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Reviews

4.9

79 reviews
5
(76)
4
(2)
3
(0)
2
(0)
1
(1)
  • Transparency
    4.7 (9)
  • Customer Service
    4.5 (10)
  • Rates and Fees
    5.0 (3)
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Very happy with Xpress Super

published

Xpress Super have been excellent to deal with. Cameron is very professional and very efficient in getting back to me with all my queries, be they simple or complex. It's been a massive task to move our super to SMSF but Xpress Super helped us navigate through the steps and made the process manageable. I would be very happy to recommend this business to my friends or anyone looking to establish SMSF.



1 comment
Xpress Super
ServiceXpress Super

Thank you for your feedback Natalia, much appreciated.

Trevor

TrevorBallarat

Totally satisfied

published

I cannot find fault with the responsiveness and professionalism of both Emma and Cameron. They have made the transition from the use of an accountant to Xpress Super easy. In addition the up to date reporting system is very impressive and allows for more educated decisions to be made.

1 comment
Xpress Super
ServiceXpress Super

We love hearing the transfer to Xpress Super was easy. Thank you very much for your feedback Trevor, much appreciated.



Jude

JudeDarwin, NT

  • 2 reviews

Fantastic so glad I swapped to Xpress Super

published

Having struggled for a few years with a local accounting company and having to wait almost 12 months to get the previous years accounts finalised. This is so much simpler, can see exactly where I am at any given point in time. They ensure I am compliant with all aspects and up to date with forms etc. Great work you guys please keep it up.

1 comment
Xpress Super
ServiceXpress Super

Thank you very much for your review Jude. We appreciate you taking the time to review the service offering.

SMSF / Small Funds

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Great and detailed service

published

Thanks to people of Xpress Super ... superb attention to detail and easy to work with.
Would be more than happy to refer.
The portal is a little thin on functionality thou.

1 comment
Xpress Super
ServiceXpress Super

Thank you for taking the time to review the offering John. Please email us with what information you are looking for or any suggestions on the portal.

thanh ha phan

thanh ha phanFairfield

excellent service by emma and cameron

published

been searching around for some help with smsf, seek help with the big 4 banks each of them wanted a fee of $400
if not more no one was willing to help unless payment made first fair enough but based on exchanged emails between these 4 banks no one was really interested in setting up my smsf correctly, i searched and search only if i knew about xpress super earlier, they applied instant help paid a establishment fee of $99 by the next day i had paperwork set up for my super fund.
these guys are the real deal, emma and cameron seek in your best interest.
cheers guys.

1 comment
Xpress Super
ServiceXpress Super

Thank you for your feedback, we really appreciate it.

Great Service

published

Emma and the team were very patient in helping me transition to Xpress. They did a lot of work to get my somewhat complicated SMSF moved across and I was very satisfied with the service

1 comment
Xpress Super
ServiceXpress Super

Thank you very much for taking the time to review the Xpress Super service Rudy.

Professional and efficient

published

Xpress Super is a professional and very efficient organisation. Emma and Cameron were very helpful and supportive in transferring our SMSF account. Xpress Super has made the transition drama free. I will also like to thank the team for their continous outstanding support.

1 comment
Xpress Super
ServiceXpress Super

Thank you for taking the time to provide a review for us. We hope you continue to enjoy the Xpress Super platform.

Adrian Ong

Adrian OngCanberra

  • 2 reviews

Professional and efficient

published

Despite a fairly complicated setup with multiple trading and banking accounts, multiple trustees and incomplete documentation, my SMSF transfer to XpressSuper went pretty well and eventually was given the online access to be able to view and verify my setup and balances. Thanks to the X team and especially Cam for his responsive assistance, Emma's timely update on progress.

1 comment
Xpress Super
ServiceXpress Super

Thank you Adrian. We hope you enjoy the online reports!

Absolutely Happy

published

Totally recommend XPress Super - Have spent the lat 20 years under serviced & overcharged by a respected accounting Firm - did a stack of research for alternatives & Xpress Super has delivered in spades making it as painless as possible to make the switch. Nowhere near the drama I anticipated to do it. Plenty of speedy responses & once up & running, a very informative platform that is easy to understand. Importantly, also plenty of easy links to information & questions regarding all things SMSF. up to date rules, retirement issues, its all there. Absolutely Happy

1 comment
Xpress Super
ServiceXpress Super

We love hearing the transfer to Xpress Super was painless. Thank you very much for your feedback.

SMSF / Small Funds

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Caroline

CarolineMelbourne

Exceeded expectations

published

Xpress Super has been incredibly responsive and efficient; so easy to work with. We are a small financial planning firm that has so far referred about 10 Funds and we hope to eventually migrate all of our SMSFs to XS. Thank you Emma for being so very helpful; both the product and service have exceeded expectations.

1 comment
Xpress Super
ServiceXpress Super

Thank you very much Caroline. Music to our ears :)

Andrew

AndrewGeelong

  • Verified customer

Perfect for our Clients

published

We are an accounting and financial planning firm with about 200 SMSF clients. We have been trying to find a simple online solution for our SMSF clients, to free up our time to concentrate on offering advice without all the hassle of administration and compliance. Xpress Super have delivered all of this and above. Our clients now have daily online reporting and allows us planners to have accurate up to date reports to deliver advice to our clients. The service is second to none.

1 comment
Xpress Super
ServiceXpress Super

Thank you for the feedback Andrew, very much appreciated!

  • Verified customer

The ONLY SMSF to use in Australia :D

published

After doing some extensive research on SMSF's I decided that Xpress Super was the best option around. They are incredibly helpful, patient (when it comes to my stupid questions) and always answer my emails and phone calls in a timely manner. I can't recommend Xpress Super enough if you are wanting to set up your own SMSF. Thanks for all your help Emma and Cameron, I really appreciate it : )

1 comment
Xpress Super
ServiceXpress Super

Thank you for your kind feedback. Nothing makes us happier than a happy client.

Simone

SimoneGreater Melbourne (Inner), VIC

Great service.

published

The team have been most attentive and nothing is too hard for them. Thanks for your patience with all the paper work.

1 comment
Xpress Super
ServiceXpress Super

Thank you Simone. We appreciate you taking the time to provide a product review.

KBS

KBSSydney, NSW

  • 2 reviews

Xpress Super- the best team ever!

published

Xpress Super are managing my SMSF. They have a very good team. They deal with me with that personal touch such that I feel as if I am a part of them.
They are available all the times to assist with any issues that I might have. To be with them is the best choice that I ever made.

1 comment
Xpress Super
ServiceXpress Super

Thank you very much for your feedback, it means a lot to the team.

Ronald van Riet

Ronald van RietMelbourne

  • 2 reviews

Excellent service and communication

published

Emma and team are extremely efficient and fast. Nothing is too difficult and I would also thank Cameron for his patience with me as I am new to SMSF. Keep it up!

1 comment
Xpress Super
ServiceXpress Super

Thank you Ron. It has been pleasure assisting you with the setup of your SMSF.

SMSF / Small Funds

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Great platform

published

Xpress were very thorough in taking in my information and and setting up the online platform. Will be a great deal easier going forward.

1 comment
Xpress Super
ServiceXpress Super

Thank you for your review Hugh. Much appreciated!

  • Verified customer

Xpress Super review

published

We transferred the administration and returns for our fund and updated our trust deed over the last year and have been very pleased with our decision. We have found the team at Xpress Super to have been very professional and amiable in our dealings. We look forward to many years of dealings with Xpress Super.

1 comment
Xpress Super
ServiceXpress Super

Thank you very much for your feedback Wayne. It's very much appreciated!

Couldn't be happier!!

published

We crossed over to express 1 year ago from a big financial superfund and couldn't be happier.
The cost to have Super Guardian administer our SMSF is great value as is the help & assistance from Emma & Olivia and all the team there.
Great Company & Great Product

1 comment
Xpress Super
ServiceXpress Super

Thank you Shane. We appreciate you taking the time to provide us with feedback on our service.

A cost effective and flexible package

published

I work in the Financial Services industry and have seen a lot of super fund alternatives. I have been more than happy Xpress Super. The setup was't difficult, Emma and the staff are very helpful, the technology and reporting is excellent and you get a cost effective solution with good portfolio options. No thoughts of moving since.

1 comment
Xpress Super
ServiceXpress Super

Thank you Greg. We appreciate the positive feedback and couldn't be happier that you are enjoying the online reports.

Mick

MickVarsity Lakes

  • Verified customer

It's easy with Xpress.

published

I have recently moved from an Industry Super Fund to a SMSF with the help of Xpress Super. I couldn't be happier with the service and expertise of Xpress. All the paperwork and setting up of accounts were taken care of by Xpress in a professional and timely manner.I highly recommend Emma and the team at Xpress Super.

1 comment
Xpress Super
ServiceXpress Super

Thank you for your kind words Mick. It is a pleasure working with you.

Page 2 of 4
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Questions & Answers

David John Lynch

David John Lynchasked

How can we transfer our super from other super to xpress super can we talk to someone to explain to us advantages?

2 answers
Xpress Super
ServiceXpress Super

Hi David
We would be delighted to talk to you and walk you through the process.
Please contact us on 1300 216 890 or provide us with your contact details at [email protected].

Brian
Brian

Hi David.
Yes, contact them directly and they will show you the process so you will understand. They are very courteous and very patient. If you don't understand ask them, and again till you understand. I am sure you will understand it the first time. All the best.
Regards
Brian

Donfitz

Donfitzasked

My wife and I have a SMSF of approximately $1,300,000 in pension mode administered by a Cavendish Super. I am 86 in uncertain health and would like to simplify the financial situation for when I die.
Do you have a balanced product that would handle completely all the administration and pay a monthly pension to my wife. If you do, what would be the entire annual cost for the product and what was the performance of the product for the last 5 years.

Don Fitzgerald
Emeritus Professor

1 answer
Xpress Super
ServiceXpress Super

Thank you for contacting us Don. We would be delighted to assist you with your SMSF needs.

In order to provide you with further information on our fees, we require additional information from you. Can you please email the team at [email protected] or contact us at 1300 216 890.

Jaan

Jaanasked

Hi my wife and i are looking at a sandwich bar to biy with smsf and we would like to know if you help with bank loans or do you just do the online platform? we need to borrow about 250k

1 answer
Xpress Super
ServiceXpress Super

Hi Jaan - We can certainly assist with the compliance structure, however any loans will need to be arranged by you directly.

Get an answer from our members and Xpress Super representatives

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