Because of the coronavirus had problems with the payment. Paid through paypal the shop assistant who helped my wife with it was most helpful and very patient. He had made enquiries to pay pal to fix the problem. Could not be happier with Umart

Had some drama in the beginning, but quickly fixed by customer service staff in the shop.
I recommend goto the shop talk to the staff face to face, they are willing to help.

I recently purchased the custom build service and was very happy with the end product. I had several issues with my bank and all were resolved quickly by using the online chat feature on the website. The computer arrived securely packed and well put together with good cable management. There has been no issues whatsoever on starting. I would hihgly recommend Umart

The "canned" information provided on the website is not a true reflection of the delivery timeframes for the supply of Product.

The simple purchase of an in stock item (Monitor) identifies as a 2 to 3 hour turn around from placement of order with a confirmation email advising available for pick up in store to be sent soon thereafter.

24 Hours later and the email has still not been received.

It is important to be trueful in your delivery/supply timeframes thus allowing Customers to make an informed decision at the point of purchase. To do otherwise is deceptive and misleading conduct.

As always, I've been using umart for years, the method is easy, go online, order part, wait for the email saying come in and grab it. I've had good service and good warranty returns with the company. If you need a computer part or computer system, check this company out.

so you place an order, pay and dont hear anything from them until you spend 30min on hold to talk to someone, below average online pc store, They give you the run around on the phone treating you like a monkey, Must be the pandemic...

Place an order and at check out estimation was provided as 1-2 business days. On 3rd business day received an email saying one of the item is not available. Requested to process the rest of the items. Received an email saying order is ready at chermside location and wait for pick up email. Again on next day received another email saying order is ready at Eight Mile Plans location and wait for pick up email. Contacted service desk and got a response that they have no idea where the order is and wait for pick up email with details. On 6th business day, received an email saying that order has been cancelled and money is returned.

Made an order yesterday for a monitor in stock, still waiting for a confirmation email to say its ready ohh wait sorry waiting for some to grab it off a shelf and click a few buttons but yes they are busy due to COVID-19 even though I went in yesterday to pick something up for someone which btw ordered they ordered a day before me and was ready for collection the next day plus they say they are trying to let less people in but yesterday it was atleast 20 people in waiting for collection. gotta love umart P.S yes person from umart who will most likely respond I know you have done things due to COVID-19, everyone has

Made a warranty claim and it was approved and shipped within a week. Staff we're happy to answer questions I had and were responded to within a day. Will continue to shop at Umart.

Range of products is good for my requirements. Would like to be able to get TPLink W850RE wifi range extenders
All products have worked as stated
Website is relatively easy to use

Overall their site is very easy to navigate, good categories and great filtering system. However they are still a bit pricey. I could've saved about $300 on my build if I wanted to wait a few extra weeks from other places. Only time their prices are good are when they have "Hot Deals" which is probably on out of date hardware most of the time anyway. I'm also disappointed by the lack of corsair products. Had to resort to eBay to get everything I needed.

Good service, correctly received, appreciated, email have been replied ok, one week received email notice, someone has followed up my order, Will recommend to others when there is a chance.

You order online they send you an email when ready you pick up. So simple so quick. I would not buy my computer parts anywhere else. The staff are very helpful and friendly, the shop is always clean.

These guys lie through their teeth, they lie about inventory and are blaming delays on the coronavirus, look through the other other negative reviews, lie lie lie about stock. They take ur money based on the claim they have the stock on hand but they don’t have it, a clear breach of The consumer act. They government has said they will go after businesses behaving against consumers during the coronavirus issue, let’s hope they go after umart quickly and fine them for their behaviour

I have purchased a number of items from the Umart online storefront & each time have been happy with the experience. It's relatively easy to search for the product you are looking for, all the relevant information about the products are included on the product page & the prices are competitive.