Booked code share flight with ANZ to return from Canada to Australia as per DFAT instructions.
Checked with agent less than 24 hours before departure - All good.
Next morning UAL cancelled all services.
I was not notified.
They would not answer their phones nor would ANZ.
No staff at the Canadian airport at any time during this to ask.
These are crisis times but teh airline has accepted money - they have an obligation to at least re-route the pax especially on a code share international.

UAL - pure crap, avoid at all cost.
The only upside to COVID19 is that companies like this may final disappear!

Hi,
My wife was flying to SFO on UA870 from Sydney with a 18 month old toddler.I find the lady at the check-in counter extremely grumpy, not interested to serve. While I understand that she might be going through some very bad mood swing or it can be her usual demeanour, the same not-so- interested attitude has not been extended to the next passenger. Does the service vary based on the passport of the customer??

We flew from Denver to Sydney via San Francisco. Both my wife and I lost our luggage, we reported this including all details (luggage tags, names, addresses, flight numbers etc) United Airlines response can be summed up in three words. We dont know. And worse, I suspect that they dont care.

Went from Sydney to Newark! I was abit worried at first from reading reviews but was such a great flight! I couldn’t fault it even the flight back to Sydney was great!! The food was only as good as airplane food gets but the seats were comfy good stuff and good movie variety

One great staff member at the desk in Houston... everyone else seems to be in the wrong job. Charged us $250 per leg to carry our bikes home, despite us having no other checked in baggage and the bike boxes cut down smaller than suitcases others were checking in at at no cost. Then laughed at us for questioning the policy. Actually laughed and shared it with their staff mates who also just laughed... then abysmal, disinterested service on the 17 hour flight. Joined Jetstar and Qantas, yes Qantas on our no fly list.

United - absolutely horrible experience. Majority of the staff are clueless with the rare two or three that actually care and will probably leave.

On one of our flights the attendants found more attention in their phones than in their job and were just generally rude.

Avoid the absolute hassle, disregard and indifference of united and just fly with a different carrier the savings on flights are NOT worth it

I have travel from Melbourne to LA and then from LA to Honolulu. Both flights were excellent. There weren’t any delays with the schedule. The food on both flights was excellent. I really enjoyed the flights .On the way to Hawaii we have used the free entertainment using the united app which was excellent. I would not have any hesitation using United again to my next fly to USA.

positives. flight left on time. that's it.
we got stuck with United as part of our international flight. our tickets allowed for 1 carry on per person. at the gate they decided to make it 1 between 4 of us. no explanation just threats. this airline is a disgrace with no customer service.

Travelled UA from Melbourne to LAX then on to Houston and back the same way.

Couldn't fault them: aircraft was new and clean, service was as expected, in flight entertainment was good, premium economy seating was worth the extra dollars. Flights were on time and good value in my opinion. And didn't notice anyone being beaten to a pulp and dragged off the plane.

I'd fly with them again.

We flew Economy flights with United airlines from Sydney to San Francisco and Los Angeles to Sydney recently and both flights went really smooth. Their Service was fantastic! Check in process was fast! Considering that we flew from one of the busiest airports across the globe. And the best part is the ticket price and value. Me and my hubby were very happy. :) we paid 1,097 aud two way. Along with it we had 2pcs of 23kg luggage allowance each, inflight entertainment, pillows, blankets already provided, drinks all through out the flight and we were fed 5x each flight, and the toilets were clean! :) all these are mentioned are my top priorities when picking for a flight. :)

Flew United to San Francisco and returned from Los Angeles. Also 4 domestic internal US flights with United, absolutely brilliant. Very friendly and helpful staff both on the ground and in the air.. Highly recommended

I flew on United Airlines to Los Angelos. I was amaze of the plane and services. Initially I wanted to purchase Qantas but an agent Mega Holidays quoted me United fare cheaper $350 compare to Qantas. I am glad I booked and flew with United. I am happy with United Airlines services. Before the trip I heard some friends mentioned about United. However United Airlines surprised me. I very happy and would fly with United Airlines again

Well, let me start off by saying that I never made the trip with UA since my flight was cancelled the night before (roughly around 15 hour before departure time). I simply got a one-line message saying that my flight was cancelled due to aircraft maintenance. No apologies offered. I called the customer service to confirm this and "uh huh" was the only answer I got. Again, no apologies made. The customer rep's attitude was extremely indifferent and just plain rude. Never, will I fly with this airline before. If you're thinking of flying long-haul flights with them, I advise you to think twice!