Terri Scheer

I can't comment on claims as we never had to make one. But, when we sold our rental property I contacted TS about a refund of the unused portion of our premium as we had only just paid our annual premium 2 months prior. I was a bit slow in getting in touch, But, when I rang, the young lady from TS could not have been more friendly. She immediately arranged for a refund, and even backdated it to the date of sale, which I did not expect. And, the refund came through the next day. So I can only say we were very happy.

Hi,
i like to thank terri scheer team for helping me get my rental income back, i lost 4 months worth of income and i thought the process will take long, however it wasn't as long as i thought it be.
Our agent provided the right documents and information which i thank them for as well.
If you provide the right documents, i'm pretty sure the transaction will go smoothly.

The one thing terri scheer would need to improve on is the wait on the phone.

but overall i'm happy with the outcome.

Despite having two sets of tenants in a row who did damage, Terri Scheer did not put the premiums up. Indeed they were well in their rights to have refused us insurance after that. One lot of tenants were chosen by a Real Estate agent, and chose the next lot myself which worked for 18 months then turned pear shaped when the tenants split up, and one of them trashed the place. There were excesses to pay, but the rent arrears for the second tenant was looked after once the bond was exhausted and we had to get the bailiff in. Did not cover all the...

Our tenant left without paying 4 weeks rent, trashed the house including multiple holes in walls and numerous items broken needing replacement such as our clothes line, letter box etc.

I read some terrible reviews about Terri Scheer which set my expectations very low. The claims process is very painful, they request every document imaginable. Once that's complete then you have to break down the costs for every single repair, as specific as 'main bedroom left wall x 2 holes costing $300' and so on.

After completing all the requested paperwor...

We had two properties insured and had to claim once. Had no issues at all. We have recently sold both properties and contacted the office. Spoke to Miranda who was friendly,professional and very competent. Business completed very quickly. Cannot speak highly enough of this service.