Terri Scheer (page 5 of 7)

TS require you to itemize all your damages so far as to allow them to NOT pay you anything for them.
(eg. In Bed 1 I had a hole in the wardrobe door, small holes x4 on 1 wall, 2 x damages on another wall, damage to both window sills, ceiling damage x 3. They requested each of these damages (x12) be itemized in the repair quote.
None of the repairs were covered as each item fell below the minimum $250 excess (per item) for accidental damages.

The way they calculate loss of rent is incomprehensible. We lost a total of 6 weeks rent ($420p/we...

Have been a customer with Terri Scheer for approx. 2 years. Our ex tenants, tho started great, turned out to be a nightmare, we had to have them evicted. They completely trashed our rental! We went through the massive process of working with Terri Scheer and the loss adjuster to complete and substantiate our claim, though it was an incredibly stressful time, with prompt communication and full disclosure of our situation, Terri Scheer assisted with a part payment at a time when we were financially devastated, our accounts were completely gutted ...

I look after my sons Investment property that had Terri Scheer Landlords insurance and we made a claim after a feral tenant in a short tenancy managed to put deep scratches to polished timber floors in 3 rooms and a hallway.
They required a lot of information that seemed a bit over the top as i had a bad tenant many years ago and had a claim with EBM and was not as difficult to submit a claim.
We supplied all information and then more information but was told, in the fine print floors are not covered for damage!! We then claimed for loss of r...

My current victimisation by this 'insurance' entity, alongside others in the same position, warrants an investigation by the ACCC and A Current Affair, both of whom I will be contacting forthwith. Rather than pay out insurance claims submitted by landlords, in my case a fraudulent claim for 'unpaid rent' which was indeed paid to him, they immediately pass the amount to a vicious debt collection agency to threaten the ex tenants, without providing any substantiating proof of their claim. As reviewer SJN so succinctly queries, this insurer evide...

I am a tenant who paid rent and looked after the property and left it in a decent condition. The landlord refused any works to quite dangerous situations, I tried mediation and we agreed for me to leave, they just want tenants who will put up with anything and say nothing so power points, from the start of the tenancy, hanging from the walls and hot water services that do not work amongst many other problems were just ignored.The keys they gave me did not work and they were very rude, how dare I ask to be let into a property I had just paid out...

Terrible support experience. Previous tenant trashed my property. Previous agent hid details of damage. Moved to a new agent and tenant asked to leave. Left without paying last couple of weeks rent. Terri Scheer support hid behind previous agent not supplying them details of how bond was spent fixing damage. I recommend steering clear of them. Policy cancelled as they don’t have a sense of customer support.

I have a landlord policy with them and my tenant put the plug in the vanity turned the tap on and walked away. I contacted Terri Scheer about the damage once I have received quotes to repair totlaing over $3500. I was told by them that this was no covered by them as it was poor housekeeping. I disbuted this and was again denied. I then saw their TV add when the child over flows a bathtub and rang again to be told that my policy was taken out before that add so there fore did not included flooding by a tenant.

I am also an agent and never recommed that any of my landlords use Terri Scheer.

NEVER NEVER TRUST TERRI SCHEER

I had 3 policies with this lot and have finally taken all 3 elsewhere they will not pay claims always a excuse like holes in walls on the plaster corners in a 10 month old home and class this as normal wear and tear. Cost me 3k to fix. Leaking water damage cost me 1.5k to fix. They have now lost 3k a year in business from me.

Had a bad tenant, didn't pay rent, damaged the house, dishwasher, etc, didn't pay the water bill, and moved out without returning the key or informing the property manager. Terri Scheer covered everything, from bills to replacing the flooring, a new dishwasher, cleaning, repairs, unpaid rent, lock replacement, just everything. Not as quickly as ten days but it all went through pretty soon and smoothly, my property manager did all the communications with them. I was so glad I took out insurance with Terri Scheer. This episode would have left me in a real pickle otherwise. Happened in my first year with them too. I recommend them highly.

When tenants skipped without paying rent and left a trashed house and yard, somehow none of it was eligible for a claim as it was considered ‘lifestyle related’, therefore not eligible. And then only small portion of the unpaid rent that was deemed eligible was less than the excess I needed to pay.
I wouldn’t use these guys, i had to spend $$$$ of my own money to fix the tenants mess, and I still can’t figure out what on earth they actually DO cover.

I am positive that all the bad reviews are honestly correct. I've been paying for terri sheer preferred insurance through my agent for the past 18 years (yes, you read that correctly, 18years) for the same property. And only recently put in one claim for my lounge room floor damage, which requires sanding and polishing. Started my claim on the 4 April, now entering the 3rd month and correspondence from them is only every 2/3weeks, which has always only been to advise me that they need more paper work to confirm that the property was indeed tena...

We took insurance around 14 months ago because our agent recommended Terri Scheer (TS). We had damages, theft and loss of rent. The rental tribunal ACAT decision was in our favour for close to $10,000 in damages. We applied to TS to be compensated. TS pulled all the reasons in their disposal to refuse the claim- Who you were insured with before? Did you have landlord insurance from before? From who? We were sure that we did and had no idea that there was no previous landlord insurance with NRMA. Because of that TS refused the claim. Does it mat...

I have been using Terri Scheer for Landlord Insurance for a couple of years now. They are consistently more expensive than other products out there. So my only hope is that in the unfortunate instance that I might have to put a claim, TS pays it without any hangups!
Moreover, I found that at time of renewal, getting a new policy online turns out to be cheaper than renewing the previous policy! Not a fair go for customers coming back to TS in my opinion!

After having insurance with a banking organisation for 4 years and when finally needing to make a claim for malicious damage only to be told that I wasn't covered I changed to Terri Scheer, thank heavens I did. 12 months later I was saddened to hear that my new tenant had passed away and not been found in the house for 5 days. With the help of my property agent and the Terri Scheer assessors we were able to rectify all problems and have the property ready for new tenants in a matter of weeks. The process was smooth, efficient and timely. Thank heavens I changed to Terri Scheer

After 8 months of providing receipts and photos of the damage that tenants did to our house, I'm still waiting for a payout. Their adds are misleading and not a true indication of their service. They kept contacting me and i kept up with supplying what they asked for. Would have been better to send out an assessor, which i invited them to do. They have come back with just about every excuse as to not pay out. Stating" its not covered under landlord or building" which was the cover i took. Or "that's under contents" (my contents went into storag...

I work in real estate & we recommend Terri Scheer to our landlords. I thought several years ago I would change my landlord insurance from RACV to Terri Scheer. I have several rental properties. Never had to claim until very recently still going on with personal property which is only 3 years old. They are happy to take your money each year but when it comes to claims. NEVER again will I recommend to my landlords & I am going to be changing my policies back to RACV. You include in your claim, invoices that you had to pay for out of your own poc...

Up date to our December review. Surprise surprise we are still waiting. We are now waiting for this claim to be escalated for the third time. Terri Scheer now state they are asking their under writers Suncorp Insurance for advice (best excuse so far yet, the list is endless). They state malicious damage by tenants is not covered unless you can prove it. Pretty sure it is illegal to film tenants actions. All the advice we are now getting is to take it up with the ombudsman. This company is telling us to take it up with the building insurer and...

Ive been a real estate agent for 7+ years and have done many claims with different companies and have found Terri Scheer by far to be the best! Never had a claim refusal and always had money back within 10 days unless they needed more documentation from me. Excellent company highly recommend!

I've had alot of trouble with this insurer.

A simple claim took 2 years to resolve and over a year of torture for every inch of the legitimate claim resulting in heavy losses.

Even if you're desperate please stay clear from these people.

Go elsewhere. It is nothing like their tv ad where the pan is on fire, bathroom overflows ad to make it appear easy. 100% FAKE.

After constant emails and telephone calls, they refused to pay for repairing damage caused by my Tennant. Their television ad is a complete lie. Advise anyone considering landlord insurance to avoid TS.

What a shame Terri Scheer Insurance take your money for LandLord Insurance, but when it comes to the crunch of claiming, ours was for a tenant absconding with weeks owing and leaving a mess with cat urine and scratching all over the walls they won't properly pay up!!! If the cat was on the lease it would have been covered. What The!!! The tenant had the cat without our knowledge.... Terri Scheer, What do we pay Land Lord insurance for if its not for when a tenant does the wrong thing, isn't that why we pay this insurance. The Unit was a disgrac...

Just read Page 41 of the PDS!!!!! Nothing, yes nothing is covered. This must be a Nigerian company!
Say the building is struck by lightning and your carpet catches fire!-sorry not covered! P41 says lightning strike is not covered!

I took out a landlord's policy with Terri Scheer and received correspondence with my name completely wrong. I wrote to their online customer care, which indicates a 24 response - and have heard nothing since. I eventually had to call them to get them to correct my name, and they did not even care. As a customer I was most put off by the lack of customer care. Terri Scheer are disgraceful

Had storm damage on part of our investment property. Had our property manager put in a claim, which realistically should be processed in a few days. But With Terri Scheer it has been almost half a year of going back and forwards and having their people try to determine the cause of the damage, which happened during a huge sydney storm. I thought these guys were good, but they are terrible. Avoid like the plague... no on second thoughts the plague is too good for them, avoid like something much much worse than the plague. Thankyou.

We have six investment properties, we thought their premiums were competitive so have been slowly changing our landlord insurance over to Terri Scheer. We have had 4 properties covered by them for the last 2 years. We attempted to make a small claim due to tenant damage. They do EVERYTHING to avoid paying until you simply give up. Don't trust them STAY AWAY