Terri Scheer (page 4 of 7)

My shower screen door has been accidentally damage by tenant in Jun, Terry Scheer landlord insurance doesn’t cover for glass of building when you claim, even it was sum contents/buildings$60,000 when you purchased policy. It is misleading or tricky insurance. Don't believe what they said. This policy is worth nothing and waste money. And take 2-3 weeks to get response. Don’t waste time to bother them, you will lost Tenant and lost more money....

This company constantly lies, lies and lies to policy holders, they do not honor their policies at all, and cause extreme distress on home owners, because Terri Scheer refuse to do their job, they refuse to pay claims and they have forced us to wait for 7 months of no rent at all, entirely due to the total incompetence of Terri Scheer, and a full government and media investigation is urgently needed. The shockingly bad bad bad service from Terri Scheer is directly denying us of an income, and putting us under suicidal financial stress, as all t...

My property was in Brisbane under the management of the building manager and was damage by the tenants the cost was approximately $13,500 with loss of rent and damage. I went up and cleaned it and bought replacements and got a handyman to fix as much as possible. I needed an electrician and it needed painting which I got the cheapest quote. I shopped at Target and Reject shop and they even deducted the bag to carry the items I had bought at the Reject Shop they would not cover cleaning of apartment or anything that was done by me. I had to...

An increase of annual premium of over 14% in the last 2 years.Terri Scheer have informed, ALL Terri Scheer policies (regardless of location) had been increased and there was nothing they could do, even though I've never claimed! Poor service and lack of loyalty to their customers.

Have put a claim in on terri scheer building insurance for a waterproofing leak in an ensuite on the 3/3/20. Two builders have quoted us for the repairs that require the ensuite to be gutted to get to the waterproofing problem, with prices between $15,000.00 and $19,500.00, but terri scheer takes their time and gets back to us on the 15/5/20 (over 10 weeks later) to refuse the claim. Their own panel of builders quoted the repair price of $475.64 and have rejected the claim outright.

I have 2 investment property landlord and house insurance policy with Terri Scheer for two years. When my policy was due for renewal, they increase a lot even I don't have a successful claim. I had been told to re-register a new policy instead of renew the existing policy to get a cheaper rates. Why they can't just increase a reasonable percentage to help the existing customers to renew their policy easier?

We have had the experience from hell with our first tennant who refused to pay rent and damaged our property. It took us several evictions, a tribunal and a sheriff to get her out and we are out of pocket around $4k. Today they told us we arent covered for rental arrears due to a technicality. The manager didnt even call us back after we made a formal complaint. They have no idea what we have been through and we are now in finaincial hardship with our bank. Im getting legal advice and writing to the ombudsmen. This is a joke. Whats the point of doing the right thing.

I have been trying to call them on 1800 804016 and 08 82055110 but cant get through or leave a message. Have them to call but no reply.
They are now not receiving any correspondence on their web site, this is extremely disappointing. !!!!! Why have they switched off the 'please select option so nothing can be sent???

Apparently COVID is not listed as a covered item so they won’t pay landlords insurance for loss of rental. Not supportive. Not caring. Not in the least bit compassionate or helpful.

I have a Landlord Insurance policy with Terri Scheer for a self managed holiday rental property. I live on the South Coast of NSW, in an area severely impacted by the bushfires in Dec / Jan 2020. I lodged a claim for loss of rental income, as people were unable to access the area to road closures because of the fires. Terri Scheer could not have been more helpful during the claims process. They requested evidence of my confirmed bookings (with deposits paid) and the total amount I would be out of pocket due to the cancellations. I sent that inf...

Terri Scheer Please call me Policy number TS1092338LPP I can not get through on your 1800 number have tried on three separate occassions including your email. Dissapointing dissapointing bad service next call is to Ombudsman

Lodged a claim In February they keep requesting the same thing over and over and over again despite confirming receipt and that it’s being assessed and straight forward...only to to be asked again and they push back another 7-10 days!

Lodged a claim but it takes ages to get a respond. The property was unhabitable but still they want to advertise the property. Text messages has been sent directly to their loss adjuster but no reply. They want to held up all the repairs but not even arranging people or assessor to visit the property until you contacted them. requested again and again same documents.

Terri Scheer go to great lengths to deny claims or to significantly reduce their insurance liability, despite overwhelming evidence of deliberate damage or tenant neglect and supporting documentation. Avoid Terri.

Claim rejected on a very, VERY questionable "loophole".
Tennant's were to pay Fortnightly, which they did and were on time for several months.
BUT when that time comes when you need your insurance, because they stop paying rent...
LOOPHOLE! Apparently the insurance is invalid because the Tennant didn't pay rent within 7 days of moving in (even though rent was to be paid fortnightly), so according to Terri Scheer they were in "arrears" from the start so policy invalid .
If you wonder why claims take so long to process.. it's because they are looking for any questionable loophole to void your claim.
Cancelling all 4 of my policies ASAP.
Advise to stay well away from Terri Scheer.

I have just received my landlord insurance renewal notice, with a 26.4% increase in premium and no adequate explanation other than that "they have had a large increase in claims from self-managers". No allowance made for the fact they have had NO claims from me across nearly 10 years, so I am penalised because of others. I am looking elsewhere for a more reasonable company.

We have two rentals, both with Terri Scheer. Our first ever claim due to tenant damage has been a nightmare, TSI have done everything they can to reject the claim.

Tried to make a small claim for damage caused by a tenant, after years paying insurance premiums to Terri Sheer. They declined on technicality and I then found it would be near impossible to ever make a successful claim with them, so cancelled the policy.

Over the years, I've had to lodge a few claims on behalf of clients who were wise enough to have Terri Scheer Landlord Insurance. To date, each claim has been settled appropriately and my clients have not been disappointed. As long as the right documents are provided to support the claim, each claim has been processed and paid out in a timely fashion. Of course, one has to allow for delays as a result of holidays or major disasters, but that would apply to any insurer.

Our investment property became uninhabitable for several weeks in the peak Christmas period and Terri Scheer refuses to cough up despite it being an untenantable property. We forked out thousands from our own pocket to relocate our tenant. Kinda defeats the entire purpose of landlord insurance, wouldn’t you agree?

I was looked after by Terri Sheer. I lodged a claim when my bad tenant left me with more than $18000 worth of damage on a property bearly 4 years old. I was worried at first because it took 4 months to get an answer from Terri Scheer. I thought I'll have to cope with the loss of rent for 4 months on top of the damage. Truth be told I didn't have the right paperwork in order because of Citywide property managers witch in 2 years has not done not even 1 inspection. Terri Scheer could've denied the claim because of that but they didn't. I was comp...

I just tried to cancel a landlord policy with this company today. The only way they can refund is back on the original credit card the policy was purchased on. I advised I cancelled that card 6 months ago. Apparently their policy is to refund to that card only, and it's my responsibility to get in contact with the bank to get it back - zero flexibility to send a cheque, conduct a electronic transfer or to change credit card. Bit ridiculous in this day and age.

I've used this company for over a decade and have many properties with them, they h...

We had landlord insurance and unfortunately was required to make a claim. The process went on for a long long time and we were required to provide purchase proof of stolen products that were over a year old. The questions asked and the manner of the person on the claims line was very unprofessional and not empathy was expressed at any time. Very disappointing and we have now cancelled the insurance and gone elsewhere. A claim was finally paid - but well below any replacement value and short of compensating. Be wary !

Our tenant left without paying 4 weeks rent, trashed the house including multiple holes in walls and numerous items broken needing replacement such as our clothes line, letter box etc.

I read some terrible reviews about Terri Scheer which set my expectations very low. The claims process is very painful, they request every document imaginable. Once that's complete then you have to break down the costs for every single repair, as specific as 'main bedroom left wall x 2 holes costing $300' and so on.

After completing all the requested paperwor...

I lodged a tenant damages insurance claim with Terry Scheer. During the claim process key information about the innsurer's policy is never made available to the agent or the policy holder in any of their communications. Unless strict rules are followed the claim will fail. Do not buy landlord insurance from this company. Save and invest the premiums for when you need it. Terry Scheer will not assist you with your claim in any way, even by advising you that after all it will never be successful because the rules were not followed.They will how...