- Sign in
- Write a review
Thermal Ark ARK270 Questions & Answers
14 questions from our users
Hi there
Questions please:
Where will I find a comprehensive specification sheet;
What warranty applies to this unit; does it cover parts AND labour?
Is the internal tank 2205 stainless steel - if not what is it made from;
What material is the outer covering made from;
What is the insulation material and thickness please?
Where is the tank manufactured;
Where is the heat pump manufactured; and
Your Product Review ratings do you proud.
I/we look forward to your response.
Lawrie Mitchell
Hi Lawrie - thanks for your questions, see response below:
a) Specification sheet and Warranty information is on our Website www.thermalark.com.au. Our Warranty is aligned with most Australian supplie...
Thank you Paul.
Will look for a Duplex unit with 2205 SS tank & more-than-minimum insulation.
Based on your 5 star rating you are doing well so far.
Lawrie
Lawrie - Stainless Steel gives longer life with gas units where there is a heat affected zone at the bottom of the tank or applications where you are using bore water etc. In our case there is no high...
Read more temperature heat affected zone at the bottom of the tank with the refrigerant only being around 75deg C, so no technical requirement to use SS. In regards to Insulation I am uncertain as to how you will assess this unless suppliers are willing to give you their heat leak reports. In our case the ARK270 has been tested to AS4692 and has a heat leak of 2.43kWh thermal per day, equivalent to approx. 1 hours of HP operation or approx. 20-25c of electricity per day.
Would like more information about price and location of purchase
Hello Valentin,I was able to claim all available rebates so the unit itself cost me $400, Installation added another $600 to the price.All the related applications and purchasing was done online so I ...
Read morenever had to go to a store to buy the Thermal Arc, delivery of the unit to my knowledge come from Dandenong in Victoria but I'm sure they have more locations. Anyway give Paul from Thermal Arc a call and I'm sure he will be able to assist you, hope this helps Wayne.
Hi Valentine - email us at [email protected] with your contact details and we will give you a call. Paul
is this an electric system
Is the heat pump thermal ark 270 electric only, as we don't have gas in our area
Hi Mat it is electric only as a back-up, and runs on the heat pump mostly which is all electric . It has been a good service to me am very happy with it Norm.
Matt the system only needs a 15amp power circuit, no gas. The system uses the heatpump to heat the water, but does have an electric element which will work when ambient temperature is less than 2 degrees, or as a fast reheat
any one using the Thermal Ark heat pump in frost situations. when does it need the heating element.
If the Heatpump is run in Eco mode, it will aim to used the heat pump for all heating, except for the following reasons.
a) If the ambient temperature is less than -5 Deg the electric element will be...
I've been told heat pumps are not a great choice for Canberra Conditions. It can be as cold as -6 over night in winter and 44 in summer. Has anyone installed this system from Canberra?
Hi - ThermalArk has a plumber who has installed around ~60 units in the Bright region without issue, I believe that Canberra is slightly milder. In the worst case below -5 deg the system will stop t...
Read morehe compressor and use the electric element to heat the water. In a colder area they are not quite as efficient but heaps better than an Electric element hot water system. Paul
Is the ARK270 suitable for residences approximately 500 metres from salt water beaches in Victoria
Hi, I installed an ARK270 this year i am approx 700 m from the beach at Seaspray in Vic . So far i have had no issues what so-ever & am very happy with its looks & its ability to produce more hot water than i need Norm B
We are 100 meters from Rutherford inlet and it has presented no issues so far. In fact it is an advantage in that we don't get frosts, so the nights are no so cold.
I do not live that close, but only my concern would be the salt eating up insulation inside and rust on metal parts. I am very happy with the unit so far, my on ECO and it produces enough hot water for 3 of us...
Will I need to move to the NORTH facing wall? To get the advantage of the warm-hot air? on the south side is very cold especially in winter??? Thank you.
Hi, I am in MT Eliza Vic. 3930. Looking to replace my hot water as my Gaz is leaking from today. What is the price? how many liters? I have 6.6kw solar and looking for a heat pump witch can use my PV system during the day. 4 people.Thank you.
Hi, we are very happy with our Thermalark. Ours is electric as we have no gas supply. We have had up to 10 people in the house over Xmas. New Year and did not run out of hot water. This week we receiv...
Read moreed our first electrical bill since installing the Thermal Ark and found a 50% reduction in our off peak power cost. So far we are very satisfied, the installation and support received was great, we received the full government rebate, bit of fiddling around to get the rebate but guess the government does not hand out the rebate unless you complete the required forms etc
Hi, we have a 4 bed house on the Mornington Peninsula which we holiday rent. We got the Thermalark last April and we had a problem in May when the whole tank froze up with unhappy guests. I rang Paul...
Read more that morning and he replaced it by 3pm that day. I could not believe the after sales service we received and we did not even have to put pressure on to get it. The Thermalark has worked perfectly ever since and we never run out of hot water any more. Paul rescued us and made our guests happy and I could not recommend him more highly. Barry ThomasHi Ros / Barry - thanks for your support, trust we are all sitting at home being careful at this time. .
Olga - The Pricing varies depending on what Rebates are applicable current pricing would be $...
Read more700 if we can claim the Vic Solar rebate. You need to review conditions see https://www.solar.vic.gov.au/solar-hot-water-rebate
Does this connect to a solar hot water sysytem? I need a quote and some information please?
I would ask that of the retailer, I found them to be very helpful and informative. Their email is [email protected]
Jo - No it doesn't connect to a Solar Hot water panels on your roof, in Australia this needs a special tank. Our unit has the same efficiency as a Solar Hot water system and receives the same rebates,...
Read more it can be setup to use timers so that you maximise the use of your Solar PV.
HI
We have guest accommodation for 8 people in rural Victoria would the ARK 270 be sufficient for to service this property ?
This is a hard question to answer, it depends on the number of consecutive / simultaneous showers/baths. I think the system would work well, but there maybe times when you will run out of water. The ...
Read moresystem has 270l of water and can reheat at 75l per hour. Sorry for the delayed answer to this message, I obviously missed this enquiry.
Are there recommended plumbers for installing this product (Brisbane)? I've noticed with other brands there can be an issue with installation.
There is nothing special or tricky about the installation of heat pumps, water in, water out, normal drain plus electrical connection, any licensed plumber and electrician should be able to install.
Where are these units made? Any specs on operation in cold regions?
The unit is manufactured in China, and imported by ThermalArk to comply with the Australian regulations. The manufacturer sells into the USA, Europe and is a large supplier in China.
The heat pum...
Read morep will run down to -7 degrees, if it’s colder than this it will utilise the electric element so you will always have hot water . If you want more details please contact via www.thermalark.com.au
Can I install the ThermalArc hot water tank without solar panels or Gas ??? I’m planning to install solar panels but after the hot water system ???? Thank you. Jason.
Jason - absolutely the system is designed as a direct replacement for any gas or electric storage hot water system, but has the advantage of being very efficient (cheaper to run than 5 star gas or any...
Read more electric hot water system). People typically setup the system to run on the switchboard time clock or to use the timers in the ARK270 to control when the unit consumes off peak electricity, There is an added saving if utilise Solar PV to heat the water during the day, since you are using power you would otherwise sell into the grid which you receive 11c/kWh. Regards PaulGet an answer from our members and Thermal Ark representatives
Other Solar Water Heaters
Extra Information
Other Solar Water Heaters
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.