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Very upset, angry and disappointed
I purchased the ‘love cuff’ bangle online for my best friend for her 21st Birthday and I got it engraved (knowing I couldn’t return it) because I was confident in my purchase and didn’t think there would be any issues. I have purchased from here before and loved the products and Thomas Sabo is meant to have a good name. However, when the cuff arrived and I opened it, I was so disspointef as it doesn’t look like it does on the pictures online. It is so tiny and thin, looks cheap, it’s flimsy and it doesn’t fit on the arm how it’s meant to becaus...Read more
e of the make and shape and therefore doesn’t allow arm movement. I spent $229 on this product which is so over priced and such a waste of money. I have been refused a refund or any form of compensation because it is engraved as stated in the policy, but I can’t believe there was no leniency or consideration due to how terrible the bangle is in person, compared to online. As a result I am stuck with this piece of jewellery that looks cheap and childish that I am meant to give to my friend for her 21st... how embarrassing. I would call it false advertisement and I will never purchase from this store again.
1 comment
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FukusensisSouth East Queensland, QLD
- 2 reviews
Thomas sabo watch poor Quality
My sabo watches the ones with the skull as the winding mechomisim are a real disappointment. They lasted a year! Always kept in there box in perfect condition, I took them out the other day and the dial on one of the watchs just spins freely. Not cool Thomas sabo. Very sad
Thomas sabo. Your quality build is poor!
For a $600 watch it should last a lot longer then this!
1 comment
VickyThomas Sabo
Hi There,
Thank you for your feedback. We're sorry to hear you've had such a poor experience with your watch. All Thomas Sabo Watches do come with a 2 year Warranty, so if an issue occurred for you af... Read more
ter 1 year you still have 1 more year to repair the issue. You can contact our repairs team at [email protected] to help assist you in repairing your watch. Kind Regards, Georgia
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AmandaSydney, NSW
Great service
Have purchased quite a few beads and charms over time and always receive the same great service If items are out of stock I ask to be notified and usually get reply within a week. If I make purchase it arrives in a day or two so very quick. I’ve also emailed a few times with enquires and get answered the same or next day - amazing! The only thing I would ask is if we had the option to leave parcel in a safe place rather than requiring a signature cause I often miss it. Overall though an amazing company to deal with
1 comment
VickyThomas Sabo
Hi Amanda,
Thank you so much for your lovely feedback. We really do try our best to provide the best customer service we can to make our customer's online shopping experience with us easy and enjoyabl... Read more
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S.K
- 3 reviews
- Online store
- Verified customer
Good website, excellent shopping experience but...
I bought a bracelet for someone. The sizes are ambiguous-- s, m, l. But small came as child size. Then to exchange I had to pay return postage. Most companies offer free returns.
2 comments
VickyThomas Sabo
Hi There,
Thank you for your feedback. We're sorry the size bracelet you purchased wasn't suitable for your friend. Next time you visit our website we highly recommend checking out our size guidelines... Read more
Hi Georgia,
At the time I bought the bracelet the sizing wasn't listed in the drop down menu in the selection box before clicking buy. Having a look today it now is, which is great.
Also, when I reali... Read more
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Review collected in partnership with Thomas Sabo
- Online store
- Verified customer
Coloured gems
I have admired the Sabo line of jewellery for some years now. I prefer the use of unexpected combinations of colour and theme. The service is excellent and delivery fast.
1 comment
VickyThomas Sabo
Hi Mary,
Thank you so much for your lovely feedback, we really appreciate it! We're so happy to hear you have been an admirer for quite some time and continue to love our unique colour combinations. W... Read more
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Review collected in partnership with Thomas Sabo
MadisonSydney, NSW
- Online store
- Verified customer
Great shopping
I am Very satisfied with my purchases as they were gifts for my friends birthday. my customised product looked amazing! Also great shipping time no hidden costs would definitely shop again
1 comment
VickyThomas Sabo
Hi Madison,
Thanks for your wonderful review of our online THOMAS SABO store. We're glad you found some great gifts for your friend's birthday. The customised products are always a great choice to g... Read more
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Review collected in partnership with Thomas Sabo
FayAdelaide
- 2 reviews
- Online store
- Verified customer
Beautiful
I love every beautiful piece of my Thomas Sabo jewellery. Quality is perfect. Delivery and service faultless. Very satisfied with communication when item out of stock. The range of items is extensive.
1 comment
VickyThomas Sabo
Hi Fay,
Thanks so much for your lovely review of our online store. We're glad you love your THOMAS SABO jewellery, our delivery and service. It's also great to hear you have found the out of stock n... Read more
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Review collected in partnership with Thomas Sabo
- Online store
- Verified customer
Entirely satisfied.
Lovely items that are just as pictured. Fast delivery. In past items have been in a box but this time in an envelope which disappointed me a little as more prone to damage.
1 comment
VickyThomas Sabo
Hi Trish,
Thanks for your wonderful review of our online THOMAS SABO store. We're glad you are happy with the speed of our delivery and the jewellery you chose. We're sorry you were disappointed wit... Read more
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Review collected in partnership with Thomas Sabo
JillianMetropolitan Adelaide, SA
- Online store
- Verified customer
Karma frog bead
I love my frog - not quite as big as my lovely green enamelled one I got a couple of years ago - still my favourite! I have a list for more of the delightful Karma beads.
2 comments
VickyThomas Sabo
Hi Jillian,
Thanks for taking the time to review our online store. We're glad you like your THOMAS SABO Karma beads. It is a big collection and there's always something else to add to your collectio... Read more
Thankyou, have some more items in mind for the coming weeks!
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Review collected in partnership with Thomas Sabo
Find out how Thomas Sabo Online store compares to other Jewellery Shops & Brands
Know better, choose better.
JohnSydney, NSW
- Online store
- Verified customer
Quick easy and quickly delivered.
Very happy with both bracelets. Shopped on line as on every occasion I walked into the Westfield Sydney store, which I work opposite I was completely ignored despite showing interest
1 comment
VickyThomas Sabo
Hi John,
Thanks for your lovely review of our online THOMAS SABO store. We're glad you were happy with your online shopping experience with us. However, we're so sorry to hear about your less than p... Read more
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Review collected in partnership with Thomas Sabo
- Online store
- Verified customer
Great Ecommerce
I am satisfy with the email notification when I applied to be notified when something was out of stock.
I could easily buying and it was shipped to NZ without any inconvenience or delayed.
Thank you for this great team work.
2 comments
VickyThomas Sabo
Hi Cintia,
Thanks for your lovely review of our online THOMAS SABO store. It's great to hear you have found the out of stock notifications so useful and that shipping to New Zealand was a smooth expe... Read more
Thank you Vicky! I will go to Sydney next weekend and I will go to the store to see the new staff.
Kind regards, Cintia
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Review collected in partnership with Thomas Sabo
JacquiGreater Melbourne (Inner), VIC
- Online store
- Verified customer
Great
* Very satisfied
* Did not find the product to my understanding however, nice product.
* Pricing is reasonable however, better explanations need to be provided as to the exact product when purchasing online.
1 comment
VickyThomas Sabo
Hi Jacqui,
Thanks for taking the time to write your review of our online store. We're glad that overall you are very satisfied. However, we will pass on your feedback about the better explanations ab... Read more
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Review collected in partnership with Thomas Sabo
MariaSydney, NSW
- Online store
- Verified customer
Love the selections.
I’m always buying gifts and Thomas Sabo sales can be great in pricing & wonderful gifts. Throwing in a gift when ordering is a nice surprise. Quickest online delivery. Love it.
1 comment
VickyThomas Sabo
Hi Maria,
Thanks for taking the time to review our online store. We're glad you love our sales and have found wonderful gifts for your friends. We'd love to see you online again soon. Keep an eye ou... Read more
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Review collected in partnership with Thomas Sabo
- Online store
- Verified customer
Stunning dots ring... OBSESSED!
Thomas Sabo have such a beautiful collection of rings as well as other jewellery which did make it extremely hard to choose, however I definitely picked my favourite one in the end. It is a high quality silver ring which was even better than I expected it could be. Simple and elegant, yet unique in its design ; it was exactly what I was after and was well represented by the product photos on the website. It looks even better in real life, and I absolutely love it!
1 comment
VickyThomas Sabo
Hi Melissa,
Thanks for your wonderful review of our online store. It's good to hear your biggest struggle is what to choose! We're also glad to have exceeded your expectations with the ring. We hop... Read more
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Review collected in partnership with Thomas Sabo
Michelle
- 2 reviews
Sensational products and service
I have been a fan of Thomas Sabo products for years. I love the online store. The service is second to none. I have had questions answered promptly and the people answering have been so helpful. The jewellery is dispatched very quickly and is beautifully packaged.
1 comment
VickyThomas Sabo
Hi Michelle,
Thanks so much for your lovely review of our online THOMAS SABO store. We're glad you are such a fan of our products. It's also good to hear you've had such great experiences with our d... Read more
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Well done
It was a sale but still nice variety online, after making the payment you received lots of updates so always knew what stage it was up to. Received very quickly.
1 comment
VickyThomas Sabo
Hi Ivy,
Thanks for taking the time to write your review of our online THOMAS SABO store. We're glad you are happy with the variety of jewellery, the communication you received and the speed of the de... Read more
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JosieGreater Melbourne (Metropolitan), VIC
- Online store
- Verified customer
Awesome
Great service very helpful with any questions asked.
Delivery and tracking service was fantastic love my Thomas Sabo Jewellery.
Cant wait to see new range that is being launched exciting times ahead.
1 comment
VickyThomas Sabo
Hi Josie,
Thanks for your lovely review of our online THOMAS SABO store. We're glad you are happy with the service you received, the delivery tracking and our jewellery. We hope to see you again soo... Read more
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Review collected in partnership with Thomas Sabo
carolyn calder
- 2 reviews
Love the originality
I order online as we do not have a Thomas Sabo in New Zealand I absolutely love the quality and originality of Thomas sabo jewellery however lately postage has gone from a few days to a couple of weeks that is my only comment regarding delivery
1 comment
VickyThomas Sabo
Hi Carolyn,
Thanks for taking the time to review our online store. We're really sorry to hear that the postage time frames have increased so much for you. Please reach out to us on [email protected]... Read more
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Top notch service every time!
Bought online many times due to convenience, fast shipping and packed with care - never have any issues. Clear description/pictures on items, great service & quality, highly recommended. Will definitely buy again!
1 comment
VickyThomas Sabo
Hi There,
Thanks for your lovely review of our online THOMAS SABO store. We're glad you are happy with the convenience, speed of our delivery, and the care we take in sending it to you. We hope to see you online again soon.
Kind regards, Vicky
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RhondaWestern District, VIC
- Online store
- Verified customer
Perfect I love it
I am very satisfied with my purchase it holds great meaning to me, the loss of a child is never easy enough definitely will make another purchase, until next time thank you
1 comment
VickyThomas Sabo
Hi Phonda,
Thanks so much for taking the time to write your lovely review of our online store. I am really sorry to hear that you have suffered such a great personal loss. I can't even begin to imag... Read more
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Review collected in partnership with Thomas Sabo
The reviewer stated that an incentive was offered for this review
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
VickyThomas Sabo
Hi Taylah,
dback. As discussed with you when you contacted us directly, there is nothing in the photos you sent us that looks different to the pictures of the product advertised in our online store. We are really sorry that you aren't happy with the product, but unfortunately our terms and conditions are very clear that engraved products are non-returnable. Kind regards The Thomas Sabo TeamWe understand you are very upset, angry and disappointed with the love cuff bangle you received. This is a very high selling product globally, so we were very surprised to receive this fee... Read more