Have been happily paying my car loan to Toyota Finance - then when you try to inform then of a change of Bank/Bank account its all too difficult. They failed to make the change, falsified records of the phone call (their notes had no relationship to what was said in the actual phone call). So because of their (TFA) ineptitude they debit an old account and charge me dishonour fees and interest. Not my fault you useless clowns.

Hopeless. I had to waste an hour on the phone dealing with hopeless staff.

Our recent dealings with Toyota Finance were embarassing. As a long term customer, our application was held up by outrageous and duplicated requests for information. Last time I will deal with TFS.

Appalling customer service. BOTH the ladies I spoke to were rude and the wired line had NO IDEA what was going on. If your service involves taking our money, at least have enough decency to not SCOFF during the call. I tried to rectify the confusion, only to be cut off, “Bye bye goodbye”. Absolutely atrocious.

I had a lease with Toyota, then I needed to change as I closed my company & needed to refinance as a sole trader. 5 months later with no finalisation or contract. School children running a finance company!!! What a joke. Never again will go or recommend TOYOTA FINANCE.

They are great until you need help then they will screw you over at every corner be very careful dealing with this company. They will offer very few solutions to help and none will benefit the purchaser

Although we had the money to pay the money for our car purchase At Maddington Toyota we were lured into taking their finance with false information given verbally and wrong calculations about how it will benefit us... then - after making us to sign the documents in a rush - on the actual contract found things were different! and also found other hidden costs and fees which we were not told about!

I’ve been with them for 10 years and 3 cars. They were fantastic all these years and now they’ve become an absolute nightmare to deal with! Pre-approved a loan, then knocked it back at verification based on the same numbers on which the pre-approval was granted! Waste of time

This is a cheating company as they add things and take money out of your finances without your permission
Even if you remove the items they will keep charging you

I called today to see if I could upgrade from roadside assistance to roadside assistance plus. After getting transferred five times to get told again "let me transfer you" I gave up. This was the same department I kept getting thrown Around. How did I sort it?
We online and joined RACV total care and continued my day within five minutes. Poor customer service Toyota.

I bought a new car and use Toyota financial. I paid a half of price and other half was 4years car loan.
They didn't explain about contact much just asked me signs here,here and there.
I got really stress that time, because they kept saying, ''We're not sure you can get loan or not.'' End up I got Toyota financial proof but it was too much interest fees and hidden fees. I asked my father to borrow some money to pay off. I called the customer service to told about cancel the car loan. They charged me $2200 early termination fees just a week after I bought the car. I can't believe it. BUY A CAR IN CASH !!!!

Have been using Toyota finance for mine and my partner's vehicle for the last few years. I ran into issues with payment due to work funding issues - called about a hardship application, everything was approved quickly. However, when I called them to set it up, they advised me I would have to cancel my gap cover on my insurance, and that I would have 8 months added to the "back of my loan" despite only needing 2/3 months.
I have now looked over my application and realised that they do NOT freeze interest during this time, as a result the extended time is purely paying an additional $3887 in interest. This company is a joke! Take money from people who clearly have none! Ready to send the car back to them!

Brilliant service and the entire Finance package was able to be done Electronically. So I get the joy of my ne Hilux hassle free.
Toyota Financial Services are great

$12000 in advance with my payments on a 5 year loan, missed one direct debit (my own fault) and made up the payment 2 days later when I realised but was then treated to a harsh threatening letter and a $3 + late payment fee. They never ever answer emails so don't bother trying...never again would I use them!!