Terri Scheer (page 3 of 7)

Terri scheer like to collect the premium on time but when you lodge a claim they have all the reasons in the world to decline your claim. Really very cunning Insurance company. Stay away.

Sold property and tried to claim a refund from TS for policy.

On hold for 30+ minutes so gave up...perhaps that's the point.

Seems my price hikes didn't get invested in the customer service team.

Over 2 years, there has been a 60% increase of my policy cost with no explanation.

Chose another provider for a more reasonable price, and now I’m being hounded by Terri Scheer about my unpaid policy. I have called them, and they require a signed form by both parties on the insurance. I now own the property by myself, and not possible to get the other person’s signature.

I was fully identified on the policy, but still no.

Agent was passive-aggressive, and said “well, if you can’t get the other person’s signature, then let the policy lapse ...

30% price hike after first premium on multiple properties I have insured. No wonder they offer cheap prices initially if they are just going to raise them as soon as possible.

Service is crap and couldn't recommend it to anybody. unreliable and untrustworthy team. unmotivated company that solely is there to make as much money as possible for themselves without the use of resources. I honestly don't know how these guys get away with stealing.

Have been with Terri Scheer for 2 years with our landlord insurance. Made no claims...even through Covid. Small annual price increases one would expect however received the renewal this year and the premium had gone up by almost 55%!! How is that justified? Will not be renewing this year.

Despite having two sets of tenants in a row who did damage, Terri Scheer did not put the premiums up. Indeed they were well in their rights to have refused us insurance after that. One lot of tenants were chosen by a Real Estate agent, and chose the next lot myself which worked for 18 months then turned pear shaped when the tenants split up, and one of them trashed the place. There were excesses to pay, but the rent arrears for the second tenant was looked after once the bond was exhausted and we had to get the bailiff in. Did not cover all the...

This was my first investment property and the very first tennant. The tanent was paying rent on time for the first few months and after that irregularities kicked in. Throw in the Covid-19 and morotorium on eviction for 6 months, I was having a very bad experience. Throughout the journey, I rang Terri Scheer and informed them about my situation. They kept note of all my phone calls. Earlier in January, the court finanally order the tenant to vacate the property at which time they hadn't paid their rent for 3+ months and few water bills. ...

I had a landlord policy . Lj Hooker let tenants damage my property, breed rats, smoke dope and flood the apartment. I was devastated to see my new apartment destroyed and Terri Sheer would not pay.

There is no alternative to Terri Scheer at the moment, so I am purchasing again. However, I was very disappointed with the recent 30% rise in the premium for another property's renewal.

I had landlord protection insurance and building insurance for my investment property. After the tenant vacated, there was water damage on the floor behind the washing machine. This falls directly under the "release of water" coverage offered. It was assigned to a loss adjuster, who arranged to come out two weeks after my claim, cancelled ten minutes before he was scheduled to arrive, then rescheduled a few days later and showed up 50 minutes late.

After the loss adjuster inspected I heard nothing for five weeks. Then it was assigned to a bui...

Still several months having to fight what I thought would be a simple, cut n dry claim.

A large branch fell on a shed.
Left a gaping hole for rain to come in.
Damaged goods inside.

Claim refused.

Terri Scheer have made several mistakes in the claims process.
...

Trying to get a claim has been a cancerous nightmare:

They are very calculative of every penny. We had to get walls repainted and repaired after viscous damage was applied to them. (not wear and tear). They wanted a breakdown cost for each wall and the cost available to repair parts of the wall. My apartment was almost destroyed and they didn't care at all. They didn't even want to send an assessor out to have a look at it. After this we will not be using TS for anything but a learning lesson in life.

It's taken a few months just to get a few dollars from them. We have lost thousands.

My tenants flooded my unit by filling a bucket in the sink then leaving the apartment. Unfortunately for me the bamboo floor was glued onto the concrete slab so my claim was rejected. If I could prove that the damage was malicious they would have paid.
Is that bizarre?
How could I possibly prove that the damage was malicious ? And how can TS prove it wasn’t ?
There is an advertisement on TV where a girl left the bathroom tub water on and it flooded. This would imply that you would be covered for accidental water damage. This is false. TS won’t ...

These muppets failed to send renewal paperwork and after being uninsured for 2 months let us know the policy had been cancelled. What a crap show. Taking a policy with these incompetent clowns is the same as being not insured

During the COVID crisis Terri Scheer did not accept any liability to indemnify me as a landlord who had tenants unable to pay rent. As a result, I cancelled three other policies I had with Terri Scheer. I will never insure with them again.

I brought Terri Scheer building and landlord insurance this financial year. I was expecting to receive insurance certificates but did not arrived. Had to call them twice in separate occasions In duration of two months for it to finally come through email. This does make me question their reliability and their transparency because every other insurance in my experience would send you certificate right after payment.

We were rejected on a payout because we did not take the policy out at the beginning of the tenancy!! Yep correct folks, they have a clause that states the policy must be taken out at the beginning of a new lease, or a heap of clauses can be applied.
We bought 4 policy's with them at once. One Tennant has defaulted some months later, left some damage. We moved them out and now because we did not buy the cover on the day they signed a lease, the policy does not apply?? What a cop out!

Refused LL insurance eventhough I've been using them since 2007. Never again will I ever go with this Company. Neither should any Victorians. Clearly you are NOT in this togeather!! I will never have anything to do with your company. Brand Damaged!!!

I’ve been with Terri scheer for 5 years and have had 4 properties with them, I called to renew and they’ve upped their premium three times the amount with no explanation and when questioned got “because we can, and I don’t think I can go into that” as a response!!

Have pulled all 4 properties from them! Called to cancel and wasn’t even asked for a reason as to why I was leaving

They’re taking advantage of the current situation and being Money hungry, very disappointed

Go with any other reputable insurance don’t pick this for your landlord insurance. Long waits on phone, nil assistance with claims. They just take your money and fob you off for small claims.

We lodged a claim for storm on our landlord policy after the February storms in NSW only to be told that the claim was denied as there were 3 rusty nails that had let water into the property. We knew the cl;aim for the roof would not be accepted but no acceptance for the resultant damage. Poor customer contact from the claims team and customer relations. Now going to AFCA. Keep clear of this insurer.

My short term stay insurance which includes ‘ rental loss ‘ was not even look at when the COVID crisis came along. Other insurance companies paid out, BUT NOT Terri sheer, NEVER again.
DONT TRUST THEM

My shower screen door has been accidentally damage by tenant in Jun, Terry Scheer landlord insurance doesn’t cover for glass of building when you claim, even it was sum contents/buildings$60,000 when you purchased policy. It is misleading or tricky insurance. Don't believe what they said. This policy is worth nothing and waste money. And take 2-3 weeks to get response. Don’t waste time to bother them, you will lost Tenant and lost more money....

This company constantly lies, lies and lies to policy holders, they do not honor their policies at all, and cause extreme distress on home owners, because Terri Scheer refuse to do their job, they refuse to pay claims and they have forced us to wait for 7 months of no rent at all, entirely due to the total incompetence of Terri Scheer, and a full government and media investigation is urgently needed. The shockingly bad bad bad service from Terri Scheer is directly denying us of an income, and putting us under suicidal financial stress, as all t...