not take calls and you will have a $hit time dealing with them. I know this from experience. Xpress on the other hand aee the right price and the service is legit A+
1 comment
ServiceXpress Super
Thank you very much for your feedback on your experience with Xpress Super.
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Find out how Xpress Super compares to other SMSF / Small Funds
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BrianIllawarra, NSW
- 6 reviews
- 3 likes
- Verified customer
Fantastic company to manage your SMSF
I have dealt with Xpresssuper for 5 years and have found them to be truly tremendous in every way. My Xpressuper manager and supporrt staff are very friendly, courteous, do everything in a professional manner and everything in a timely fashion. Communication is predominately carried out by email, but you can phone as well. They handle all the administration of my SMSF, from setup, accounting, auditing, compliance with ATO, everything. Costs are about $1000 pa for everything, it does not depend upon value of portfolio. They don't advise but they do have a related company that can do this. Truly I have never had an issue with them or any conflict whatsoever.
I thoroughly recommend them to manager your SMSF
1 comment
ServiceXpress Super
Hi Brian, thank you for taking the time to provide a Product Review. Your feedback is appreciated.
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JockNorth Queensland, QLD
Does exactly what it says on the packet
I've been with Xpress Super for almost a year now and they've given me a great set of tools and personalised service to effectively manage my SMSF.
I have absolutely no hesitation in recommending them.
1 comment
ServiceXpress Super
Thank you for taking the time to provide a review for us. We hope you continue to enjoy the Xpress Super offering.
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SamSouth West, WA
Very Professional
We moved the administration of our SMSF to Xpress Super in July 2018 where their attention to detail is like a "breath of fresh air" and I highly recommended them.
1 comment
ServiceXpress Super
Thank you for your kind words Sam. We love to hear our clients are happy!
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New client
I have recently moved to Xpress Super after my previous accountant decided to retire. The information provided is extremely comprehensive and the service is competitively priced.
1 comment
ServiceXpress Super
Thank you Mark. Your feedback is very important to us.
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KateMelbourne
Outstanding Team
I joined Xpress Super in January 2018 and would highly reccomend them to anyone looking for a professional dedicated team. Cameron, Emma and the team have always provided me with prompt service. I am glad I made the decision to change to Xpress Super, I will always remain with them as a loyal customer. They are very deserving of the five out of five star rating. Well done Xpress Super and a huge thank you to Cameron for his never ending patience and support. If you are thinking of a Super Fund to join or change to then look no further than this amazing team and Company.
2 comments
ServiceXpress Super
Thank you Kate. We appreciate you taking the time to provide us with a product review. Nothing makes us happier than hearing the decision to transfer to Xpress Super was a good one!
You are most welcome and deserving of any positive reviews. Kate x
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M TaylorSydney
- Verified customer
I recommend
Cameron and Emma provide a great service. I have never had a bad experience with Xpress Super, thank you very much!
1 comment
ServiceXpress Super
Thank you very much Meiko. It's such a pleasure working with you.
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Absolutely delighted
Been with these guys 5 years now and they just keep getting better.
Dealing the same staff over that time has been good for continuity.
"Surprise and Delight The Customer" seems to be their mantra.
Have saved me 10's of 1000 in tax by correcting previous expensive bad advice, they are great value for money.
1 comment
ServiceXpress Super
Thank you for taking the time to provide a review for us Doug. We hope you continue to enjoy the Xpress Super platform.
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GarryMount Gambier
I am really happy I transferred my SMSF management to Express Super
I recently transferred the management of my SMSF from an accounting practice to Express Super. The transfer was efficiently done with a minimum of fuss by Cameron & Emma. For the first time in 10 years, with Class Super, I am now able to check the status of my SMSF on a daily basis, all for significantly less $ I had been charged in the past. The integration of share buying/selling and the purchase of fixed interest products is great for people like myself who are hands-on. Would thoroughly recommend Xpress Super to anyone for the management of their SMSF.
1 comment
ServiceXpress Super
Thank you for taking the time to provide us with a product review.
From a compliance perspective it's important for Trustees to be as informed as possible so we are thrilled to hear you are enjoying the Class Super 24/7 online reports.
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RussQueensland
- 2 reviews
XPRESS ! in every sense of the word
All the necessary paperwork which is immense when setting up SMSF, was handled so quickly & efficiently, I actually found this company working TOO FAST! Not that that was a problem, far from it, but I ended up being the one to 'take a few days' with stuff, when it was same day service from XS.
My case manager Cameron answered questions quickly over the phone & the company even banked my roll-over cheque(s) for me in Adelaide, rather than send them up to me in Sydney.
In a world of where the private sector cuts costs to the bone, pr...Read more
actising out-sourcing with religious zeal, & government regulators layer-up more & more compliance bureaucracies, the team at Xpress blaze a path through it all. Press Super: The ultimate one stop shop!1 comment
ServiceXpress Super
Thank you Russ. We appreciate you taking the time to provide us with a product review.
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AdvocateSydney, NSW
- 3 reviews
- 1 like
Excellent product and service
Very happy with the quality of this product and service.
One item of feedback would be to improve the data feeds for international stocks so they can be viewed online.
1 comment
ServiceXpress Super
Thank you for taking the time to provide a product review. We are continually working with Class Super and provide them with regular feedback around data feeds.
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- Verified customer
Thank you Xpress
Excellent customer service from Cameron and the staff. It was easier than I thought. Step by step setup. Thank you express super, I would recommend cameron and he's team to others.
1 comment
ServiceXpress Super
Thank you for taking the time to review Xpress Super. We love hearing that our clients are happy!
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Questions & Answers
David John Lynchasked
How can we transfer our super from other super to xpress super can we talk to someone to explain to us advantages?
2 answers
ServiceXpress Super
Hi David
We would be delighted to talk to you and walk you through the process.
Please contact us on 1300 216 890 or provide us with your contact details at [email protected].
Hi David.
Yes, contact them directly and they will show you the process so you will understand. They are very courteous and very patient. If you don't understand ask them, and again till you understand. I am sure you will understand it the first time. All the best.
Regards
Brian
Donfitzasked
My wife and I have a SMSF of approximately $1,300,000 in pension mode administered by a Cavendish Super. I am 86 in uncertain health and would like to simplify the financial situation for when I die.
Do you have a balanced product that would handle completely all the administration and pay a monthly pension to my wife. If you do, what would be the entire annual cost for the product and what was the performance of the product for the last 5 years.
Don Fitzgerald
Emeritus Professor
1 answer
ServiceXpress Super
Thank you for contacting us Don. We would be delighted to assist you with your SMSF needs.
In order to provide you with further information on our fees, we require additional information from you. Can you please email the team at [email protected] or contact us at 1300 216 890.
Jaanasked
Hi my wife and i are looking at a sandwich bar to biy with smsf and we would like to know if you help with bank loans or do you just do the online platform? we need to borrow about 250k
1 answer
ServiceXpress Super
Hi Jaan - We can certainly assist with the compliance structure, however any loans will need to be arranged by you directly.
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ServiceXpress Super
Thank you for sharing your experience. We love working with clients like you and we're very proud of our staff and solution.