After all these reviews below we were expecting the same experience. However we were impressed by the efficient delivery and good quality. Victoria's Basement Online have the reasonable prices too. Thank you! We are your faithful customers from now on!

I made a purchase online two weeks before Christmas. The order never turned up. I was first told via email that it was delivered to the wrong address and they would send a replacement. Two days later I was told that I was somehow able to order my things when there wasn't actually any stock. I asked for a refund. It's now been six weeks since my original order and I'm still waiting for my refund. My emails are now not even answered. Would not use again.

Good customer service at first, but when things went wrong, emails were no longer answered and calls not taken.

I recently ordered a whole lot of Nigella and general cooking items from Victoria's Basement online. I was initially nervous, as i have never previously ordered fragile cooking items online before, just clothing, toys etc. But I received everything without incident, and with everything intact (everything had to travel 6 hours across the State to get to me). I think their prices are extremely cheap, compared to other vendors, and i will always check their website out first, before using anyone else. Why pay more if you don't have too? I love that i can go shopping in my pyjamas when the kids are in bed!
Range of quality products available; cost (very reasonable); ease of online service; quick delivery; cheap delivery costs

I ordered a Kitchen Aid 5 piece cookware set plus a couple of extras on line, then I found the reviews, which made me a bit concerned. However, I was emailed confirmation of the order and a tracking option with Auspost. This was on Tuesday 9th July 2013. We live on the Gold Coast. On Monday 15th July big box arrives, nicely packaged and all my ordered items within. So they turned that around in 4 working days. Good Job, very impressed!
Speedy and effecient service.

I bought a wedding present on line, it was the wrong colour, they didnt have the right colour and refused to refund my purchase (i was happy topay the postal cost after all it was my mistake) all they would offer was an exchange. Do not risk it buy elswhere I fully recommend Peters Of Kensington they refund without question.

Bad service

Bought quite a number of items online. Was a tad worried after reading some negative reviews.. But all is well! One item was a little scratched, but staff (by name of Simon) was quick to resolve it. I live in WA and he offered an exchange with return postage fully covered. Fantastic service! Quick response too. And amazing prices. Will buy again online!
Great service n prices! Flat delivery rate meant a great bargain if you are buying lots!