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Reviews

(386)
(29)
(8)
(11)
(83)
  • Product Quality
    4.6 (329)
  • Return Claim MadeYes (52) · No (327)
  • Shipping
    4.1 (176)
  • Warranty Claim MadeYes (63) · No (303)

Reviewer Photos & Videos


Paul m

Paul mSouth East Queensland, QLD

  • Verified customer

Great hard drive, just what I need.

published

Easy to navigate site, great prices, large range and quality products. We’re recommended to me by my daughters IT boyfriend. Friendly and helpful staff when you choose to pick up.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedLaCie Rugged Mini
See all answers

David

DavidSouth East Queensland, QLD

Great Experience Start to End

published

Was not aware of Umart until I needed a high end desk top and my IT consultant suggested they may be able to assist. Was a little hesitant due to the online nature but from first contact seeking their build recommendations confidence built. A series of emails followed checking on specs and capabilities which were all answered promptly and professionally. Order placement and deposit were all straight forward. Build was quicker than advised and the collection process was efficient. The desk top has met all my requirements. My company will not go anywhere else for our hardware/software. Great experience.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedDesk Top PC
See all answers

Scott

ScottGreater Melbourne (Outer), VIC

Great pricing, speedy delivery

published

Was looking to purchase a new laptop and some extras
Found Umart to be the cheapest online for the particular model I wanted
Ordered some additional memory with the laptop and I got the wrong type by mistake, fortunately they allow you to return items with their change of mind policy

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
andrew

andrew

  • 2 reviews

long time customer

published

Always have everything that I need. Combined with great service. Sight is easy to navigate, and you can easily find a product to suit your budget.,as there is an extremely large range.



Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

One of the best pc and computing hardware stores in Brisbane

published

Wide range of items and prices are usually competitive, I have been shopping at umart for 15 years now. The shop front and local presence gives you confidence that you will get your order. Only negative is the wait when picking up which can be over 20 minutes especially in Milton. Would be good if you can phone ahead to minimise wait.


Maximus O.

Maximus O.South East Queensland, QLD

Zero problems and helpful customer service!

published

Umarts's amazing range of all kinds of products was an awesome surprise, I found everything I needed to get a custom computer. Customer service was amazing, responded quite quickly and was extremely helpful. Will order again!

Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedA Custom PC

  • Verified customer

Excellent online experience.

published

Always have a large range of products from a tight budget to the person who expects the best. So easy to search for the item you have in mind, very well laid out with Specs and product reviews. Regularly search other PC sites, but always come back to Umart.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Great service with a smile

published

Fantastic site to navigate a huge range of excellent products & up front great prices. Dealing with Umart either in store (Gold Coast) or via Email is never a problem. Friendly efficient help.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Great Communication, friendly and helpful staff

published
sivan k.

sivan k.Metropolitan Adelaide, SA

Great customer service

published

Bought a laptop, it had a problem, no fault of theirs, they sent me a return label and organised a refund, great customer service. Their prices seem lower than msy. I'll deal with them again soon.

Product Quality
Shipping
Warranty Claim MadeYes

Josh

JoshSouth East Queensland, QLD

Outstanding Customer Service

published

Lizzy from the Umart Online store was extremely helpful with my order and went above and beyond my expectations!
Outstanding customer service (and during New Years Eve 2022 too)!
I highly recommend shopping with Umart!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Graham P

Graham PSouth East Queensland, QLD

The service was impressive. Timely,accurate and professional.

published

Very happy with the quick response and the result could not be better. My current medical problems complicated the situation but the outcome was prompt and appropriate. Nice work Gabrielle.

Return Claim MadeNo
Warranty Claim MadeNo

Bill

BillSouth East Queensland, QLD

great service from Lizzy

published

great after sales service from Lizzy, she kept ahead of the enquiry and saw it through till the end. Umart has always been my first choice when shopping for computer gear.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Great customer sevice

published

I made a small mistake in the online store, customer support quickly fixed my problem and returned my messages. I was very happy with the level of customer service received.


Jonathan

JonathanSydney, NSW

Great Customer Service and Staff at West Ryde

published

i did run a bit late to pick up my order, staff was happy to keep shop open after office hours at West Ryde, the staff were amazing and helpful.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedMSI Optix 27in FHD 165Hz FreeSync Gaming Monitor
See all answers

Very understanding

published

It was easy to find and order the product, and to cancel when I received a gift from a friend of a similar item. I was very pleased that Lizzie could cancel my order so promptley without any fuss.

Return Claim MadeNo
Warranty Claim MadeNo

joshuabuerckner

joshuabuercknerQueensland

Umart support is awesome !

published

I asked Gabrielle, from [email protected], some questions about Pc services and etc and he was very helpful and answered all my questions is had. I was very happy with my experience


Online support.staff always helpful

published

Support staff did everything they could to answer my questions and knowledgeable. They helped with everything they could and made every effort to help me with not just product information but made sure what i required would be compatible and do what i required.

Return Claim MadeNo
Warranty Claim MadeNo

Excellent service - Made Christmas shopping easy

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Relly

RellyGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Awesome!

published

Found what I needed easily and at a very competitive price. Was worried that my son's Christmas present wouldn't arrive in time but it arrived with a week to spare

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSteelseries Arctis Pro Wireless
See all answers

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