Charged my bank account twice for the same flight!!! One full payment completely went through and another payment for the same amount is now stuck in pending, meaning that I cannot access that money to pay my bills or living expenses! It was no small amount either! Close to $3000!!!
I have called them and they insist it is a problem with the bank, I contacted the bank and they confirmed that it was definitely a transaction made by united airlines!
United airlines has been unapologetic and rude.
After hours on the phone to them, they eventu...Read more

just over ten days ago i phoned united airlines in USA. I told them i was really excited about the new service they were offering, and said i would like a quote. I asked how much it would cost to have my brother in law beaten and dragged screaming from the plane. I even informed the staff member that he was an obnoxious drunk and should be beaten and "volunteered" off the plane pronto.
There was initial silence on the line, then someone different came back to me and said," sir we do not provide this service."
I told her i was confused, becaus...Read more

My wife and I flew Sydney to LAX return economy class during Christmas and new year 2016, and we were not sure what to expect as this was our first time with United.

Being frequent flyers, we immediately noticed how the airline was better than others. The bag drops and boarding pass was a breeze! The departures and arrivals were ahead of schedule and the flight itself was new and clean (one of the new Dreamliners).

The food was better than most others flying on this route (especially the ice cream and coffee). The meal & drinks service a...Read more

United was our 8 week trip airline to U.S.A. and Canada arranged via our travel agent. Prior to L.A.X. departure we had experienced 6 flights which were o.k. Arrived in L.A.X. on that fateful night there was a security scare with reports of a gunman roaming the airport. Following evacuation of the terminals and the all clear being some 2.5 hours later we returned to our gate to receive the announcement our flight was cancelled, then to be advised no replacement flight would be arranged that day. 300+ tired and angry passengers then queued at th...Read more

United failed to honour a paid booking. United failed to release or reissue another airlines tickets.
United failed to show duty of care. United failed to offer customer recovery. United refused to offer customer recovery when the passenger requested amenity...a 30 hour trip blown out to over 50 hours, by myself, no shower, no sleep. United said that " people pay a lot of money to use our lounge and to fly in a higher grade...you do not have an upgradable ticket". I did not have a booking to Melbourne via London. You are to walk the terminals ...Read more

On July 27 we were booked on UA1204 from San Francisco to Los Angeles, from where we were booked onto a flight to Sydney, again with United. Plane took off but after 20 minutes the pilot announced that the landing gear would not retract, and we'd have to return to San Francisco but first we'd have to fly around for awhile to reduce the fuel load. Fair enough.
When we landed we went back into the terminal while they tried to find a replacement plane. After some time they announced that the flight was cancelled and to go to the United service d...Read more

I was on my first overseas trip to the US from Sydney in early June. Journey to LA was Ok. Some of the staff seemed to hate their job. I got some nice staff. Domestic to Chicago was great, lovely happy staff. I had to come home early for a funeral and Madison Airport staff were polite & great at re-booking my trip. Denver Customer service was lovely as we had mechanical problems on flight due for San Francisco & had to get another plane & they put me on flight direct to LA to meet my plane home. LA desk staff were good but I had problems on fli...Read more

I recently flew with United to Oklahoma to visit relatives, in late April. When we did our self check in. We all had separate seats even my 3yr old daughter! I went to ask for assistance & was given the "we can't assist you with your seats, then she points to the sign "bag drop off only". She then said go sort yourself out at the gate. we got to the gate, & waited for someone to assist us at the service desk. When someone finally appeared. We asked if they could help us with the seating arrangements, because how could they seat a child on their...Read more

I paid almost U$400 for the reservation of premium seats for my parents from LA to Melbourne. I reserved and paid for these seats because they had the extra leg room which my mother required as she has a leg condition.
Unfortunately, when they arrived at the United Airlines counter in LA, they were told the seats had been allocated to somebody else (most likely a United Airlines frequent flyer). They were given instead, seats with the standard leg room for economy (and right next to the toilets).
I contacted the complaints/refunds department ...Read more

During our multi-leg trip to the US with United, we experienced the following:

- a six-hour delay in the flight from Denver to Newark. United didn't even provide a meal voucher during the wait, or provide a meal on the plane.

- We were charged USD $360 to check in our suitcases for the LAX-SYD flight, which United's own printed itinerary and website said we were entitled to free of charge. United's check-in staff were unhelpful, refused to look at our documentation and weren't the slightest bit interested in resolving the problem. After a...Read more