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Reviews

3.3

12 reviews
5
(6)
4
(0)
3
(1)
2
(1)
1
(4)
  • Product Quality
    2.0 (1)
  • Return Claim MadeYes (2) · No (1)
  • Customer Service
    2.0 (2)
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T.N

T.NSydney, NSW

  • 23 reviews
  • Verified customer

Cheap product masquerading behind fake reviews

published

I ordered the Therapeutic Pillow for kids. The foam is cheap feeling and far from comfortable. It barely gives so is not comfortable for any length of time past 5 minutes. I tried sleeping on this myself hoping it would soften a bit but could never get through a whole night with it.

It's also impossible to leave feedback on their own website. I'm actually embarrassed that they're Australian made as I feel like it's a scam product. I've emailed them directly with the feedback so will update on their customer service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWebsite
See all answers
Janis Henman

Janis HenmanSouth East Queensland, QLD

Knee Relaxer

published

Excellent Product - I would highly recommend this product to anyone for support and comfort after surgery as it takes the pressure off your back and legs giving you a restful nights sleep. I would highly recommend another product called Adjusta Wedge as a back support as both of these products work well together for post surgery and long term relaxing. I can not speak highly enough of the customer service and delivery we received hence the five star rating. Thank you Therapeutic Pillow International and their staff members who not only make wonderful products, but made my first online purchase easy and pain free. Janis



drfrogsplat

drfrogsplatSydney, NSW

  • 2 reviews

Terrible customer service, constant failure to do what they say they will do

published
Customer Service
Return Claim MadeYes
Store Locationhttps://www.the-pillow.com.au/
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Savant R.

Savant R.

  • 2 reviews

Hip Belt Lupin Back rotten product

published

Service was great. Delivery was great. My first time in buying a product from them. Bought two Lupin Back Hip Belts. One had its bag torn or exploded in the microwave after three times of use. That's after following the instructions. Bad quality product or batch. Dare not use the other belt still in packet.
The other thing is the Hip Belt does not retain heat for long. It goes cold fast compared to the other types of bags I have currently. Poor product I think . Reminder this is only the Hip Belt products I am talking about. Bought in April 2022 Sad but true.

Return Claim MadeYes
Store LocationOn Line
Carol

Carol

  • 4 reviews
  • 5 likes
  • Verified customer

Excellent product, great service

published

After four months of being unable to sleep pain-free because of sciatica, I was advised a wedge-shaped leg support for bed would be helpful. Therapeutic Pillow International was the only one I could find with contour for my really sensitive legs - their leg relaxer. First try gave me pain-free rest in bed. It was easy to order online, and the leg relaxer arrived in the promised two business days with easy online tracking. I'm really very happy with this purchase.

Chris

ChrisPerth

  • 3 reviews
  • 1 like

The service in Australia was great. The pillow has been really good and even the after sales (I kno

published

The curved therapeutic pillow has been great for my knackered neck and is competitive in price. I prefer this service to a shop where you can't really compare anyway.

joc

jocTas

  • 2 reviews

terrible service

published
Nae Abi

Nae Abi

  • 3 reviews

Excellent products, would recommend to everyone.

published

I have ordered 4 different products from this company and I've been very happy with the quality of all of them. They are not the cheapest on the market but I think they are worth it. They also ship products quickly from the website.

morphs

morphsAU

  • 14 reviews

OK, could be better.

published
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notcold1

notcold1AU

  • 148 reviews

Fantastic store

published

Love the pillows sold her just fantastic i suffered from head aches a lot and problems with my neck and back. Often my neck would be out with the contour pillows they have a ridge perfect for when your sleeping often when i would go and lay down when i would wake up in the morning my neck would have clicked back in to place where before it would go on for days. They are more expensive then a normal pillow but its totally worth the extra money in my opinion. Great customer service and a totally life changing product worth every cent.

someoneelse

someoneelse

  • 5 reviews

Excellent

published

Spoke to a nice man on the phone and he was happy to have a chat with me about which mattress topper would suit me. I chose the latex topper. Its great. I love it
Friendly staff and great products. Well priced

Terrible

published

My physio sold me my medium profile pillow. CostAUD$60. But it exacerbates my headache problem.She won't take it back and the PIllow Co has ignored my complaint.

It's expensive.$60
It's urethane foam.
Use makes me wake with a headache.Return is against Health Regulations.

Questions & Answers

SLEEPER MEMORY PLUS

SLEEPER MEMORY PLUSasked

If I lay my head in the memory foam plus pillow, will the pillow squish down flat ? If so, should i get the deluxe instead which is traditional foam ?

1 answer
morphs
morphs

I found mine doesn't squish down flat and you know it's there. It's firmer than the original so I understand.

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