I have 2 investment property landlord and house insurance policy with Terri Scheer for two years. When my policy was due for renewal, they increase a lot even I don't have a successful claim. I had been told to re-register a new policy instead of renew the existing policy to get a cheaper rates. Why they can't just increase a reasonable percentage to help the existing customers to renew their policy easier?

We have had the experience from hell with our first tennant who refused to pay rent and damaged our property. It took us several evictions, a tribunal and a sheriff to get her out and we are out of pocket around $4k. Today they told us we arent covered for rental arrears due to a technicality. The manager didnt even call us back after we made a formal complaint. They have no idea what we have been through and we are now in finaincial hardship with our bank. Im getting legal advice and writing to the ombudsmen. This is a joke. Whats the point of doing the right thing.

I have been trying to call them on 1800 804016 and 08 82055110 but cant get through or leave a message. Have them to call but no reply.
They are now not receiving any correspondence on their web site, this is extremely disappointing. !!!!! Why have they switched off the 'please select option so nothing can be sent???

Apparently COVID is not listed as a covered item so they won’t pay landlords insurance for loss of rental. Not supportive. Not caring. Not in the least bit compassionate or helpful.

Terri Scheer Please call me Policy number TS1092338LPP I can not get through on your 1800 number have tried on three separate occassions including your email. Dissapointing dissapointing bad service next call is to Ombudsman

Lodged a claim In February they keep requesting the same thing over and over and over again despite confirming receipt and that it’s being assessed and straight forward...only to to be asked again and they push back another 7-10 days!

Lodged a claim but it takes ages to get a respond. The property was unhabitable but still they want to advertise the property. Text messages has been sent directly to their loss adjuster but no reply. They want to held up all the repairs but not even arranging people or assessor to visit the property until you contacted them. requested again and again same documents.

Terri Scheer go to great lengths to deny claims or to significantly reduce their insurance liability, despite overwhelming evidence of deliberate damage or tenant neglect and supporting documentation. Avoid Terri.

Claim rejected on a very, VERY questionable "loophole".
Tennant's were to pay Fortnightly, which they did and were on time for several months.
BUT when that time comes when you need your insurance, because they stop paying rent...
LOOPHOLE! Apparently the insurance is invalid because the Tennant didn't pay rent within 7 days of moving in (even though rent was to be paid fortnightly), so according to Terri Scheer they were in "arrears" from the start so policy invalid .
If you wonder why claims take so long to process.. it's because they are looking for any questionable loophole to void your claim.
Cancelling all 4 of my policies ASAP.
Advise to stay well away from Terri Scheer.

I have just received my landlord insurance renewal notice, with a 26.4% increase in premium and no adequate explanation other than that "they have had a large increase in claims from self-managers". No allowance made for the fact they have had NO claims from me across nearly 10 years, so I am penalised because of others. I am looking elsewhere for a more reasonable company.

We have two rentals, both with Terri Scheer. Our first ever claim due to tenant damage has been a nightmare, TSI have done everything they can to reject the claim.

Tried to make a small claim for damage caused by a tenant, after years paying insurance premiums to Terri Sheer. They declined on technicality and I then found it would be near impossible to ever make a successful claim with them, so cancelled the policy.

Over the years, I've had to lodge a few claims on behalf of clients who were wise enough to have Terri Scheer Landlord Insurance. To date, each claim has been settled appropriately and my clients have not been disappointed. As long as the right documents are provided to support the claim, each claim has been processed and paid out in a timely fashion. Of course, one has to allow for delays as a result of holidays or major disasters, but that would apply to any insurer.

Our investment property became uninhabitable for several weeks in the peak Christmas period and Terri Scheer refuses to cough up despite it being an untenantable property. We forked out thousands from our own pocket to relocate our tenant. Kinda defeats the entire purpose of landlord insurance, wouldn’t you agree?

We had landlord insurance and unfortunately was required to make a claim. The process went on for a long long time and we were required to provide purchase proof of stolen products that were over a year old. The questions asked and the manner of the person on the claims line was very unprofessional and not empathy was expressed at any time. Very disappointing and we have now cancelled the insurance and gone elsewhere. A claim was finally paid - but well below any replacement value and short of compensating. Be wary !