Twinings English Breakfast Questions & Answers

They did contact me Carolyn and asked me to send them the barcode details. I unpack my 100 extra strong tea bags into a tea caddy so didnt have the box. They made it sound like my box was a one off but as we all know that is not the case because the bags have been getting steadily cheaper. I ignored them and have changed brands.

Earl grey now has a brown tag and doesnt taste very good. I rarely waste anything but I havent used my last box. I have bought snother brand..sorry twinnings

I returned my last box to Woolworths and they refunded my money. I told them it was not what I have been buying for 40 years. If everyone takes their boxes back for a refund maybe Twinings will expedite their so called aim to "return the tea to its original flavour".

I have found the same situation rs brown tags and strong tea. The tea is horrible snd definetely isnt earl grey. After reading others responses on this topic it sounds widespread.

I love Twinings “Morning Tea” & “Afternoon Tea” it’s the best or has been until last night when I opened a recently purchased box of 100 Morning Tea bags. The brown label was a shock and the tea tasted awful and a strange colour. So I went online to find out why but could only find these reviews. So I went through my pantry and found the previous box of Morning Tea and found the answer. The original tea bags with the aqua tags were “blended and packed in China” these new ones with brown tags are “blended and made in Poland” ! Why did Twinings change?

I’ve never had lady grey tea so I can’t answer that question! My problem was with twinings English breakfast tea but since my post I’ve got to say they have gone back to their old self perfect cup of tea

We had the same experience. The lady grey tea bags with the brown labels. The tea was horrible. We contacted Twinings and they said the brown labels had come from China but had no explanation for the actual tea. They are sending a satchel for us to return the offending tea for quality control to inspect and they will replace it. Stay tuned.

They think we wouldn't notice, lol.

I returned a box of Lady Grey today to Woolworths, I opened box to find brown labels of something other than Lady Grey, no comparison with taste. Got a full refund, only to find the next box was the same. Has to be a packaging error or a major oversight by Twinings quality control. Not good!!

The response from Twinings was that they have changed processing sites. Labels are in the change process but no changes to their recipes. I'm not sure about that. The Lady Grey was more like an Orange Pekoe Checking the box the "new" box was produced in Poland. The previous box was produced in China. I will be taking my new box back to Woolworths but I won't be buying another

I just bought Lady Grey tea bags yesterday and they do not taste the same. Even the smell is different. Not as aromatic. This is the only tea that I drink. But I might have to change.

Our's were supposed to be English Breakfast extra strong,but we got peppermint flavor in one box and a brown label tea in another,haven't heard anything back yet.

I don’t understand your question! I complained about the quality of your breakfast tea, not that it had been Mis packaged purely that it tastes like cheap brands and doesn’t seem to be getting any better.

I’ve found the exact same thing!!! Hate the brown ‘old’ looking tags, I checked the box twice when I opened it thinking I might have gotten a really old box. And the tea def tastes different!!! I buy the extra strong and it’s weaker than usual. I’ve also noticed the actual tea bags look dirtier and not the usual crisp white bag. Strange that there’s been no mention of the changes.

This is the reply I got from them yesterday after calling them. Thank you for your enquiry and apologies for any confusion caused.

We have recently made a change in manufacturing sites, and our tea tag colours have transitioned temporarily as part of this process.

It is important to note that there has been no change to our tea formulas as part of this site transition. However, thank you for your feedback and as part of our quality assurance we would like to investigate. We would like to replace your product for you and if possible, retrieve any remaining tea bags you have to assist in the testing progress.

If you have any remaining product, please kindly contact our customer care team on [email protected] and they will be able to followup. If you have any best before details and batch codes this would be a great help.

Thanks again, and apologies again for any confusion.

We are just about to taste our tea this morning with the new tags. I was reluctant to decant in case they had put the wrong type of tea into the extra strong box.

Yes, I have found the taste to be different too, thinking it was perhaps the milk also. I have asked why the tag on the extra strong tea has been changed from red to brown, with no wording on the new tag as to say if it is extra strong or not. Will wait to see if it is addressed by the company.

I also have bought a box of my usual tea, extra strong English Breakfast, and puzzled over the change from the red to flimsy brown labels which contain no information about the tea. There is a change in the flavour - it is no longer extra strong despite many attempts to brew the tea longer, limit the amount of milk etc. Even the stain in my cup is not as pronounced! Something is not right and Twinings need to be honest about why this change has occurred. It is not a cheap tea but it is tasting like one.

I have noticed the tea with the brown tags definitely tastes different! I have gone from this being my favourite tea for many years to now not liking it at all ! And no mention on the box of anything different! What a shame.... time to find a new English breakfast tea.