Terri Scheer

Insured a townhome for tenancy. In the first year tenant flooded the upstairs and did $4000 damage. Claim very satisfactorily processed by Scheers. Renewed in year two with no premium increase then cancelled two months later with partial refund when we sold the property. All in all a very positive experience (except for the flood)!!

Always a receptionist to direct calls or point you in the right direction as they are professional and informative. Tenants abandoned property and left furniture etc. TS paid the rental component until new tenant found, Carpets replaced also, only problem getting real estate confirmation of events.

I have just received the assessment on the 2nd claim I have had with them. Both were for loss of rent. Both were accepted quickly once I sent the requested documentation. I thought I would write a review to say how good they were and was truly shocked to see all the negative reviews. I have had 2 separate claims in 3 years on 2 properties. Both have been for loss of rent when a tenant broke the lease (one case) and when the tenant was given notice to vacate due to non-payment of rent. Both were for a few thousand dollars (I don't recall exactly...

I finally rang up Terri Scheer today after an extensive research on which company to go with for my Landlord Insurance. I have to say I’m quite pleasantly surprised to be greeted by Michelle, who has showed me that customer service starts with the first impression and it was great.

Michelle has expertly navigate through the quote and answered the questions I have on the policy. It was such a great experience that I took out multiple policy with her and I’ll definitely recommend Terri Scheer to my acquaintances.

It’s good to know there are sti...

I was not sure what to expect, because I had an annoying experience on the phone with them once. I had sold my property and wanted to claim credit back for the rest of the term of my landlord insurance. I called up and the money was in my bank account the next day!! Great!

This was my first investment property and the very first tennant. The tanent was paying rent on time for the first few months and after that irregularities kicked in. Throw in the Covid-19 and morotorium on eviction for 6 months, I was having a very bad experience. Throughout the journey, I rang Terri Scheer and informed them about my situation. They kept note of all my phone calls. Earlier in January, the court finanally order the tenant to vacate the property at which time they hadn't paid their rent for 3+ months and few water bills. ...

I have a Landlord Insurance policy with Terri Scheer for a self managed holiday rental property. I live on the South Coast of NSW, in an area severely impacted by the bushfires in Dec / Jan 2020. I lodged a claim for loss of rental income, as people were unable to access the area to road closures because of the fires. Terri Scheer could not have been more helpful during the claims process. They requested evidence of my confirmed bookings (with deposits paid) and the total amount I would be out of pocket due to the cancellations. I sent that inf...

Over the years, I've had to lodge a few claims on behalf of clients who were wise enough to have Terri Scheer Landlord Insurance. To date, each claim has been settled appropriately and my clients have not been disappointed. As long as the right documents are provided to support the claim, each claim has been processed and paid out in a timely fashion. Of course, one has to allow for delays as a result of holidays or major disasters, but that would apply to any insurer.

I was looked after by Terri Sheer. I lodged a claim when my bad tenant left me with more than $18000 worth of damage on a property bearly 4 years old. I was worried at first because it took 4 months to get an answer from Terri Scheer. I thought I'll have to cope with the loss of rent for 4 months on top of the damage. Truth be told I didn't have the right paperwork in order because of Citywide property managers witch in 2 years has not done not even 1 inspection. Terri Scheer could've denied the claim because of that but they didn't. I was comp...

I had a holiday rental and the day my first tenants were to arrive a pipe burst. Terri Scheer were so helpful. You could always speak to someone about the claim. They responded very quickly. Everything was covered with no objections or obstructions. I'm now changing my other properties over to them.

Policy taken out when property purchased approx 10 years ago. Was easy to arrange.
Took approx 2 months as we were waiting on information from my Real Estate Agent, once received and sent on to Terri Sheer claim was paid within 10 days. Great service and easy to deal with.

This was my first time of having to make a claim due to absconded tenants who also left damage. It couldn't have happened at a worst time either as I had to leave Australia to visit the UK due to brother's brain haemorrhage. Even though the real estate, Ray White, Runaway Bay,Qld were being paid to look after my property did not and abandoned the management rights so I had to deal directly with Terri Scheer. I was so relieved to receive professional and honourable service and a big thank you to Sophia C who made a very difficult, upsetting time...

Have been a customer with Terri Scheer for approx. 2 years. Our ex tenants, tho started great, turned out to be a nightmare, we had to have them evicted. They completely trashed our rental! We went through the massive process of working with Terri Scheer and the loss adjuster to complete and substantiate our claim, though it was an incredibly stressful time, with prompt communication and full disclosure of our situation, Terri Scheer assisted with a part payment at a time when we were financially devastated, our accounts were completely gutted ...

Had a bad tenant, didn't pay rent, damaged the house, dishwasher, etc, didn't pay the water bill, and moved out without returning the key or informing the property manager. Terri Scheer covered everything, from bills to replacing the flooring, a new dishwasher, cleaning, repairs, unpaid rent, lock replacement, just everything. Not as quickly as ten days but it all went through pretty soon and smoothly, my property manager did all the communications with them. I was so glad I took out insurance with Terri Scheer. This episode would have left me in a real pickle otherwise. Happened in my first year with them too. I recommend them highly.

After having insurance with a banking organisation for 4 years and when finally needing to make a claim for malicious damage only to be told that I wasn't covered I changed to Terri Scheer, thank heavens I did. 12 months later I was saddened to hear that my new tenant had passed away and not been found in the house for 5 days. With the help of my property agent and the Terri Scheer assessors we were able to rectify all problems and have the property ready for new tenants in a matter of weeks. The process was smooth, efficient and timely. Thank heavens I changed to Terri Scheer