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Reviews

4.9

79 reviews
5
(76)
4
(2)
3
(0)
2
(0)
1
(1)
  • Transparency
    4.7 (9)
  • Customer Service
    4.5 (10)
  • Rates and Fees
    5.0 (3)
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K and A

K and A

  • 3 reviews

Outstanding Customer Service

published

My husband and I have recently moved management of our SMSF over to Xpress Super. It was quite a complex process but Emma and the team made it as efficient and streamlined as possible. The online portal is extremely user friendly and customer service has been outstanding to date.



1 comment
Xpress Super
ServiceXpress Super

Thank you Kelly. We appreciate the positive feedback and couldn't be happier that you are enjoying the online portal.

Couldn't be happier

published

Xpress has been very supportive and helpful through the process of setting up my SMSF. There is a lot of paperwork and persistence needed to work through the process, but xpress made it as easy as possible

1 comment
Xpress Super
ServiceXpress Super

Thank you Tosh. We love hearing our clients are enjoying the service offering!



Biddleonia007

Biddleonia007South East Queensland, QLD

  • 10 reviews

Delivers what they Promise!

published

Have recently set up my new SMSF with XPress Super and now in the process of rolling over our super into our new fund. The process has been extremely easy. All trading and bank accounts have been opened for us and are ready to use. Any questions we have had have been answered by Emma in a very timely fashion. Thanks again team.

1 comment
Xpress Super
ServiceXpress Super

Thank you very much! We are so happy you are enjoying the Xpress Super service

SMSF / Small Funds

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Back up service to die for!

published

The back up service that I have received since engaging the professional services of Xpress Service has been nothing short of fantastic. Very supportive and prompt. Thanks Emma.

1 comment
Xpress Super
ServiceXpress Super

Thank you Michael

chandra

chandraAU

  • 2 reviews
  • Verified customer

Very happy!

published

I was recommended to come to Xpress Super by a friend who was extremely impressed with their service. I know I handed over a bit of a mess and a fairly big job but Emma and her team have been fabulous and very amiable with me. I like the idea of Xpress Super being on top of every transaction we make, knowing if dividends have gone missing etc and also providing up to date technical information. Believe me, this is not so easy to come by. If you want to have an SMSF then you are best to come to Xpress Super as your typical non-specialising accountant will not be on top of all the latest changes. The Super Fund laws are changing too rapidly for anyone other than a specialist to keep up to date with. I am very glad I found Xpress Super!

1 comment
Xpress Super
ServiceXpress Super

Thank you very much. We love to hear you are happy with the service.

M Dagg

M DaggKingscliff

  • 3 reviews
  • 3 likes

Great one stop shop for a smsf

published

Xpress Super have been great to work with, they are fast, informative and make the whole process stress free. A special thank you to Emma who has been very helpful and efficient.

1 comment
Xpress Super
ServiceXpress Super

Thank you very much.

Outstanding service

published

I stumbled across this service after deciding last year that I needed to bring my SMSF's administrative costs down and was impressed by the idea that I could access a portal that told me all I needed to know at a glance whenever I wanted. I could not be happier. Prompt and courteous attention has been given to the severe injuries I have made, and the efficiency of the service is impeccable. I cannot recommend highly enough!

1 comment
Xpress Super
ServiceXpress Super

Thank you Jonathan

Tony

Tony

  • 2 reviews

Aprofessional service

published

Xpress Super provide a streamlined and professional service that is both efficient and easy to transfer our SMSF details.
Product variety and admin is excellent. Thankyou...

1 comment
Xpress Super
ServiceXpress Super

Thanks Tony

Ian S

Ian SGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like
  • Verified customer

This is how it should be (XPRESS Super gets it right)

published
1 comment
Xpress Super
ServiceXpress Super

Thank you very much Ian!

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Simple and hassle free

published

A simple and hassle free way to administer your SMSF. I moved to Xpress Super a number of years ago and have been very impressed with the level of service apart from the substantial cost savings. The software is easy to use and there has been no technical issues that I am aware of. The end of year tax returns and audits have always been completed quickly and on time. Overall I am very happy using Xpress Super.

1 comment
Xpress Super
ServiceXpress Super

Thank you Tony. Your feedback is appreciated.

I recommend Xpress Super

published

I recently handed over my super administration to Xpress Super. I have just reviewed, in great detail, the 2015 documents produced and have been very impressed with the professionalism of the accounts, tax return and minutes produced & the electonic document signing system. I feel I have a more up to date professional product than what was produced by my previous accountant and am saving a significant amount of money in administration fees.

1 comment
Xpress Super
ServiceXpress Super

Thank you for the feedback Bronwyn. We are glad to hear you are enjoying the Xpress Super service.

Very happy with XpressSuper

published

I moved the administration of my SMSF to Xpress Super from my accountant of 25 years recently. I'm saving around $4000 a year and with the daily online reporting by Express Super I get much more for less money!
Almost too good to be true, but it highlights the power of efficiency.
Why did it take me so long to make the change? !!!

Thank you Xpress Super

published

I have a very simple SMSF so decided to move from SuperGuardian to their new Xpress Super service in 2013 to save on fees. I'm in pension mode and use the daily online reports to monitor by income from investments to determine when to make pension drawings. The online reports are simple to use and understand which is important to me. The turnaround time on any queries is fantastic - not to mention my tax return that was finalised and lodged in July! It's rare to find client service to this high standard in any industry these days. Well done team!

1 comment
Xpress Super
ServiceXpress Super

Thank you Joyce. We pride ourselves on finalising our clients tax returns as early as possible so we are happy to hear you are impressed with the service.

SMSF - made easy

published

Thinking of opening an SMSF but like me, are unsure of all the hidden costs, the complex paperwork, and thinking it was all too hard.
SMSF are the answer, no hidden costs, pre filled forms, Emma, Josh & co all on hand to answer any questions you have and are all great with their assistance, in no time at all did I have an SMSF opened.
Highly recommended, easy, BIG cost savings

1 comment
Xpress Super
ServiceXpress Super

Thank you Steve. We appreciate you taking the time to provide us with feedback.

Great Product, Big Service, Little Price...

published

Xpress Super is a fantastic product, only bettered by their service. Emma was refreshingly professional, and super responsive. Emma and Josh pretty much did everything for me and within a few weeks I had all aspects of the fund set up. The SMSF platform is user friendly, and the service and technical support are everything I hoped for at a fraction of the cost I was finding everywhere else. Couldn't be happier, easily earn their 5 stars.

1 comment
Xpress Super
ServiceXpress Super

Thank you Perry. We are thrilled you are enjoying the service.

SMSF / Small Funds

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Gary

GaryLakelands

Terrific support from both Karen and Emma

published

Very knowledgeable and great support mechanisms in place. I have only recently joined but I am confident in the mechanisms in place and the email response times have been very quick. I would recommend to my friends and anyone looking at establishment of am SMSF!

1 comment
Xpress Super
ServiceXpress Super

Thank you for the feedback Gary

Great to work with

published

Emma was amazing to work with. All my questions were answered quickly and using terms I would understand. The establishment of my own SMSF was effortless and straight forward, now to get a property under my belt!

1 comment
Xpress Super
ServiceXpress Super

Thank you for your kind words Paul!

Ground-breaking service

published

Technology and innovation arrives in the SMSF space. Xpress Super drives down the cost without compromising on the administration and service support. Have recommended to others already and will continue to do so.

1 comment
Xpress Super
ServiceXpress Super

Thank you for your continued support Rob.

Super Service Super People Super Price

published

We are amazed at the simplicity of the Xpress Super system. Previously, we would spend many hours compiling information, then having to wait months for the results and paying more than double for the privilege. Now, with the click of the mouse, up to date information is available whenever we need it. Our manager, Emma, provides us with same day service in answering our queries. So, what are you are you waiting for? Make the change today, you will be so glad you did!

1 comment
Xpress Super
ServiceXpress Super

Thank you for the positive feedback. We are so glad you enjoy the daily online access to your reports.

Xpress rocks!

published

After being 'stung' for a number of years with excessive fees I feel blessed to have been accepted and nurtured as a valued customer. I am learning more and more about the intricacies of my SMSF and feel more confident in every way

1 comment
Xpress Super
ServiceXpress Super

Thank you for the review Peter. You certainly are a valued client.

Page 3 of 4
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Questions & Answers

David John Lynch

David John Lynchasked

How can we transfer our super from other super to xpress super can we talk to someone to explain to us advantages?

2 answers
Xpress Super
ServiceXpress Super

Hi David
We would be delighted to talk to you and walk you through the process.
Please contact us on 1300 216 890 or provide us with your contact details at [email protected].

Brian
Brian

Hi David.
Yes, contact them directly and they will show you the process so you will understand. They are very courteous and very patient. If you don't understand ask them, and again till you understand. I am sure you will understand it the first time. All the best.
Regards
Brian

Donfitz

Donfitzasked

My wife and I have a SMSF of approximately $1,300,000 in pension mode administered by a Cavendish Super. I am 86 in uncertain health and would like to simplify the financial situation for when I die.
Do you have a balanced product that would handle completely all the administration and pay a monthly pension to my wife. If you do, what would be the entire annual cost for the product and what was the performance of the product for the last 5 years.

Don Fitzgerald
Emeritus Professor

1 answer
Xpress Super
ServiceXpress Super

Thank you for contacting us Don. We would be delighted to assist you with your SMSF needs.

In order to provide you with further information on our fees, we require additional information from you. Can you please email the team at [email protected] or contact us at 1300 216 890.

Jaan

Jaanasked

Hi my wife and i are looking at a sandwich bar to biy with smsf and we would like to know if you help with bank loans or do you just do the online platform? we need to borrow about 250k

1 answer
Xpress Super
ServiceXpress Super

Hi Jaan - We can certainly assist with the compliance structure, however any loans will need to be arranged by you directly.

Get an answer from our members and Xpress Super representatives

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